Product: Rosewe Customer Care Clear all filters (66 of 66 reviews match)
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Rosewe - This company is bogus

1.0
Details
I paid $85 and realized after I paid for the items and expedited shipping it still was not going to make it in time for my event so I cancelled. They never sent a refund. I am still unable to reach a live person just sending unanswered emails! I have filed a claim with PayPal and will also be filing a claim with the BBB!
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Review
#1672200 Review #1672200 is a subjective opinion of poster.
Service
Rosewe Customer Care
Pros
  • Variety of items
Cons
  • Are crooks and liars
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Full refund
Tags
  • Scam
1.0
Details
They have a fake Bklyn phone number that is a window company. I paid w Amex AND they put it through PayPal ??? I DO NOT HAVE A PAYPAL ACCT. SCAM SCAM to return to China 25.00 so don’t buy from them . The large is a size too small. Bad company stay away .
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1 comment
Anonymous
#1742948

this is good to know that it is a return to China! way too complicated and expensive to return. thank you for this very informative review!

Review
#1614086 Review #1614086 is a subjective opinion of poster.
Service
Rosewe Customer Care
Cons
  • Takes too long for delivery
  • Very poor service
  • No refund--poor quality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
Tags
  • Scam Advertisers
  • Rosewe scam refund

Rosewe - Bad customer service and returns

1.0
Details
Not good, no phone # for c/s. Trying to return something with no luck with their on line ticket process for 2 months.
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Review
#1606538 Review #1606538 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Poor customer service
Loss
$149
Preferred solution
Full refund

Rosewe - Attempting to get an Order Cancelled and be Refunded

I placed an order and realized it was not what I wanted and went right back to the site and submitted to Customer Service my issue and asked that the order be cancel and funds returned. No response from Customer Service. The online site is not very friendly user or helpful.
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Review
#1598482 Review #1598482 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Order processing issue
Loss
$92
Preferred solution
Full refund

Rosewe in Savannah, Georgia - Unable to contact for return

2.0
Details
Can't contact them. Text ,e-mail, phone
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Review
#1570622 Review #1570622 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Poor customer service

Rosewe - Worse company evwr

I ordered a bathing suit almost two month ago and I still haven’t received it. Finally the costumer service wrote me and told me that I was going to receive my package between July 20-24. Today is the 27 and nothing yet. I will write another review if I ever get it.
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Review
#1543872 Review #1543872 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Order processing issue

Rosewe - Very angry

2.3
Details
I ordered a dress a couple of months ago it did not suit me. I sent it back via post office which cost me £9.50. I contacted Rosewe to ask when I would receive my refund. They replied and said I need a tracking number there was no returns ticket or tracking number. I went back to the post office they said Rosewe should have given me one. If I knew I was going to have this carry on I would have just kept the dress. I am very angry as they have the returned dress and I have no refund. Take my advice do not order from this company
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Review
#1531443 Review #1531443 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rosewe - No response to my return

1.5
Details
Try to contact them to return a dress for a larger size 2 weeks has passed with no response and four times I have tried to contact them it’s a shame that a company is that non responsive to a complaint. Lee
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Review
#1518009 Review #1518009 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy
5.0
Details
I ordered 3 dresses of $47.67...the product which i received was damaged... I was worried of my money and I call there U.S helpine number which was 909-480-4244 they helped me and i got my refund . They were nice and polite and i was very happy with them .thank you rosewe...
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1 comment
Jennifer g
#1675060

Thank you for sharing.....I also got my refund...i was purchased a dress from rosewe and there is a problem with the size so return there dress and they refund my money.thank you

Review
#1517136 Review #1517136 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Good customer service

Contact Rosewe Customer Service

Website:
www.rosewe.com
Mailing Address:
Room2028, #15-3 Building, 999 Ningqiao Road
Pudong, Shanghai 201206
China
All Rosewe Contacts

Rosewe Reviews

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  5. 30 reviews
Rosewe reviews

Rosewe - Return

1.0
Details
I have dresses that I need to return and I cannot get the address or phone. That is poor customer service. I think with all these complaints you are fixing to get lawyers involved. Do the correct thing contact all your customer's
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Review
#1508156 Review #1508156 is a subjective opinion of poster.
Service
Rosewe Customer Care
Reason of review
Return, Exchange or Cancellation Policy