Resolved
Tate Mvu

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Verified Reviewer
| map-marker Rural Retreat, Virginia

Resolved: 252 883 ****

I have to look the order # up and finish my chat. I have it saved in my phone. Please call me at 252 883 **** urgent.
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Resolved
Comfort C

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Verified Reviewer

Resolved: For my refund on returned merchandise

Updated by user Jan 23, 2024

Requested a full refund into my account. No response as at this moment

Original review Jan 16, 2024
Merchandise sent was wrong sizes. Sent back early Dec. no response whatsoever, phone calls not answered
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Loss:
$88
Cons:
  • Unreliable

Preferred solution: Full refund

User's recommendation: Be careful

Rosita P

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

My order has not arrive

About an order that I made since December 20th . It was a tribal print patchwork belted navy long sleeve dress.
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Rosita P

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Verified Buyer
|

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

About my order

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Rosewe - About my order
Hi , I ve been ordered a tribal print patchwork belted navy long sleeve dress since December 20th I dont have any clue about it since then The irder number was RR231221****357057 . Please check it out for me. To see what was going on. Thank you!!
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User's recommendation: Excellent

Anonymous
map-marker Gainesville, Florida

Never received my order from November 2022

Bank statement showing debited amount of $154.06 on March 3, 2023. I have exchanged, 15 textes asking for a REFUND 9 months ago.
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User's recommendation: Bad business I never received items.

Marie A L

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Verified Reviewer

My package don't come

I ordered 6 dresses for my church chorus to sing yesterday even I paid extra for the chipping and doesn't receive until now.
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Preferred solution: Deliver product or service ordered

Andra D Luz

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Verified Reviewer

Item never recovered

TERRIBLE! NOT RECEIVED! Items never received!! Rosewe would NOT look into the matter. Rosewe said they would resend order but did not resend order. Terrible customer service Will never order from Rosewe again!
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Loss:
$120
Cons:
  • Did not get my package

Preferred solution: Full refund

Anonymous
map-marker Southampton, Pennsylvania

Connecting with someone is very frustrating.

I returned the lace white shirt collar patchwork dress and have not gotten credit for it. $46.98. My hand is too painful to write a lot.
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User's recommendation: I have no recommendation.

Anonymous
map-marker Covington, Georgia

Cost for Recent order

The number is not working. Give a valid number so that customers can contact you via phone. This will help resolve issues better
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User's recommendation: Give better customer service

Delphine M Svt

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Verified Reviewer

Undelivered Package

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Original review Dec 30, 2023
I placed an order on Dec 3. You sent to wrong zip code. Today is Dec. 30 and still no package. Undelivered. No help from Rosewe to refund or replace my package. The USPS contacted me about my package twice, informing me that it was sent to the wrong zip code. My package has been floating between Hallandale and Opa-locka post office for the last 15 days. I have exhausted my energy reaching out to on line Chat Agents about this issue. They can not help me. I have ordered from Rosewe in the past without a problem. This leaves a negative taste in my mouth. No one from Rosewe has tried to resolve this issue about my floating package. Be Aware! The live Agents do no know how to respond. No one responds to complaint messages sent to Rosewe.
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Loss:
$40
Cons:
  • No live agent

Preferred solution: Deliver product or service ordered

User's recommendation: Be Aware! If package is shipped to wrong zip code in error. Rosewe will not respond. On line chat agents do not know how to assist.

Florence A Buw

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Verified Reviewer

I don’t receive my order

I dont know, I need my order to wear tomorrow night what you want me to say again please send me my order ,
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Loss:
$102

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hampton, Virginia

Did not receive my complete order

It has been over 2 months since I ordered 2 dresses. I received 1 dress and have not received the second although the money was taken off my credit card. It has been impossible to contact a physical person in your office to discuss my concerns. The telephone number listed for your company is saying that the phone has been disconnected. This is my very first experience with Rosewe and I am not impressed.
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Jennifer M Yjs

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Verified Buyer
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Verified Reviewer

Returned item that was delivered over a week late

Rosewe - Returned item that was delivered over a week late
ordered a dress for a wedding, they kept pushing back delivery date received dress a week after wedding that I ordered it for now they won't return my money 100% when it was their fault for promising to deliver on a certain date when I received the package, i immediately asked for return label free of charge, they told me they would, and sent me the return label next thing i know i look on the account and i have a "credit" for $29.99, when I was expecting a total refund of $48.96 - they lied and scammed me - do NOT order from this company! the will SCAM you!!
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Loss:
$49
Cons:
  • Scammers
  • Do not deliver on time
  • 2 weeks late delivery

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM THIS COMPANY

Emy D Wua

I did not receive the package for 2 items , I ordered it 11/25/2023

Please send my 2 dresses , I was ordered last November 25 /23 you charged me $77.94 dollars wheres is my ordered
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Loss:
$78

Preferred solution: I ordered for 2 long elegant dresses 1 is blue and is jumpsuit you charged me for $77.94 on my Visa card

Brenda A Sfs

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Verified Reviewer

No order no refund

I ordered from Rosewe in October I still have not received my as of now Dec 18th still have received my order I want a full refund transaction was processed through my bank. I'm going to file a fraud claim very soon. My advice is don't order from Rosewe.
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Loss:
$38

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do business with Rosewe