Product: Rosewe Customer Care Clear all filters (63 of 63 reviews match)
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1.0
Details
I have written so many times to rosewe. service@rosewe.com.. and NONE have been answered. The site clearly states that one will get a return address so that you can send the products to be exchanged however its been 2 weeks ... no responses and am still waiting on the...
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Review
#1245874 Review #1245874 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Poor customer service
Loss
$1500
I previously sent my complaint on to you at pissed consumer I have had no reply or refund and will NEVER buy from them again and will spread the word to everyone.Terrible way to conduct a business. Unfortunately I sent it. Back to address on package with a message...
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Review
#1219883 Review #1219883 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
1.3
Details
You cannot contact them by any method other than putting in a ticket on their site.They have live chat but that's only offered for a few hours in the evening for US customers, and even then, it's only for PRE sales, they state they do not offer POST sale support. I...
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1 comment
Anonymous
#1441897

Glad I read your review I been wanting to order something’s and before I did I I checked the reviews and nope not ordering from them

Review
#1199540 Review #1199540 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Slow Shipping
  • Terrible Customer Service
  • Low Quality Merchandise
1.0
Details
I also am a pissed off customer.I tried several times to return items and to no avail. They purposely doesn't adhere to your request when you are trying to return items. Obviously they don't stand by their products. This is why we should never buy out of our country....
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1 comment
Anonymous
#1468215

Terrible service, I purchased a dress first week of April 2018, confirmation said I would have it in the 19th. still have yet to receive my item, I will never again order anyt...

Review
#1194126 Review #1194126 is a subjective opinion of poster.
Service
Rosewe Customer Care
Cons
  • At all
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Rosewe - No way to contact co flr return or exchange sizrs crazy. Ne

Nred phone # bot sweatshirt looked great on line. Useless sizing. No wsy to get help 2074509314. Feel ripped off. Should state its china so people r aware cant teturn or exchange Csll themselves rosewe but lkg says shanghi no address. Been to china & hadno probs this co is a ripoff
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Review
#1188976 Review #1188976 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I returned all the clothes that were worth over $200.They never refunded my money despite the fact that I have tried to contact them several times. Trying to get some legal help. Anybody with similar experiences?Tracking showed that they received the clothes
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1 comment
Anonymous
#1432835

Have you tried to dispute this with the your bank, pay pal, etc. If you have sufficient proof that you sent the items back they should be able to assist you with obtaining a r...

Review
#1185979 Review #1185979 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details
I recently ordered a swimsuit from Rosewe for a Spa trip. I live in the UK and paid an additional fee for Expedited delivery which promised to deliver my item within 3-6 days after processing & dispatch. My item was dispatched on 20th Jan but did not arrive until 30th...
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Review
#1183831 Review #1183831 is a subjective opinion of poster.
Service
Rosewe Customer Care
Pros
  • Variety of items
Cons
  • Very poor service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Price reduction
Tags
  • Worst Customer Service

Rosewe - Refunds caused by false selling

1.6
Details
Very good pictures and delivery until I opened the parcel and found it was nothing like I had seen on the page and when I tried to return the item for a refund I had no reply when I complained they offered me 50% back then 80% still waiting now. And I can’t see how to contact PayPal on there sight. I have messaged them but they haven’t responded . Can you help?
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Review
#1168745 Review #1168745 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - $260 stolen from Mrs. Jones

1.0
Details
I ordered back in August 2017. After waiting 1 1/2 month for my order I cancelled and asked for a refund. I never received my refund. Its Dec 2017. They stole my money and keep sending me messages to be patient while they process my refund. I want my $@&€ money! It's been 4 months!
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Review
#1152025 Review #1152025 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I have tried to find out how to return 2 tops that don't fit me and have tried following your most unfriendly and unsuccessful steps on how to do this!I received my ticket number but the return address and multiple other instructions are not able to be completed!!!...
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Review
#1131170 Review #1131170 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy