Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

You cannot contact them by any method other than putting in a ticket on their site. They have live chat but that's only offered for a few hours in the evening for US customers, and even then, it's only for PRE sales, they state they do not offer POST sale support.

I placed an order for a 2-piece swimsuit, I only received the top, not the bottom.

I put in a ticket stating the issue, they replied asking for a picture. I provided a picture. They stated they would look into it. A week later no response and I ask for an update.

They stated "we are enjoying China Spring Festival holidays during Tuesday,13 February 2018-Thursday,22 February 2018, so we can’t reply you during the holidays." Finally, on Feb 22 they sent an update stating the item was correct.

RIDICULOUS!!! Now I can't do anything but communicate with them through their ticketing system, no way to get them to own up to their mistake.

I will never be buying from them again, I suggest you save yourself the headache and purchase elsewhere!

Product or Service Mentioned: Rosewe Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Deliver product or service ordered.

  • Slow Shipping
  • Terrible Customer Service
  • Low Quality Merchandise
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Glad I read your review I been wanting to order something’s and before I did I I checked the reviews and nope not ordering from them