Rosewe - Bathing suit retuen

3.0
Details
I bought a bathing suit and I wanted to return it for size and I tried to call and no one answered I tried to use the ticket and it would not go through
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ID
#1056567 Review #1056567 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Very cheaply made clothing

It took a month to receive my order, & customer service is a joke. I received the same response each time I contacted them. The automated response said that the order was complete and on its way. The tracking number was of no use, as it did not update ever! I will be sending back the 2 swimsuits I ordered for a refund, as they are see through, poorly constructed, and look nothing like the pictures on the website. I should have reviewed this company before purchasing. I was unaware that this company operates in China, and that orders come in from overseas. Save your money, and do not order from them.
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ID
#1052114 Review #1052114 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Not as described/ advertised
UNFORTUNATELY, I WAS UNHAPPY WITH THE WAY THE BATHING SUITS LOOKED ON ME AND THEY LOOK DIFFERENT THAN THE PICTURES ONLINE.THEIR RETURN POLICY STATES THAT IF YOU ARE NOT 100% SATISFIED WITH THE ITEM IT MAY BE RETURNED. NOT TRUE!!!!!!!! FOR 2 WEEKS I HAVE TRYING TO...
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ID
#1051456 Review #1051456 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Cannot get refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Full refund

Rosewe - The size of the sun's just did not fit and they have not issue me a refund or any way to get my paperwork done

1.0
Details
Worst customer service I've ever dealt with have put four tickets in and still have not had any response so I guess I will give them a bad review due to the fact that I can't even exchange or get a refund for $70 worth of two swimsuits
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ID
#1046722 Review #1046722 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
The size chart on the Rosewe website is NOT accurate. If you are larger than a size 6, nothing will fit. The so-called XL swimsuit was so small my 11-year-old granddaughter could not wear it. The customer service is worse than awful. You must fill out a ticket and...
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1 comment
Anonymous
#1326619

I ordered a bathing suit as well. At first they never sent the order.

I complained and finally got it.

Just like the other customer, it was so short in the body length, I'm not sure who would wear it. My mistake but I make sure to tell everyone.

ID
#1041095 Review #1041095 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Quality
  • Customer service
  • Size
Reason of review
Not as described/ advertised
Loss
$26
1.0
Details
I ordered a swimsuit on and when I received it, it was the wrong size.I opened a ticket and they said that they would send me the correct size and they have not. It has been almost a month and the tracking information on it says that it was processed for shipping and...
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ID
#1040059 Review #1040059 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Product is garbage
  • Quality and service on returns
  • Quality
Reason of review
Bad quality
Loss
$140
Preferred solution
Full refund

Resolved: Rosewe - Swimsuit Review

3.3
Details
Update by user Apr 25, 2017

I finally received the item i had already paid for.

Original review posted by user Apr 25, 2017
I purchased a swimsuit on ROSEWE, but i continued to look at more items and found a swimsuit that i liked better( this happened within 5 to 10 min). So i immediately cancelled the 1st suit and asked for them to send the 2nd suit instead of the 1st one. They charged me for both swimsuits, but i have only received the 2nd suit. So i am still waiting for either the other swimsuit OR my money for the one i never got. I'm not trying to cause problems, but i want what i paid for. Oh yeah, this has been going since 3/16/17!
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Resolved
ID
#1038875 Review #1038875 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
I ordered an swimsuit in size XL. What I received a month later is about a size 6 (with a built in bra with an A cup) in US sizing, or an XS. The boy shorts shown in the photo are not what you get. The actual bottom is so teensy that it's like a thong. I'm not upset...
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ID
#1037902 Review #1037902 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Sizing and misrepresentation of product
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
Full refund

Rosewe - BEWARE - The WORST!!!

1.0
Details
THE WORST!!!! This place is a "clip joint"! It took almost a month to receive my item which I tried to cancel to no avail. It is like jumping thru hoops to contact them. They have phone hours from 5:30 PM till 2 AM EST.. Who ever heard of that? It took so long to receive this item that I was already back from my vacation and no longer needed it. I have filled out five (5) of their requested "TICKETS" to request a full refund, but no one will give me the return address!!!! This joint is from China. WTF. I have called and left 6 messages requesting the return address and have not gotten any information from them. My item was damaged and their sizing is WAY off!!! Unless you want to throw your money out the window and go thru a lot of hassle, don't buy from this rip off joint!!! Going to contact PayPal and maybe they can get my $$ back. BEWARE BEWARE BEWARE!!
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ID
#1036712 Review #1036712 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Long deliver time
  • No customer service
  • Defective item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
2.4
Details
A decision reached as that is what the reviewers suggested and yes I consulted the Rosewe size chart. Upon receiving my suit I realize that in reality I should have gone up (I am guessing) 3 sizes. Rosewe chat said if they messed up they would refund the money....
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ID
#1034859 Review #1034859 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Pros
  • Swimsuit quality seemed good
Cons
  • Return and exchange policy not honored as advertised
  • Size chart is inaccurate i confirmed this with a tape measure
Reason of review
Not as described/ advertised
Loss
$28
Preferred solution
Full refund

Rosewe Swimsuit Review

Cant return item many tickets sent and no success.
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ID
#1034319 Review #1034319 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details
RoseWe is a scam company. The close are made very poor and returning for a refund has been impossible. They don't have shipping slips in package when you get it. Had to return $30 bathing suit the address in package didn't evan have the RoseWe name on it. I asked...
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1 comment
Anonymous
#1315209

I ordered bathing suits from rosewe in march and paid for expidited shipping and still have not received them yet I put in a ticket on the website that states they will respond in 1 business day and there response was waiting for you to respond Etsy dies that even mean I did respond I want my money back or I want my bathing suits before the end of summer preferably and I want a refund fur the expidited shipping I paid for my package hasn't even left China yet

ID
#1027738 Review #1027738 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Bad quality
  • Return policy is bad
  • Quality of items
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
Update by user Apr 24, 2017

The company offered a small refund' I think it amounted to 15% of the purchase price. Glad the company offered something, but I will not buy from them again. You wait weeks for the item/s to arrive, then they aren't very good quality.

Update by user Mar 26, 2017

Unless you are absolutely sure the...

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ID
#1025513 Review #1025513 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Rosewe Swimsuit Review

1.8
Details
Ordered 3 bathing suits, they came to small and fit really weird. I tried to and for a ticket and it won't recognize my order number. Says that isn't it even though I have it saved from email. What can I do?
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ID
#1019737 Review #1019737 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Feeling like i got ripped off
Reason of review
Bad quality
1.0
Details
I ordered 2 swimming costumes but they didn't fit very well so I raised a support ticket as there was no information about how to return them. There is no returns address on the website and they avoid answering the question about how to return items that don't fit. ...
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ID
#892969 Review #892969 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • Not able to contact anybody
  • Refund policy
Reason of review
Poor customer service
Loss
$48
Preferred solution
Full refund