Rosewe - Need to return no info in package like to get refund

3.0
Details
No telephone ## to address problem so therefore that is a problem
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ID
#1503169 Review #1503169 is a subjective opinion of poster.
Location
Rockville, Maryland
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Unable to return product

2.3
Details
Can not get intouch with company to return item the "forgot password" system does not send a new password to email account
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ID
#1470903 Review #1470903 is a subjective opinion of poster.
Location
Providence, Rhode Island
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Scam, do not try this site. They fight you over returning products

2.4
Details
I purchased 2 bathing suits - to try on. I did not like the fit of either. I took 3 attempts on their site to get a return address to send the suits back. Each attempt their website indicated I would receive an email with the information, that NEVER HAPPENED. I suspect they desire your return exceeds the return requirement of 90 days, so they don't have to refund your money. The persistently offer a lesser refund to keep the merchandise. I clicked on one of the offers to review what would be refunded, the site immediately flipped to a "Thank you for accepting the offer" page - no option to return to the page for a full refund. This place is a scam. Beware!! Maria Leonard
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ID
#1309829 Review #1309829 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Pros
  • I like the variety of items offered
Cons
  • Return policy is not transparent enough at time of purchase
  • All images should show women of different body shapes
  • Swim suit images should show women of different sizes
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Your difficult return policy should be indicated at time of purchase. Amount of refund to keep the items should be indicated up front so customers can decide if keeping the items for 80% discount is worth not paying shipping fees for the return.

Rosewe - Buyer beware !!!

My wife ordered 2 bathing suits from this company, size XL. Received the order, 2 size S. Tried to contact company, no go. Started a claim with Paypal resolution center. Suddenly, Rosewe contacts through Paypal with an offer of 1/2 what we paid for a refund. Of course we turned it down and escalated the claim for a refund. We were granted the refund if we returned the items. In order to return these items from Canada, it would cost almost the same as the purchase price to return to China. What a great way to get rid of inventory if you know the game. Read all of the negative reviews. My good wife has learned a lesson to order only from a reputable company. Companies like this need to be held accountable. Paypals policy is to return the items for a full refund with a tracking number. I have used Paypal for many years and do not hold them in any way responsible for this. Help to take companies like Rosewe and do not buy from them. Do your homework and check the reviews. Buyer beware.
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ID
#1270511 Review #1270511 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Bad experience !

I ordered a high waist bikini with underwire TOP ! I received and it’s not underwire top at all !!if I want to return it I have to pay for the shipping so I never again I will order something from ROSEWE!!!
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ID
#1241788 Review #1241788 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Not as described/ advertised

Rosewe - Bathing suit came but was 2 sizes smaller than ordered!

1.8
Details
I’ve contacted Rosewe twice with no response. Very frustrated!!!
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ID
#1235357 Review #1235357 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Not as described/ advertised
Rosewe - Terrible- Still have not received my refund
I ordered a swimsuit, it took one month to reach me. The top was OK but the bottoms were no where near the size I ordered. I jumped through all of their hoops on refunds and ticket numbers and emails. They told me I could either ship it back and pay the shipping and...
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2 comments
Anonymous
#1534530

I order from the other company I ordered a black dress with the cut out across the top and when I got it at first I didn't notice the cut outs until I looked at the picture of the dress online and low and behold the dress that I got the cut out were just out with the scissors no hems or nothing. I tried to email them but that didn't work.

So i was on Face Book and I saw this company Rosewe talking about discounts etc..

so I clicked on it and the same clothes was on their site from the other store so I got to thinking is this a scam??? Here something esle to think about their clothes doesn't have the price tag attached and their packing is poor..

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ID
#1226337 Review #1226337 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - WORSE Experience with Online Buying

1.4
Details
Since October I have been fighting with rosewe over a bathing suit. All I wanted was an exchange, I sent the bathing suit back for an exchange. Wrote my Return number as they asked me on the package. They are telling me they never received the bathing suit and will not exchange it. The thimg I dony understand was if I had wanted to just RETURN the bathing suit they told me to keep the suit and they would credit HALF. SO NOW, they have my bathing suit and haven't credited me anything. This has gone on since October over $35. they told me that they would give me half my money back. I ONLY wanted to EXCHANGE it.Like a dummy,and an honest one at that, I sent the bathing suit back and now I am out a bathing suit and the half that they were going to credit me back! This is the worst company that I have ever dealt with as far as online purchases! If you are reading this before you order something from rosewe, I am telling you do not waste your money!
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ID
#1212110 Review #1212110 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Can Not get a reponse...

