Rosewe
Rosewe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1158 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1158 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.50% of users think that Rosewe should improve its Customer Service.
50% of users say that they might use Rosewe in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "AVOID these people at all costs.", "Just like Macy's, when a customer is having difficulty placing an order, the customer should be able to contact Rosewe through a live phone service, and the customer representative should be able to either place the order for the customer, or help the customer step by step in placing the order. I don't understand why you don't have a phone service?", "Don't order from you all", "You can not talk to anyone about the size chart being wrong. I ordered 2 different dresses. 1 for a upcoming grandsons wedding and one for my daughter graduation from Dr Degree.", "Be careful for purchasing items on Rosewe".
Most users ask Rosewe for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Undsubsribe me leave me alone.
Unsubscribe me from your email. I Requested five times Leave me A.
Lone. What's wrong with you people?
Roswe is a SCAM
I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be made from a medium-weight, bright, mustard yellow fabric. It also had pockets and brass accents on the waist ties.
The dress I received looks nothing like the one I ordered and is merely a VERY poorly made knock off. It is SEE THROUGH and made from an entirely different fabric from what was shown, the seams are torn and falling apart, one of the pockets is sewn so small that I can't fit my hand in it, and it is sized as though it was made for a child.
I have tried to contact the website to get a refund for the dress with no response. Their customer service interface is roundabout and never really lets you contact anyone. After looking into it further, I realize this website is something I should never have ordered from to begin with.
They advertise "Free Shipping Worldwide No Minimum Purchase Required" in red in the banner at the top of their site, but I was charged $1.99 for shipping. I didn't mind it at the time, because it wasn't that much money, however part of their poorly-written return policy states "The refund is about 60% of all items price customers return. The rest money is for shipping fee when we sent items." Their entire return policy is written in broken english, but I'm assuming what this means is that IF you were able to return an item, you would only get a partial refund.
This website is lying to customers and stealing from whomever the images of their products actually belong to. They are frauds and their whole scheme is a complete rip off.
- Not as advertised
- Product is garbage
- Poor customer service
Preferred solution: Full refund
Roswe.com
This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which made up the bulk of the order was not part of the package to be shipped out.
It doesn't make any sense if you look at how they have a count down for how long the item is available for and the item was available when I clicked on it but suddenly not available after purchasing it. It's just so weird. Additionally, they never bothered to tell me about it, or bothered to refund my money for it. They were just going to keep it.
Furthermore, after disputing with them via internet--they finally decided to refund me the money but it was the INCORRECT amount. This is a very strange mistake for a retail company to make, especially one that uses computers. Something's not right. Additionally, the "tracking" that they provided me for the shipment is not tracking.
It just links to this sketchy website 17track.com. A close friend has also ordered from this site and they sent her a shirt that had holes cut into it. It was definitely not what the site advertised at all. I don't know if their country (pretty sure they are based out of China) has different standards for internet shopping but if they are allowed to operate in the USA, they should conform to US standards.
Lastly, they have no physical address or "headquarters" and their phone number has a NYC area code.
Please help prevent other people from being scammed by this company. Thank you so much for your time and attention to the matter.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo review until I get a refund of my money.
Refund of my money. Evelin Nieves
7141 Alberta St
Brooksville, Fl.
34604
I don't like ordering clothes online.
It always becomes a problem when you have to return the order and get a refund. I am so frustrated; I will not order anything from this company again.
Please find my order and refund my money back.
- Send the orders on time
- No sheet in or sale list includes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Conway, North CarolinaI can not get the answer I need.. It’s always someone from live agents. And, will not give any numbers to get a hold of the company. The number I Googled is not working.
I ordered 2 dresses to wear for my grandsons wedding and one for my daughter graduation from Dr Degree! The size chart is not correct and all I have been asking is for return for dresses to fit me..
I don't have long to wait!! And, they (live agent'!
User's recommendation: You can not talk to anyone about the size chart being wrong. I ordered 2 different dresses. 1 for a upcoming grandsons wedding and one for my daughter graduation from Dr Degree..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clearwater, MinnesotaTerrible return and refund policy.
Cost me almost $30 to return an UNOPENED package with two dresses that arrived too late to be used for a VERY SPECIAL, once-in-a-lifetime event. Paid for expedited service yet dresses still arrived WELL AFTER promised delivery dates and after the event.
Will never, ever, EVER order or buy from them again. Will also ensure family and friends know what rip-off scammers they are.
