Rosewe
Rosewe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1168 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1168 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.50% of users think that Rosewe should improve its Customer Service.
50% of users say that they might use Rosewe in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "This is not a good company to order from they tell you one thing but then you get something totally different when you track package", "The website have beautifully made dress.purchasing one from Rosewe is like playing a game of Chance.Don't Do it!", "Give it a try. Items are sized correctly and look great.", "Refund my money", "Have a phone number that works. An email that works!".
Most users ask Rosewe for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rosewe Reviews
"I have order a lot ,great price and a lot of things you can not find any place ....very nice good fit"
Extremely happy with my purchase , excellent quality! A lot of commitments received I absolutely loves it. It fits me perfectly. The material is wonderful....
"One of my items has been sent and the other was refunded back"
Can you help me find out about my purchase of two dresses? I received an email saying one item was shipped and the other was returned. Can someone please help?
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Verified Reviewer |
Thomasville, North Carolina
Business with disconnected service bad business
Not good Im missing a dress in my order and not being to talk with someone is *** me off I need to know where is both items I ordered or why only one of them is being shipped?
Antioch, California
Roswe is a SCAM
I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be made from a medium-weight, bright, mustard yellow fabric. It also had pockets and brass accents on the waist ties.
The dress I received looks nothing like the one I ordered and is merely a VERY poorly made knock off. It is SEE THROUGH and made from an entirely different fabric from what was shown, the seams are torn and falling apart, one of the pockets is sewn so small that I can't fit my hand in it, and it is sized as though it was made for a child.
I have tried to contact the website to get a refund for the dress with no response. Their customer service interface is roundabout and never really lets you contact anyone. After looking into it further, I realize this website is something I should never have ordered from to begin with.
They advertise "Free Shipping Worldwide No Minimum Purchase Required" in red in the banner at the top of their site, but I was charged $1.99 for shipping. I didn't mind it at the time, because it wasn't that much money, however part of their poorly-written return policy states "The refund is about 60% of all items price customers return. The rest money is for shipping fee when we sent items." Their entire return policy is written in broken english, but I'm assuming what this means is that IF you were able to return an item, you would only get a partial refund.
This website is lying to customers and stealing from whomever the images of their products actually belong to. They are frauds and their whole scheme is a complete rip off.
- Not as advertised
- Poor customer service
- Are crooks and liars
Preferred solution: Full refund
Roswe.com
This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which made up the bulk of the order was not part of the package to be shipped out.
It doesn't make any sense if you look at how they have a count down for how long the item is available for and the item was available when I clicked on it but suddenly not available after purchasing it. It's just so weird. Additionally, they never bothered to tell me about it, or bothered to refund my money for it. They were just going to keep it.
Furthermore, after disputing with them via internet--they finally decided to refund me the money but it was the INCORRECT amount. This is a very strange mistake for a retail company to make, especially one that uses computers. Something's not right. Additionally, the "tracking" that they provided me for the shipment is not tracking.
It just links to this sketchy website 17track.com. A close friend has also ordered from this site and they sent her a shirt that had holes cut into it. It was definitely not what the site advertised at all. I don't know if their country (pretty sure they are based out of China) has different standards for internet shopping but if they are allowed to operate in the USA, they should conform to US standards.
Lastly, they have no physical address or "headquarters" and their phone number has a NYC area code.
Please help prevent other people from being scammed by this company. Thank you so much for your time and attention to the matter.
Preferred solution: Full refund
poor quality. they ship what they want not what you order.
they make it impossible to return items. they charge for items you ordered but did not received.
NO CUSTOMER SERVICE! stay away!
Replying to
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No review until I get a refund of my money.
Refund of my money. Evelin Nieves
7141 Alberta St
Brooksville, Fl.
34604
I don't like ordering clothes online.
It always becomes a problem when you have to return the order and get a refund. I am so frustrated; I will not order anything from this company again.
Please find my order and refund my money back.