1.0
Details
I ordered three swim suits in the size I should wear according to the size chart given. I even went a size larger just to be safe. NONE of the suits were even close to fitting, nor the same size. Had I known the suits were coming from China, I never would have ordered them. I have filled out a return ticket once a week for a month with no response. When you sell a product, you should honor what your web site says. COMPLETELY unprofessional and NOT friendly to a consumer. So my recommendation is BUYER BE AWARE for what you order, you are stuck with. I liked what I saw...disappounted in merchanize.
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ID
#1083037 Review #1083037 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Pros
  • Prices are afforable
Cons
  • The
  • No return shipment address info
  • Return policy is bad
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
I received my order of a bathing suit.It was too small. I submitted the required "ticket." They emailed me that they wanted me to take at least 1 but not more than 3 pictures of me in the bathing suit, I guess to show it didn't fit. Weird!!!! Needless to say, I did not...
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ID
#1076850 Review #1076850 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe clothes for women. Horrible and irritating customer service.

1.0
Details
I have had the same problem with Rosewe. Worst company ever. I am going to contact my state attorney general's office for more assistance. Do NOT buy from this company ever. My 2 blouses I ordered and my 2 bathing suites I ordered do not fit me and do not look good on me. All I'm trying to do is get information on how to return them and get a refund on my credit card. I was able to get a ticket submitted and they replied wanting photo's and sku's for my items. They already have all that information on my order #, which they have. They have not responded. Thankfully, I only spent a little money. I will NEVER recommend them nor will I ever buy from them. I didn't even know I was buying from a company in China in the first place! If anyone has any information on how to assist with this, please let me know. If this was a company located in the U.S.A., I would not be having this problem. Patti B
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ID
#1070015 Review #1070015 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Unable to return

1.8
Details
Ordered two different styles of swim suits in two different sizes so i could compare all at once and return the ones that didn't fit. Love the suits but only need one size of each. When i went to the website to submit a ticket for a return it first told me my password was incorrect, which i know is right so i just click on "forgot password" to reset it and they never sent me the link to change it...gave up after five tries. Finally got in somehow and put in my order number which was also deemed invalid, which I know was correct. So i emailed them 3 times asking for help and they tell me they cannot help thru email you must "submit a ticket" and i keep telling them my issues why i can't do that and i've gotten no response. The phone number goes to a recording. Worst company ever!!! They should be shut down!
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ID
#1067030 Review #1067030 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - AWFUL

1.8
Details
My experience with returning 2 swim suits was very difficult and frustrating. The "ticket" correspondence back and forth was vague on instructions and took time. I had to reply over and over that I wanted to return my merchandise and finally received an address at which to send it back to...I then received a message stating that a picture was needed with the tracking number on it for a refund. My husband and I tried over and over to send it and the site reads error or jpeg too small or large. He is very good at computers and we tried everything. The package is already sent and I have no idea if I will get my money back. It's very hard not to think that this is a scam. I do challenge the company to solve this difficult problem with their customer service and return service. I will not be ordering from here again. ORDER NUMBER R170523****411073
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ID
#1062527 Review #1062527 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Cons
  • I cannot speak a customer service representative
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Rosewe - Poor quality, poor fit, can't return

1.3
Details
I purchased a swimsuit from Rosewe. The shipping took longer than expected. The quality is poor, the swimsuit doesn't fit properly, the bottoms are way too tight around the leg openings for the size and compared to the swimsuit top. The pads inside the bra cup are too small to fill out the top and move around the inside of the bra top, you never know where they will end up. It is not considered returnable because it is a flash sale item. I should have know better but I really liked the color , the photo makes it look like it has good coverage and the picture looked very nice.
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ID
#1060603 Review #1060603 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund

Rosewe - Return of product

1.6
Details
If you don't lee the order number handy, you're SOL on returning the item. Not to mention, I should've known they'd be shipping from china. Nothing ever fits when shipped from there. There's no way to call them either if your phone doesn't recognize and international number, nor can you email them when their little buttons don't work. Definitely will never be purchasing from here again.
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ID
#1057036 Review #1057036 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Not as described/ advertised