User's recommendation: AVOID these people at all costs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerExchange my dressesi for another dress
It Will not let me exchange 7 dresses fiorequal or lower price.I hit submit. Phone did not ring I need Credit For dresses to be returned so icanbuy some more dresses.I need yourHelp!!Ibeen working on exchange return for 3weeks.ineed7 dresses forthrexchangeorcreditsoicanbuysomemoredressesorequalcosts.
Acreditfortheclotheswould be great so lcanshopagainthankyou. Albert Cathey.
- Elegant clothes
- No one to help you
Preferred solution: Even credit so I can shop again
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sumner, IowaHow do I return items
I need to return these items no paperwork with the order they dont fit wrong phone number to coustom service
User's recommendation: Don't order from you all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI didn’t receive my order
So, basically, I didn't receive my order and the date has passed. I want it, if not, I want my money back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tupelo, MississippiPoor customer service
I ordered 5 dresses from Rosewe, all same size but two were extremely too large. I sent the back for an exchange in June 2024 but to this date, I have not received smaller size or a refund of my money
User's recommendation: Don’t waste a dime on Rosewe! Poor customer service! The phone listed for Rosewe doesn’t work
I made a purchase of 4 items and only 1 was delivered and no one is telling me anything
Order Number: RR240616****354208
I made a purchase of 4 items with the above order number. Days later, only one of my products arrived.
I have not received any information with regards to the remaining 3 items. Absolutely nothing.
- I loved the adverts
- Terrible delivery process
Preferred solution: Deliver product or service ordered
User's recommendation: I can't recommend anything yet until I know what happened to my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I accidentally ordered 2 of the same dresses twice
I was able to chat with a customer service representative online and my issue was resolved right away.
I paid for more dresses than I wanted to. I would like to have a refund and cancel 2 of the same dresses.
There are two dresses that say qty 2. I didn't intend on buying two of the same kind of dresses twice.
Preferred solution: Full refund
For my refund on returned merchandise
The dress that I order was too huge for my body and the dress us too long. I tried calling them the number does not work.
The phone does not exist. I want my refund back they told me in an email that I can keep the dress.
The only way you can reach them is by email no by phone call. I put in a dispute claim to my bank.
Bad taste with this company
Sent two items back for smaller size in June for an exchange. To this day I have not heard from Rosewe
User's recommendation: Be careful for purchasing items on Rosewe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooksville, FloridaNo review
I need a refund of my money because I send back 2 demand a body shaper My number 352-587-**** Evelin Nieves
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeartless Thieves
Since Feb 6 I have reached out to live chat and email multiple times to let them know usps has lost my order.
Feb 8-14 was expected delivery date and it is the 16th.
I stated I leave out of the country for a wedding multiple times. So now I will not have my dress before I leave on Tuesday the 20th.
They use customer service reps from abroad and there is no phone number to speak to an American.
If you will use people from abroad please provide them with training for customer service skill.
I have never been so disappointed as this and hurt that no one cares and I'm being a broken record.
All you care about is that on your end it shows as being shipped but good customer service is understanding your customers needs and taking their stuff seriously. You failed to do that.
I demand my money back and reshipment of my order!
- Dont receive what you paid for
Preferred solution: Deliver product or service ordered
User's recommendation: You need 2 weeks for delivery even if it's expired and be prepared to not get your item
About
Rosewe is an online shop for women. The shop offers dresses, outerwear, tops, bottoms and jewelry. Rosewe provides search by trends which includes swimwear, sexy lingerie, cosplay costumes, and many more. There is a separate section for sales on the site. Rosewe offers free shipping all over the world without minimum purchase. The store offers order tracking service. There are discounts available for customers who sign in with Facebook. Rosewe uses such payment methods as PayPal, Western Union and wire transfer.
Rosewe is ranked 1452 out of 5603 in Footwear and Clothing category
USA, Europe
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I was going to order something, thanks for the info . I will not be ordering
Thank you for the information. I was about place an order for over $1000 US dollars. Sure, I won't now.
Reminds me of Wish!! I ordered 2dressed in 3x,they were small.
I'm like .I wear 3x! The only good thing was the free shirt.!
Thank you!!! You saved me from embarrassed . I was about to purchase 2 dresses.
I ordered from this company as in August still have not recurred anything for the amount of 135.11
I have ordered many items. The most problem is it may be too long. I'm 5'1 so I take it to the taylor.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click this link.... https://rosewe.pissedconsumer.com/review.html
When you purchase something new, you shouldn't have to refurbish it
I would like to cancel all of my information on your website. I cannot contact anyone.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click here.... https://rosewe.pissedconsumer.com/review.html