Rosewe - Worst customer service
Dress what I've ordered from Rosewe was absolutely shocking! Material was absolutely terrible, style and colour completely different.
The only way how to contact the seller is to 'send them a ticket and they respond within 24 hrs'. So I tried. Sent them an email asking for a return address and for a full refund. Their answer was they can give me only 60% of the cost. As I was trying to get the most of it I asked them for 75% refund. Told them to send me half of the refund immediately and the rest of it after they've received the dress. They've ignored this and asked me (again) if I want to return the dress. I've requested the return address and half of the refund immediately (again). Answer: 'if you return to us the most we can give you is 70% refund,this is liit'
After 8 weeks arguing I've received the address with their message as follows:
this is the shipping address you can return the order :
Room1329,#1 building,333 Lane,Jingang road,Pudong,Shanghai,201206,China.
more information you need to care :
1 ,please send us by post office or registered mail ,and email us the tracking no. after the shippment . if the package causes some tax because you hadn't used the right shipping method ,you need to bear the tax.
2,please put this on your package :RMA RR1601120507328044+0229
3, we will send you the refund once we get the package and the refund does not include the shipping fee，the most we can refund is 60% of the order
Their customer service is shocking! Their products even worse!!!
NEVER ORDER ANYTHING FROM ROSEWE!!!
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Customer service
- Poor qualilty
- Clothing material
- Cannot return
- Item not as shown online
- Reason of review:
- Not as described
- Product or service
- Review category
- Footwear and Clothing