Rosewe - Dress Review from Toxteth, England

I ordered a dress from Roswe that looked nothing like the photo. The blue described as navy was more a bright royal blue. The quality was poor and the sizes weren't right. I paid £18 for the dress and was told by their customer service department that it was pointless returning as it would cost so much in postage and I should give it as a gift or sell it on!. They then offered to compensate my Roswe account with the money failing to grasp that I don't want to shop with them again. A company that doesn't have a good returns policy should not be in operation. The £18 is not showing in my Roswe account and they are now not replying to my emails. Do not buy from this company!
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1 comment
Canton
#991040

Terribly sorry for this problem and trouble.

Could you please take pictures about the item received? We need this to report to our department.

Please no worry, I will apply the best help as I can.

Also you can contact us directly http://www.rosewe.com/support.php

Waiting for you :)

ID
#644053 Review #644053 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Not as described/ advertised
1.7
Details
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
I bought what i thought to be a beautiful off white dress to get married in. As you can see from the photos i did not get the dress i paid for.
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14 comments
Anonymous
#1395082

Did your order ship from somewhere in Asia (China) or a coastal big city in the US?? Most likely!

Cheap duplicates are often sold online with pictures of another real and legit product. This is from someone with years of experience shopping on eBay hahah!

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Featured
ID
#639134 Review #639134 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Not as described/ advertised
1.0
Details
Rosewe - Dress Review from Hawthorne, Florida
I bought a dress from rosewe. Com it took 6weeks to get here. We I got it in the mail not only did it not fit but it wasn't the dress I ordered. It looked like a dress a child would wear. I am beyond disappointed.
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1 comment
Canton
#986908

Dear customer

Terribly sorry for any trouble, and we totally understand your feeling,.

Could you pls provide the measurements of the item you got? We need this to report to our relevant departement.Please no worry, I will apply the best help as I can.

And for this item ,we will consider to change supplier to find the better one.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

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ID
#637669 Review #637669 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Not as described/ advertised

Rosewe - Dress Review from Houston, Texas

I got my dress in the mail yesterday this dress is si cheap and it was tore the hem is not even finish I want my 15.75 back I. Don't wear cheap looking clothes this is a fraud
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1 comment
Canton
#980995

Dear customer

We apologize for what happened.

Could you please inform me your order no.? Then I can check for you.

Also you can submit the ticket and attach the photos.

Please click http://www.rosewe.com/support.php

We will help you solve the problem, please no worry. Looking forward to hear from you Nice day:)

ID
#631780 Review #631780 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Bad quality
1.0
Details
The dress i ordered looked nothing like the picture on the site. the material was way different and the dress was short. Im not satisfied and wont be ordering anything else from here.
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1 comment
Canton
#971217

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with it.

We provide items of high quality at this price and we check the items before we ship out.

If customers are not satisfied with the items, they are encouraged to send us pictures and we will check and offer solutions as soon as possible.

ID
#620425 Review #620425 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Not as described/ advertised
I order two dresses still havent receive them yet been a month. My money have came out my account. Never will i order anything else from this company
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1 comment
Canton
#971218

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with it.

Generally we have 3 shipping methods with different deliver time.

Flat rate is the slowest one , i don't know if you have chosen this one.

And deliver time also depends on distance.

Now, we hope you contact with us directly and provide your order number so that we can offer exact information: http://www.rosewe.com/support.php

ID
#620008 Review #620008 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Problem with delivery
1.4
Details
I bought a dress and I have not received it. I've sent in tickets, but never my dress. I am livid. Does anyone have the phone#? I keep getting the same reply. "Paid, unshipped." I need to know "why" As I read some of their messages. It appears that they speak little...
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15 comments
Anonymous
#1329058

i ordered a swimsuit may 5 2017 didnt get it yet try calling this number no one there try tracking nothing was coming from china wth called my post office today they told me it could take a month wth so upset

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ID
#618160 Review #618160 is a subjective opinion of poster.
Product
Rosewe Dress
Cons
  • Cannot return or get refund
Reason of review
not received my merchandise
Loss
$18
Preferred solution
Full refund
Tags
  • Rosewe Complaints

Rosewe Dress Review

1.0
Details
Ordered three dresses from them a month ago. Never received anything. Submited numerous tickets,they don't even read them,just reply some random stuff in terrible english. Luckily it wasnt much money,still very upseting. Somebody has to stop them. They steel our money and get away with it. How is that possible? Scamers,thats what they are.
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ID
#616685 Review #616685 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Order processing issue

Rosewe - Received item after months and quality was horrendous!

1.5
Details
This is probably one of the biggest scams ever. Yes, they eventually send you your order after much anticipation; however their merchandise is nothing at ALLLLLL like the picture displayed - not even slightly close! These people should not be in business! I had placed an order several months ago on a dress and it was extremely ill fitted, not to mention the material was paper thin compared to the display. I emailed them several times and was completely ignored. It is very unfortunate that these people can get away with this. Please do not waste your time or money.
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1 comment
Canton
#962180

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with your order .

Firstly, we offer products of high quality at low price and we are provide with our products.If you are not satisfied with the product received , you can contact with us directly and we will solve this matter for you as soon as possible.

Is that ok?

Our contacting link is : http://www.rosewe.com/support.php

ID
#611566 Review #611566 is a subjective opinion of poster.
Product
Rosewe Dress
Cons
  • Customer service is very poor
  • Poor quality
Reason of review
Bad quality
Loss
$35

Rosewe - Dress Review from Pearland, Texas

packages I received that was nothing like the dress online,a fake copy of something totally different then the picture. I emailed to get a refund and return the dress within they'll 7 day return policy, but they are located in China somewhere shopping from dhl was over $100. It is just a scam to take your money. It said sample on the packages. Never on order from there
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2 comments
Canton
#962184

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with this matter.

There maybe some small difference between the picture but all the items are acceptable.If you are totally dissatisfied with the items received you can contact with us directly, offer the pictures of the items received and we will check and offer a solution as soon as possible.

Our contacting link is :http://www.rosewe.com/support.php

Anonymous
#961487

I agree I could have just thrown my money out the window. Please never buy from them.

I wished I had read the reviews before I ordered from this fake company. The dress was a different color, material, and style.

Terrible wannabe copy. It looked like my 5 year sewed it.

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ID
#611182 Review #611182 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Not as described/ advertised