Rosewe - Shipping Nightmare

I had to wait an entire month just for my clothing to be shipped. Then when i finally got a tracking number it shows that it can not find my package. everytime i asked for a refund it would tell me to submit a ticket i have submitted numerous tickets but no refund still. And also still no clothing!! Im definitely sticking to lovely whole sale after this fiasco!! They should definitely get shut down this is utterly unbelievable. last time customer service communicated with me was to tell me there was a festival going on and to wait a week.
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ID
#809274 Review #809274 is a subjective opinion of poster.
Location
Bessemer, Alabama
Service
Rosewe Shipping Service
Reason of review
Problem with delivery

Rosewe - Shipping is a joke

I ordered Feb 14th and my order still has not shipped no way to contact them I will never ever recommend this site to anybody, I want a full refund.I put in several tickets and they claim to contact me within 24 hours and it never happened. I am livid behind , as If I have money to throw away and I don't. It's a shame when I try to be supportive to new companies.NO. : RR160215****267031Date : 02-15-10Order status : Confirmed,Paid,Unshipped
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2 comments
Anonymous
#1132551

Same here and I ordered February 10th

Anonymous
#1126924

Yes I've sent in four tickets and they still won't refund my money I ordered 2-19-16 and still haven't received nothing. I hate I didn't read the reviews before I ordered.

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ID
#807671 Review #807671 is a subjective opinion of poster.
Location
Lorain, Ohio
Service
Rosewe Shipping Service
Cons
  • Refund policy
  • Rosewe and i will not be shopping there again
Reason of review
Order processing issue
Loss
$126
Ordered $150 worth of clothing on 2/1 and paid extra for 1-4 day shipping. It's 2/18 and still nothing. Of course they charged my card, which I'm now disputing. All email communication from rosewe has been very confusing and runs the customer in circles with zero...
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1 comment
Anonymous
#1115012

Thanks for the unsatisfactory results....i was about to order....i had the same problem with another online company.....modlily....i ordered and never received my merchandise...and yes my card was charged

ID
#793530 Review #793530 is a subjective opinion of poster.
Service
Rosewe Shipping Service
Reason of review
Problem with delivery
I ordered a dress for my baby shower almost three weeks ago. They sent me an email stating I will get a shipping confirmation within 2-4 business days. I have yet to recieve anything. So I logged back in through my facebook and it is still saying unshipped after 2...
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1 comment
Anonymous
#1111929

THIS SAME EXACT THING HAPPENED TO ME TO!! SUBMITTED TWO TICKETS, CALLED THE WEIRD NUMBER & YOU HAVE TO LEAVE A VOICEMAIL, THEY ALREADY TOOK THE MONEY OUT OF MY ACCOUNT WTHOUT EVEN SENDING TRACKING INFO OR ANYTHING!

I'M SOOOOOO MAD!!! I ORDERED FEB 2ND & HAVEN'T HEARD A THING.

ID
#790036 Review #790036 is a subjective opinion of poster.
Service
Rosewe Shipping Service
Reason of review
Poor customer service
Loss
$19
Preferred solution
Full refund

Rosewe - Angel wings

2.0
Details
I ordered wings 2 weeks before Halloween they sent it to my billing address rather than the address I provided. Then shipped it to me 2 weeks after Halloween. I no longer wanted them. I was forced to pay return shipping and could only get 60 percent of my purchase price. So after calculating that I realized I would loose money if I returned my wings and my friends. So i was forced to keep the wings that I had no use for. This issue was not my fault at all and they were so rude via customer service. I was very disappointed with the company. I would recommend them to no one. Haven't even opened the wings I am so upset
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1 comment
Anonymous
#1273069

I had a bad experience also. Now I have a statement that I post every time they advertise.

" DO NOT Buy!

Their sizes are not correct. They will not give you back your money. They insist you send the product back to China. The shipping is over $70.00.

I am having a legal firm initiating actions against this company. Go on line and check out all the complaints..."

ID
#733252 Review #733252 is a subjective opinion of poster.
Location
University Of Richmond, Virginia
Service
Rosewe Shipping Service
Cons
  • Very poor service
  • Refund policy
Reason of review
Poor customer service and Problem with delivery
Loss
$30
Preferred solution
Full refund

Rosewe - VERY POOR CUSTOMER SERVICE - BAD BUSINESS

1.7
Details
I have ordered an item about 3 weeks ago and payed extra for my shipping to arrive earlier, and until now i have not received anything. I have tried getting in touch with RoseWe customer service but they hardly answer their phones and they are very unprofessional. As a business you are suppose to ensure your customers will be satisfied, But this business is obviously more interested about getting the money in. ADVICE: NEVER ORDER FROM ROSEWE. it is never guaranteed with them and they will not keep updating you with your delivery information. Good luck! ! ! ! ! !
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2 comments
Canton
#1024851

Hi,there.we are so sorry to make your trouble and you can submit a ticket and we can help u to find your order.And we all very glad to help you.If you have any problem with our order, you can submit a ticket and we will reply you in one working day and help you to solve this problem. We will try our best to help u if you submit the ticket in our site. and you can submit in this link http://www.rosewe.com/support.php

Canton
#1022547

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site. and you can submit in this link http://www.rosewe.com/support.php

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ID
#685998 Review #685998 is a subjective opinion of poster.
Location
London, England
Service
Rosewe Shipping Service
Cons
  • Delivery still not arrived
Reason of review
Problem with delivery

Rosewe - SCAMMED OUT OF MY MONEY

I placed an order online for merchandise totaling $400.00 through rosewe.com, I even paid extra for expedited shipping which promises to ship within 4 days of receiving the order. So far this has been a nightmare. My order status is still showing paid, but unshipped. I contacted the company via email 13 times but still haven't gotten an answer about when my merchandise will ship. I called the number on the website but its out of service. This is CRAZY!!!! DO NOT BUY ANYTHING FROM ROSEWE.COM ITS A SCAM! Im currently disputing my transaction with my bank to try to recover my money being that they will not respond to any request regarding my account.
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ID
#606874 Review #606874 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Rosewe Shipping Service
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Full refund

Rosewe - Your information make me pay wrong amount first of $86.20

1.0
Details
I make my order with a understanding that your shipping is free as you advertise so I add up my order and pay that amount not include the shipping after pay to paypal of $86.20 I find I should have include shipping. I can not get my order and the payment give me an opportunity to finish my payment so they withdrawn another $96.20. I want my $86.20 back as I pay twice. The reasons why I only pay 86.20 because you advertise that shipping is free so I add up all my order it is 86.20. that is why I make the mistake. Please I need your help to get my money back.
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1 comment
Canton
#955788

Dear customer,

I am customer service from Rosewe.com and i hope i can help you solve it as soon as possible.

Firstly,we have 3 shipping methods which are different. For free shipping you should choose flat rate shipping.

Secondly,if you paid twice, you will get 2 transaction numbers,hope you can give them to us so that we can check it for you.

Our contacting link is : http://www.rosewe.com/support.php

ID
#600805 Review #600805 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Rosewe Shipping Service
Reason of review
Pricing issue
Loss
$86
Preferred solution
Full refund