Product: Rosewe Customer Care Clear all filters (63 of 63 reviews match)
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Rosewe - Return

I have emailed Rosewe a dozen times & still no reply. What a scam. Be warned if you order from Rosewe & it doesn’t fit or you don’t like it. It’s tough your stuck with it. As trying to return something is nonexistent !!!!!!!
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Review
#1455708 Review #1455708 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I ordered dresses and the sizing was wrong it is not American sizing to fit the North American woman, but Chinese sizing to fit the Asian woman. We have different shapes, a bust, and nice hips. Asians have a completely different shape than us. I am a petite lady 115...
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#1405100 Review #1405100 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - Unsatisfied

1.0
Details
I am very upset! I asked for my item to be canceled and I need to be fully refunded. I am still waiting for a response from Rosewe
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#1364167 Review #1364167 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I will never again order anything from Rosewe. It is like stealing from the public. The clothes are very small. I am a size 12. I should have order a size 24. If you want to make a lot of money just be honest and tell the buyer to order clothes much larger and by all...
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#1318570 Review #1318570 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
I am trying to contact this company about a return and none of the contact numbers they have for customer service works no one answers. I received my order on Friday the 27th July and would like to return two items one of which I didn't even order.I am trying to log in...
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#1316692 Review #1316692 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Why don't they have a contact phone number Shocked ? If I have a problem getting online I would like to be able to call in... Besides China do you have any other locations, like in United States by any chance??? Bla-bla Bla-bla Facepalm That's all I have to write about...
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#1315783 Review #1315783 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Poor customer service
I placed an order 1 week ago and 4 days after I completed and paid for my order, I get an email stating the item i ordered was out of stock. I even paid additional fees to expidite shipping. Not sure why the order would go through if the item was out of stock ??? I did...
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#1285856 Review #1285856 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Order processing issue

Rosewe - This site should be banned and reported

Trackexd my items $160 worth it said returned to sender undeliverable. Its bern almost 2 months. I send a ticket every day and no response. Shameful robbers.
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Review
#1283651 Review #1283651 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I placed my on-line order with Rosewe on 4/12. I finally received the package in late May when I was out of town. The clothing items did not fit. Per their on-line instructions, I submitted a ticket through the Rosewe website to request return/refund on 6/12. Rosewe...
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Review
#1279352 Review #1279352 is a subjective opinion of poster.
Service
Rosewe Customer Care
Cons
  • Customer service or website
  • Cutomer service or web site
Reason of review
Poor customer service
Loss
$165
Preferred solution
Full refund
Tags
  • Worst Customer Service

Rosewe - UNBELIEVABLY EXTREMELY DISSATISFIED!!

1.0
Details
Over three months ago I ordered a swimsuit, it did not fit and wasn’t what I expected. I returned it and I have not been reimbursed for it yet. I have sent numerous messages and tried contacting them in every way possible with no resolution! It is ridiculous the hurdles you have to jump through to get someone to hear or help you ! I would not recommend this company to anyone .
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Review
#1259352 Review #1259352 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy