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Updated by user Mar 19, 2018

NOT RESOLVED!!!!!

Updated by user Mar 19, 2018

As soon as I submitted my review, this review was marked as resolved instantly. It is not resolved

Original review posted by user Mar 19, 2018

I wanted to exchange a dress I got from Rosewe and the website just keep returning to you to sign in. It doesn't have a link showing to click on "Apply Return/Refund by Ticket to get an RMA number.

So frustrated at this point and almost just want to get a refund at this point instead of exchange. No 800 number to call and speak to someone. UNREACHABLE! I sent an email to request a return and it comes back as do not reply to that email.

There should be a way where the customer can reply to the email to request a refund/exchange without having to wait for them since they are not accessible.

I think the strategy is that you only have 30 days to request an exchange or refund, therefore, they make it impossible to get the RMA# to return. 3/19/2018

Reason of review: Poor customer service.

Preferred solution: Full refund.

Rosewe Pros: Product.

Rosewe Cons: Website not adequate to handle returns and refunds.

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