Manchester, England
4 comments
Featured on Pinterest Not resolved

Dress what I've ordered from Rosewe was absolutely shocking! Material was absolutely terrible, style and colour completely different.

The only way how to contact the seller is to 'send them a ticket and they respond within 24 hrs'. So I tried. Sent them an email asking for a return address and for a full refund. Their answer was they can give me only 60% of the cost. As I was trying to get the most of it I asked them for 75% refund. Told them to send me half of the refund immediately and the rest of it after they've received the dress. They've ignored this and asked me (again) if I want to return the dress. I've requested the return address and half of the refund immediately (again). Answer: 'if you return to us the most we can give you is 70% refund,this is liit'

After 8 weeks arguing I've received the address with their message as follows:

this is the shipping address you can return the order :

TANG TIAOLUO

Room1329,#1 building,333 Lane,Jingang road,Pudong,Shanghai,201206,China.

phone, 021-31750552

more information you need to care :

1 ,please send us by post office or registered mail ,and email us the tracking no. after the shippment . if the package causes some tax because you hadn't used the right shipping method ,you need to bear the tax.

2,please put this on your package :RMA RR1601120507328044+0229

3, we will send you the refund once we get the package and the refund does not include the shipping fee,the most we can refund is 60% of the order

Their customer service is shocking! Their products even worse!!!

NEVER ORDER ANYTHING FROM ROSEWE!!!

Review about: Dress.

I didn't like: Customer service, Poor qualilty, Clothing material, Cannot return, Item not as shown online.

Review #799824 is a subjective opinion of a user.

1.8
Website
Diversity of Products or Services
Customer service
Location
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE
Rosewe Dress
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Rosewe?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Santa Fe, New Mexico, United States #1189582
I wish I had read this before I ordered. I am having the same issues. HORRIBLE sizing and product quality!!!
Agreed! DO NOT ORDER FROM THIS COMPANY!
Anonymous
#1154042
I had the exact same problem with them. You can get your money back through PayPal if you explain the whole situation to them; PayPal ended up refunding me about 80% of my money.
Ivana
Mclean, Virginia, United States #1120983
I've ordered from this company, once. ONCE and NEVER AGAIN!!!!! The item that's on the site, doesn't look like the item you receive. The material is horrible and the sizes are not accurate. It's like they sew the dress after you order it. They try to make it look like the picture. It usually takes 2 to 3 months before you get your order. This website is a scam. Please warn all family, friends
Anonymous
South San Francisco, California, United States #1120457
Always try to test customer service BEFORE making online purchases.

You May Also Like

"I bought what i thought to be a beautiful off white dress to get married in. As you can see from the photos i did not get the dress i..." Read more
"Complaints very similar to my experience with Rosewe.com I had seen images surfacing through my feed on Facebook. I saw a couple of items that I could use to..." Read more
"I ordered this horrible dress http://www.rosewe.com/half-sleeve-color-block-asymmetric-dress-g144688.html. on January 13, and they delivered so late on January 23. The quality of the dress is very bad, very thin and..." Read more
"*** poor quality and not like picture in style or detail. I cant even get my arms in tbe sleeves and doubt a 3 year old could. Should have listened..." Read more
"I never complain about anything so unusual I am doing this I had my dresses custom made ,I was particular about measurements but I was unable to get my arms..." Read more
"Ordered a two pack of Makita BL1830 and received a two pack of BL1815. The capacity rating of the BL1830 is 3.0 au and the capacity of the BL1815 is..." Read more
"My wife bought me the low cut slip on shoe for my birthday, as i have 4 pair of shoes and 1 pair of the work boots I was excited..." Read more
"I bought many products via paypal from Everbuying.net smartphones , garden tools , toys , gadgets and i am very satisfied. www.everbuying.net has : 1) A very User - friendly..." Read more