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Rosewe - Items received NOT NEW but clearly USED and DAMAGED

1.0
Details
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Ordered several dresses and a blouse. Upon receipt, all dresses and blouse were NOT NEW but clearly USED and DAMAGED. None of the items had tags or labels as new clothes are expected to have. All items stuffed into very small bags (poor packaging) which explains why they were all wrinkled. Three months has passed and It has been virtually impossible to contact this company to get a so called “Ticket” to return items. Now I’m stuck with badly damaged and poorly sewn items that I would never wear. I’m out over $400.00.
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Review
#1655829 Review #1655829 is a subjective opinion of poster.
Cons
  • Damaged defective used not new items impossible to get ticket
Reason of review
Damaged or defective
Loss
$475
Preferred solution
Full refund
Tags
  • poor appearance
  • Worst Product
  • Cheap Material
  • Poorly C s

Rosewe in Manchester, England - Disappointed

1.0
Details
Cancelled the order few minutes after purcjasing the dress because I realised it will arrive far away after the date I needed the dress but the company took the money and not sending the dress for two months now
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Review
#1653608 Review #1653608 is a subjective opinion of poster.

Rosewe - Beware- order at your own expense

1.0
Details
I ordered 4 dresses. 3 were too big. I kept one and returned the other 3. Never got a refund and keep trying to reach someone. No agent to speak to and the other interaction is an automated response that says I'm passed the 30 days. Yes, im passed the 30 days today as Im following up on my refund, but i sent it a month and a half ago and got nothing. Unfair. They have the dresses back and I still have to pay for them.
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Review
#1645863 Review #1645863 is a subjective opinion of poster.
Pros
  • Prices are afforable
Cons
  • Customer service and return policy
Reason of review
Poor customer service
Loss
$122
Preferred solution
Full refund
Tags
  • Rosewe Bad Customer Service

Rosewe - Checkout

1.0
Details
When i went to checkout, i was asked how i was going to pay. When i refused to pay through PayPal my order was immediately deleted. I proceed to research what company this was to discover it a company in China with no communication or connection to a live person no phone number. I was happy my order was deleted. Then there is a warranty charge for delivery.
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Review
#1644301 Review #1644301 is a subjective opinion of poster.
Cons
  • Payment method
  • Scam company
  • Payment nethod
Reason of review
Problems with payment

Rosewe - Technecalities?

1.3
Details
I returned 2 items within a week of receiving them. I did EVERYTHING they asked. I even did a dispute with paypal - still no refund!!! Apparently I typed the tracking number wrong? I even sent the post office record showing when I sent it and when the received it, all within the 30 day limit!!! There "ticket" system is automated and useless! U don't think my messages were even read by a human. Can I give a minus star???
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Review
#1639380 Review #1639380 is a subjective opinion of poster.
Cons
  • No human contact for return issues
Reason of review
Return, Exchange or Cancellation Policy
Loss
$68
Preferred solution
Full refund
Tags
  • Refund Not Received

Rosewe - RR1908180749174381

1.0
Details
Can I cancel the other because it’s taking to long usually when I other it from other stores it’s taken few days I’m sorry I need to cancel it I still don’t have it and I need it ok thanks
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Review
#1632886 Review #1632886 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Rosewe - Refund Never received

1.3
Details
I ordered 2 dresses that did not fit.. I sent them back per their instructions to NEVER received my refund! I tracked the return.. contact them 3-4 times & received NO response from this unworthy company or NO $$$ refund!
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Review
#1628454 Review #1628454 is a subjective opinion of poster.
Cons
  • Return process lack of refund
  • No actual contact number
Reason of review
Horrific customer service response
Loss
$7500
Preferred solution
Full refund
Tags
  • Refund Not Received

Rosewe - Please cancel my order I made a mistake

1.0
Details
Hi sorry I have make a mistake by ordering 5 dresses please cancel it now, until next time will order later thank you.RR1908140224456288.i made a mistake by ordering
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Review
#1622257 Review #1622257 is a subjective opinion of poster.
Cons
  • Refund has not been credited to my credit card
Reason of review
I have make a mistake by ordering 5 dresses
Preferred solution
Full refund

Rosewe in Far Rockaway, New York - Confused

1.0
Details
I purchased a dress and when I received it, I did not like it. I put in for a request for refund but now after submitting my request, I have to wait. All your company needs to do is supply the return address so customer can get item ready to be shipped. With all this craziness going I doubt I'd shop at Rosewe in the future.
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Review
#1614736 Review #1614736 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Contact Rosewe Customer Service

Mailing Address:
Rosewe
Room2028, #15-3 Building, 999 Ningqiao Road
Pudong, Shanghai 201206
China
All Rosewe Contacts

Latest Question

Rosewe Questions
1.0
Details
They have a fake Bklyn phone number that is a window company. I paid w Amex AND they put it through PayPal ??? I DO NOT HAVE A PAYPAL ACCT. SCAM SCAM to return to China 25.00 so don’t buy from them . The large is a size too small. Bad company stay away .
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1 comment
Anonymous
#1742948

this is good to know that it is a return to China! way too complicated and expensive to return. thank you for this very informative review!

Review
#1614086 Review #1614086 is a subjective opinion of poster.
Cons
  • Very poor service
  • Return policy
  • Takes too long for delivery
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
Tags
  • Scam Advertisers
  • Rosewe scam refund