Not resolved
Customer service
Diversity of Products or Services
1 comment

I ordered a romper from this company on February 2, 2015. Outfit never arrived.

I contacted customer service May 16 saying that I would either like my outfit I purchased or I would like my money back. They respond asking why I want to return my order. I did not say I wanted to return my order. I respond asking if they even read my complaint.

They respond that they will have a response for me in 1-2 business days. A month later I write again requesting to get my order or get my money back. Still waiting for a response.

Can't believe I wasted my money on this company.

Reason of review: Poor customer service.

Monetary Loss: $28.

Preferred solution: Deliver product or service ordered.

Rosewe Cons: Very poor service, Poor customer service, Very poor service.

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Terribly sorry for any trouble, and we totally understand your feeling, please no worry, I will apply the best help for you.

Could you inform us the order no.? We are willing to help you.

Please feel free to contact us

Looking forward to hear from you

Have a nice day:)