Product: Rosewe Customer Care Clear all filters (0 of 45 reviews match)
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Rosewe - Refunds caused by false selling

Very good pictures and delivery until I opened the parcel and found it was nothing like I had seen on the page and when I tried to return the item for a refund I had no reply when I complained they offered me 50% back then 80% still waiting now. And I can’t see how to contact PayPal on there sight. I have messaged them but they haven’t responded . Can you help?
1.6
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Rosewe Customer Care
#1168745
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Rosewe - $260 stolen from Mrs. Jones

I ordered back in August 2017. After waiting 1 1/2 month for my order I cancelled and asked for a refund. I never received my refund. Its Dec 2017. They stole my money and keep sending me messages to be patient while they process my refund. I want my $@&€ money! It's been 4 months!
1.0
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Rosewe Customer Care
#1152025
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I have tried to find out how to return 2 tops that don't fit me and have tried following your most unfriendly and unsuccessful steps on how to do this!I received my ticket number but the return address and multiple other instructions are not able to be completed!!!...
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Rosewe Customer Care
#1131170
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Rosewe - Returning an item that doesn’t fit

I sent an email for a return got a return item number on the email it said 1 business day I should receive instruction on how to return the item never heard from them I tried to log in to my account and it said my email address was not valid also try to find a number there is no number tried to go on live chat couldn’t get in because my email address is not valid so I don’t know what to do to get my refund
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Rosewe Customer Care
#1128031
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The company has NO COMMUNICATION what so ever!Normally I read the reviews on a company before I buy things from them. Guess I got cought up on how cute the jumpsuit was! But I will never buy from this site again!!!!!! I pray to got I get my order! Who knows?????...
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POOKEY
POOKEY

Yes they are scammers

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Rosewe Customer Care
#1113123
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Do not order from this company! It's a scam! They will not refund money if the item doesn't fit.
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POOKEY
POOKEY

Yes they are scammers and they were extremely rude. I have been emailing them every day for weeks. Absolutely scammers. I refuse to bend to them. I have stopped four friend...

1.0
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Rosewe Customer Care
#1111680
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Resolved
I ordered 2 swimsuits on July 1, 2017.Neither of them fit. I asked to return both of them. They haggled with me for a few days. At first, they tried to get me to keep the swimsuits and they'd give me a 50% refund. I refused. They then offered an 80% refund if I didn't...
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1.7
Product
Rosewe Customer Care
I didn't like
  • Customer service and no refunds
#1096527
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I received rubbish goods from Rosewe. They put a local return address on my parcel (probably a tax scam), and now I've returned the goods they are telling Paypal I need to return them to China. When I already returned them to the UK address they provided with the...
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1.0
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Rosewe Customer Care
#1086256
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I chatted with a customer service rep in order to return my product although I needed a ticket.Well you can never submit a ticket it goes right back to where you started asking for a ticket to be submitted. No one has emailed me back and this product from the label...
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4.0
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Rosewe Customer Care
I liked
  • Low intrest
I didn't like
  • No return shipment address info
  • Cutomer service or web site
#1085749
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Rosewe - Cheap rubbish and near impossible to get a refund

I am trying to get a refund via Paypal but it's proving quite difficult. Rosewe delivered a parcel with a UK return address on the front. I returned the item via recorded delivery, it was signed for at the address they provided, I have raised 2 'tickets' on their website with no reply. I am trying to get Paypal buyer protection to reclaim the money from them but it's not easy. Complete scam that makes it impossible for people to return the inferior items.
1.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Rosewe Customer Care
#1082230
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