Product: Rosewe Customer Care Clear all filters (41 of 41 reviews match)
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I previously sent my complaint on to you at pissed consumer I have had no reply or refund and will NEVER buy from them again and will spread the word to everyone.Terrible way to conduct a business. Unfortunately I sent it. Back to address on package with a message...
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Rosewe Customer Care
#1219883
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You cannot contact them by any method other than putting in a ticket on their site.They have live chat but that's only offered for a few hours in the evening for US customers, and even then, it's only for PRE sales, they state they do not offer POST sale support. I...
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Anonymous
Yanet

Glad I read your review I been wanting to order something’s and before I did I I checked the reviews and nope not ordering from them

1.3
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Rosewe Customer Care
#1199540
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I also am a pissed off customer.I tried several times to return items and to no avail. They purposely doesn't adhere to your request when you are trying to return items. Obviously they don't stand by their products. This is why we should never buy out of our country....
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Anonymous
Anonymous

Terrible service, I purchased a dress first week of April 2018, confirmation said I would have it in the 19th. still have yet to receive my item, I will never again order anyt...

1.0
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Rosewe Customer Care
I didn't like
  • At all
#1194126
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Rosewe - No way to contact co flr return or exchange sizrs crazy. Ne

Nred phone # bot sweatshirt looked great on line. Useless sizing. No wsy to get help 2074509314. Feel ripped off. Should state its china so people r aware cant teturn or exchange Csll themselves rosewe but lkg says shanghi no address. Been to china & hadno probs this co is a ripoff
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Rosewe Customer Care
#1188976
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I returned all the clothes that were worth over $200.They never refunded my money despite the fact that I have tried to contact them several times. Trying to get some legal help. Anybody with similar experiences?Tracking showed that they received the clothes
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Anonymous
Anonymous

Have you tried to dispute this with the your bank, pay pal, etc. If you have sufficient proof that you sent the items back they should be able to assist you with obtaining a r...

1.0
Product
Rosewe Customer Care
#1185979
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I recently ordered a swimsuit from Rosewe for a Spa trip. I live in the UK and paid an additional fee for Expedited delivery which promised to deliver my item within 3-6 days after processing & dispatch. My item was dispatched on 20th Jan but did not arrive until 30th...
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1.2
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Rosewe Customer Care
I liked
  • Variety of items
I didn't like
  • Very poor service
#1183831
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Rosewe - Refunds caused by false selling

Very good pictures and delivery until I opened the parcel and found it was nothing like I had seen on the page and when I tried to return the item for a refund I had no reply when I complained they offered me 50% back then 80% still waiting now. And I can’t see how to contact PayPal on there sight. I have messaged them but they haven’t responded . Can you help?
1.6
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Rosewe Customer Care
#1168745
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Rosewe - $260 stolen from Mrs. Jones

I ordered back in August 2017. After waiting 1 1/2 month for my order I cancelled and asked for a refund. I never received my refund. Its Dec 2017. They stole my money and keep sending me messages to be patient while they process my refund. I want my $@&€ money! It's been 4 months!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Rosewe Customer Care
#1152025
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I have tried to find out how to return 2 tops that don't fit me and have tried following your most unfriendly and unsuccessful steps on how to do this!I received my ticket number but the return address and multiple other instructions are not able to be completed!!!...
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Rosewe Customer Care
#1131170
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I sent an email for a return got a return item number on the email it said 1 business day I should receive instruction on how to return the item never heard from them I tried to log in to my account and it said my email address was not valid also try to find a number...
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Rosewe Customer Care
#1128031
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