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Rosewe - Items received NOT NEW but clearly USED and DAMAGED

1.0
Details
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Rosewe - Items received NOT NEW but clearly USED and DAMAGED
Ordered several dresses and a blouse. Upon receipt, all dresses and blouse were NOT NEW but clearly USED and DAMAGED. None of the items had tags or labels as new clothes are expected to have. All items stuffed into very small bags (poor packaging) which explains why they were all wrinkled. Three months has passed and It has been virtually impossible to contact this company to get a so called “Ticket” to return items. Now I’m stuck with badly damaged and poorly sewn items that I would never wear. I’m out over $400.00.
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Review
#1655829 Review #1655829 is a subjective opinion of poster.
Cons
  • Damaged defective used not new items impossible to get ticket
Reason of review
Damaged or defective
Loss
$475
Preferred solution
Full refund
Tags
  • poor appearance
  • Worst Product
  • Cheap Material
  • Poorly C s

Rosewe - Product unsatisfactory

Rosewe - Product unsatisfactory
I have purchased 3 blouses all of which are totally unsatisfactory and I wish to return and get a full refund. I only received the products 3 days ago. I have emailed the company all of the relevant details
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Review
#1642071 Review #1642071 is a subjective opinion of poster.
Cons
  • Non existent customer service
Reason of review
Poor customer service
Loss
$142
Preferred solution
Full refund

Rosewe - Not happy

Rosewe - Not happy
Rosewe - Not happy
Rosewe - Not happy
Ordered a jumpsuit and when it arrived it was badly made and was nothing like the picture so wanting to return
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Review
#1614343 Review #1614343 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$35
Preferred solution
Full refund
1.9
Details
Rosewe - Artículo incorrecto.
Rosewe - Artículo incorrecto.
Buenas noches se me a hecho muy dificil comunicarme con ustedes solo hablo español pedi tres trajes de baño y solo me enviaron 2 y uno de ellos equivocado y feo para mi gusto . Quiero un rembolso total del envio y diganme donde enviar los que me han mandado tan poco...
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Review
#1609674 Review #1609674 is a subjective opinion of poster.
Pros
  • Tienen variedad de articulos
  • Tienen variedad de articulos muy bonitos
Reason of review
Me enviaron un traje de baño que no fue el que pedí compre 3 recibi solo 2 y el rosa es equivocado y aún falta uno por recibir. Solo el azul está correcto envie fotos de los recibidos
Loss
$80
Preferred solution
Deliver product or service ordered
Tags
  • Me Siento Estafada

Rosewe in Houston, Texas - Waiting for packages

Rosewe - Waiting for packages
Rosewe - Waiting for packages
They have a hold on my packages in https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=61290988247028580688&clienttype=ivother please deliver packages
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Review
#1600158 Review #1600158 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Featured

Rosewe in Littleton, Colorado - Wont Accept Responsibility for Return

1.3
Details
Rosewe - Wont Accept Responsibility for Return
Rosewe - Wont Accept Responsibility for Return
I ordered and received a dress from Rosewe. Once the dress arrived, I noticed that the imprinting on the dress was blurry and faded. I reached out to Rosewe to return the item. Rosewe expects me to pay for return shipping on a faulty item. I have been trying for days to get Rosewe to pay for return shipping. No luck. They have lost a customer. I wont deal with a company that wont accept responsibility for errors on their end.
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Review
#1591050 Review #1591050 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Rosewe in Edgewater, Maryland - Trying to order dress from last year. Please help

Rosewe - Trying to order dress from last year. Please help
Want to order this dress
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Review
#1571677 Review #1571677 is a subjective opinion of poster.
Reason of review
Can't find dress on your site
Preferred solution
Don't know
Rosewe - No response about order placed and paid for
I placed an order the end of May and it's almost the end of June aaannnndd no package. I went online to track package with order number and it tells me wrong order number.
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1 comment
Irene Moore
#1707739
Shopping Expert
As stated on Rosewe Shipping Info page, shipping may take up to 12 business days within the USA. The company support may also need up to 9 business days for order processing.

Once the order is shipped, Rosewe should send an email with the tracking number and the express company website link where you should be able to track the order status.

If you have any questions about Rosewe services, please send them an email to service@rosewe.com. You may also try to reach out to the company support via the live chat on their website.
Review
#1561580 Review #1561580 is a subjective opinion of poster.
Reason of review
Order processing issue
2.4
Details
Rosewe - Issues with return
Rosewe - Issues with return
Rosewe - Issues with return
Rosewe - Issues with return
Rosewe - Issues with return
Rosewe - Issues with return
On may 29/2019 I returned 3 bikinis to be exchange for others items, they received them on Jun 01/2019 but I am waiting for the confirmation and nobody can help me. I attached the proof of the delivered. What I want is the refund or the exchange.
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1 comment
Irene Moore
#1707741
Shopping Expert
According to the Rosewe Return Policy section, exchanges and refunds can take up to 20 days to be completed. Please contact the company support team by email at service@rosewe.com to get more details on the status of your exchange request. Should you have any questions about Rosewe services or products, please look through the Rosewe Questions and Answers tab on the Pissed Consumer website.
Review
#1561353 Review #1561353 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Contact Rosewe Customer Service

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Rosewe
Room2028, #15-3 Building, 999 Ningqiao Road
Pudong, Shanghai 201206
China
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Rosewe in Kansas City, Missouri - Haven’t received my order

Rosewe - Haven’t received my order
I ordered a jumpsuit and I haven’t received it. I have included a picture of my order
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Review
#1519940 Review #1519940 is a subjective opinion of poster.
Reason of review
Order processing issue