Product: Rosewe Customer Care Clear all filters (0 of 45 reviews match)
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I ordered dresses and the sizing was wrong it is not American sizing to fit the North American woman, but Chinese sizing to fit the Asian woman. We have different shapes, a bust, and nice hips. Asians have a completely different shape than us. I am a petite lady 115...
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Rosewe Customer Care
#1405100
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Rosewe - Unsatisfied

I sent a number of requests for my order to be cancelled and for me to be fully refunded. I am still waiting for someone to deal with my issue
1.0
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Customer service
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Rosewe Customer Care
#1364161
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Rosewe - UNBELIEVABLY EXTREMELY DISSATISFIED!!

Over three months ago I ordered a swimsuit, it did not fit and wasn’t what I expected. I returned it and I have not been reimbursed for it yet. I have sent numerous messages and tried contacting them in every way possible with no resolution! It is ridiculous the hurdles you have to jump through to get someone to hear or help you ! I would not recommend this company to anyone .
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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Rosewe Customer Care
#1259352
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I have written so many times to rosewe. service@rosewe.com.. and NONE have been answered. The site clearly states that one will get a return address so that you can send the products to be exchanged however its been 2 weeks ... no responses and am still waiting on the...
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1.0
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Rosewe Customer Care
#1245874
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I previously sent my complaint on to you at pissed consumer I have had no reply or refund and will NEVER buy from them again and will spread the word to everyone.Terrible way to conduct a business. Unfortunately I sent it. Back to address on package with a message...
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Rosewe Customer Care
#1219883
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You cannot contact them by any method other than putting in a ticket on their site.They have live chat but that's only offered for a few hours in the evening for US customers, and even then, it's only for PRE sales, they state they do not offer POST sale support. I...
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Anonymous
Yanet

Glad I read your review I been wanting to order something’s and before I did I I checked the reviews and nope not ordering from them

1.3
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Rosewe Customer Care
#1199540
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I also am a pissed off customer.I tried several times to return items and to no avail. They purposely doesn't adhere to your request when you are trying to return items. Obviously they don't stand by their products. This is why we should never buy out of our country....
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Anonymous
Anonymous

Terrible service, I purchased a dress first week of April 2018, confirmation said I would have it in the 19th. still have yet to receive my item, I will never again order anyt...

1.0
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Rosewe Customer Care
I didn't like
  • At all
#1194126
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Rosewe - No way to contact co flr return or exchange sizrs crazy. Ne

Nred phone # bot sweatshirt looked great on line. Useless sizing. No wsy to get help 2074509314. Feel ripped off. Should state its china so people r aware cant teturn or exchange Csll themselves rosewe but lkg says shanghi no address. Been to china & hadno probs this co is a ripoff
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Rosewe Customer Care
#1188976
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I returned all the clothes that were worth over $200.They never refunded my money despite the fact that I have tried to contact them several times. Trying to get some legal help. Anybody with similar experiences?Tracking showed that they received the clothes
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Anonymous
Anonymous

Have you tried to dispute this with the your bank, pay pal, etc. If you have sufficient proof that you sent the items back they should be able to assist you with obtaining a r...

1.0
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Rosewe Customer Care
#1185979
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I recently ordered a swimsuit from Rosewe for a Spa trip. I live in the UK and paid an additional fee for Expedited delivery which promised to deliver my item within 3-6 days after processing & dispatch. My item was dispatched on 20th Jan but did not arrive until 30th...
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1.2
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Rosewe Customer Care
I liked
  • Variety of items
I didn't like
  • Very poor service
#1183831
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