New Reviewer

I cannot contact this company by phone

Update by user Sep 15, 2022

Can't speak to a live agent by phone only thru chatting and email

Original review posted by user Sep 15, 2022
Not being able to talk to customer service by phone if I can't discuss the issue at that moment and get an answer right away then it's just frustrating and makes me not want to order clothes in the future but Roswe does have great clothes and I do have some nice item from this company but this one time I got a bad batch and I'm returning but I can't call and speak to anyone?!
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ID
#3962527 Review #3962527 is a subjective opinion of poster.
Pros
  • Majarity of clothes i ordered were of great quality
Cons
  • Really dont give good discounts
Preferred solution
My money I spent added back to my Roswe account
New Reviewer

Unresponsive

Rosewe - Unresponsive
I have been trying to return an item that I bought at regular price but has since gone on clearance since I bought it. Tried the chat and was told someone will reach out to me. That has not happened. Terrible customer service l!!!

User's recommendation: Returning an item is impossible.

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ID
#3819864 Review #3819864 is a subjective opinion of poster.
Pros
  • Too much trouble to contact
Loss
$85
Preferred solution
Full refund

I can't access my account. I want to return an item but system does not recognize the order number. Can't contact the company

I can't access my online account and website doesn't recognize my order nunber. Can't find the return address.

User's recommendation: Don't waste your time.

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ID
#3787177 Review #3787177 is a subjective opinion of poster.
Pros
  • Cute items
Cons
  • Fraudulent

I have not received my refund

I have tried on several occasions to get my 187.00 refunded from them. Some of the clothes were poor Quality and didnt fit. My only option is to sued them

User's recommendation: Don’t buy from them.

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ID
#3723054 Review #3723054 is a subjective opinion of poster.
Location
Fairfield, California

I need a representative for rosewe to contact me about an order I received today.

I need a representative for rosewe to contact me about an order I received today.
The item I received today is not what I ordered. The name on the account is Grace Wright . I really would like to return item and get my money back. The material is not what the site said. Its not a two piece. It took longer than they said. Then when I email to cancel all of a sudden my item was moving through the system. Thank you

User's recommendation: I don’t have a comment right now. I would like to reserve my answer until this dispute is over. Thank you.

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ID
#3558570 Review #3558570 is a subjective opinion of poster.
Location
Ankeny, Iowa

They don’t refund your money and horrible customer service

Been a loyal customer of Rosewe for years. Ive been trying to get a refund on merchandise that was never shipped to me since December 2021. It is now February. The transaction never went through and they keep telling me to call my bank. So pretty much they took my money and wont return it. You cant talk to a live person and they keep sending the same generic message. They will never get any of my money again!!!
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ID
#3338131 Review #3338131 is a subjective opinion of poster.
Cons
  • Not being able to make a return - guest purchase
  • Return policy is not transparent enough at time of purchase

It took 4 weeks for my dresses to arrive. They sent me 2 of the same dresses in the same color..I wanted two different colors. The size was super small. I usually fit their sizes but not this time.

I tried to follow return instructions..I did everything. They promised me a return receipt via email. I never got it. I have 2 of the same dress in the same color sitting in a bag that I cannot wear. I have no way to return them. I would never recommend Rosewe to anyone again. This is NOT the first time I received items I could not wear with no way to return them. Shipping often takes longer than one month when I order from them. I waited patiently. But this time it is too much. I really need my refund and a way to return these dresses either for a larger size and two different colors or my money back.
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ID
#3272080 Review #3272080 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Products came late, mildew, and poor quality

I ordered many items $400+ and I was unsatisfied. The quality is poor and one item came mildewed... I feel like website return was cumbersome. I also believe they are charging me to return these items that aren't what they advertise. Cheap. Poor quality. Poor workmanship.

User's recommendation: Save your money go to a store near you.

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ID
#3258793 Review #3258793 is a subjective opinion of poster.
Product
Rosewe Clothing
Pros
  • Beautiful web design
  • How items look online
Cons
  • Quality of items
  • It did not look look like the picture and poor quality
Loss
$430
Preferred solution
Full refund

Poor quality

Price too good to be true! The dress displayed in the photo that I ordered looked nothing like the dress I received. It was very poorly made and awfully poor quality. Refund was given but only received about 1/2 due to return shipping. Never again will I purchase from this company.

User's recommendation: Not a good experience!

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ID
#3207881 Review #3207881 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor quality , bad customer service

Rosewe - Poor quality , bad customer service
Dress arrived , I ordered it for a wedding, it was very very creased, poor quality, not well made and rather seams were faulty.. I tried to return it and have had to pay £16 to post it back even though it was not fit for purpose. Customer service rep kept copy and paste responses to me in a online chat..I am literally furious and disappointed with this company

User's recommendation: Don’t use this company.

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ID
#2834058 Review #2834058 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Not getting response

I like the first begin by saying I made a purchase with this company and then they sent me a confirmation number and then it disappeared but my bank is stating the basics money out of my bank they can't find my order for my order form that they won't get on the phone and speak to me directly and I'm getting very upset upset about the situation because it's a piece or an item that I really want it and I don't believe I'm going to be able to get it if they do not respond to me timely fashion
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ID
#2767810 Review #2767810 is a subjective opinion of poster.
Loss
$36
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to return item

Cannot get into site that one must contact in order to make return. I am now stuck with a bathing suit that does not fit and I am out $35.00. I will never order from this company again. Very dissatisfied. companyAvaAvoid this

User's recommendation: Avoid buying from this company.

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ID
#2618335 Review #2618335 is a subjective opinion of poster.
Preferred solution
Full refund

Haven’t received package

I ordered a package on 1/13. Account number is 402935****. Where is my package? Why does it take so long

User's recommendation: Haven’t received my package yet.

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ID
#2400403 Review #2400403 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

Rosewe continue to cancel my orders

I ordered many dresses and everytime I place an order rosewe would cancel my order saying that they were out of stock, but after i would go on there site to look for another dress i would see that same dress again. My friend placed an order on 12/21/2020 and they declined her order, please can you tell me what is going on with this company.

User's recommendation: If you place an order you may not get it.

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ID
#2295005 Review #2295005 is a subjective opinion of poster.
Location
Durham, North Carolina
New Reviewer

Didn't receive items and they were returnef

Ordered some dresses, but they were never delivered got a message from the post office saying they were returned to the sender because of delivery instructions. Still, we left no exceptional instructions; please resend items to the address provided without any special delivery instructions, leave the package in the mailbox.Please let me know you have received this either on this email or the email provided by Shaun Phillip the person whom placed the ordered, we need this order asap .I really appreciate any help you can provide..
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ID
#2273536 Review #2273536 is a subjective opinion of poster.
Product
Rosewe Outfit
Pros
  • Neaver recieved
Cons
  • No possibility to contact the consumer service
Preferred solution
Deliver product or service ordered

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