- Send the orders on time
- No sheet in or sale list includes
Preferred solution: Full refund
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Verified Reviewer
I need a full refund $21
I ordered 3 tops from Rosewe; two got delivered. I contacted them after two weeks to find out what was going on with my third order.
That's when I was told they cancelled the order because the top wasn't properly sewn, so I had in-store credit. They had BOGO going on; I ordered a dress for $39.99.
Since my in-store credit is $21, my balance was to be $18.99, but they wanted me to pay $39.99. What about my in-store credit?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Opa Locka, Florida
Didn’t receive my order
I suppose to received my order between December 31 to January 3
Still nothing yet
I want to know what happened
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Verified Reviewer
Poor customer service
I have an outstanding credit of $21 for more than nine months. I need a full refund now.
I have been a customer of Rosewe for four years. This is the first time I am having a store credit issue.
I'm tired of going back and forth. I need my refund now.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I returned dresses and no money yet.I'm working really hard to get money........
We received the dresses, but I have never received my money. Do we think this is a good thing to do?
Thank you. Have a nice day.
Preferred solution: Full refund
Stockbridge, Georgia
Checking on on order that was supposed to to be delivered yesterday
I recieved a delivery date of 01/07/2025 and I still havent received my package and when I tried checking on it today the notice stated it was at a facility in New Jersey
User's recommendation: This is not a good company to order from they tell you one thing but then you get something totally different when you track package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, England
About an order I want to make
Why can't you get UK phone number for customers in UK to call. The call rate for UK to America will make the price of my buying higher.
This is not fair in these times of serious economy.
Your fashions are nice but with this phone calling barrier, you will be loosing customers.
I have an item in my cart.
I have put in the code but it's telling me it's wrong. I need someone to help me sort this so I can pay.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don’t have any
I returned your merchandise, as stated, on time, and I have not received any response from you regarding my refund.
Preferred solution: Full refund
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Verified Reviewer
I made an order on Nov. 21th and it haven't arriive
I paid for one order and it arrived on Nov. 10.
I ordered another item on Nov. 21.
As of Dec. 6, I haven't received this order.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Conway, North Carolina
I can not get the answer I need.. It’s always someone from live agents. And, will not give any numbers to get a hold of the company. The number I Googled is not working.
I ordered 2 dresses to wear for my grandsons wedding and one for my daughter graduation from Dr Degree! The size chart is not correct and all I have been asking is for return for dresses to fit me..
I don't have long to wait!! And, they (live agent'!
User's recommendation: You can not talk to anyone about the size chart being wrong. I ordered 2 different dresses. 1 for a upcoming grandsons wedding and one for my daughter graduation from Dr Degree..
Cleveland, Ohio
The phone number is not working
i felt bad for not reaching somebody and the phone number is not working.i wanted to know if the company is a good company or is it a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need help to apply store credit
I ordered two dresses under a 'buy one, get one free' deal for $39.98. Since one is free, I have to pay only for one which is $39.98.
I have a store credit of $21.
After applying it, the balance will be $18.98. Can you please apply it for me?
Preferred solution: Full refund
Allen Park, Michigan
Where is my dress???
I purchased my dress on the 11th. I have not got my dress.
That was what I wanted to wear to a Christmas Party. Now I'm trying to get my refund!!!
I'm such a pissed off customer!!!
User's recommendation: The website have beautifully made dress...purchasing one from Rosewe is like playing a game of Chance...Don't Do it!!!
About
Rosewe is an online shop for women. The shop offers dresses, outerwear, tops, bottoms and jewelry. Rosewe provides search by trends which includes swimwear, sexy lingerie, cosplay costumes, and many more. There is a separate section for sales on the site. Rosewe offers free shipping all over the world without minimum purchase. The store offers order tracking service. There are discounts available for customers who sign in with Facebook. Rosewe uses such payment methods as PayPal, Western Union and wire transfer.
Rosewe is ranked 1504 out of 5774 in Footwear and Clothing category
USA, Europe
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I was going to order something, thanks for the info . I will not be ordering
Thank you for the information. I was about place an order for over $1000 US dollars. Sure, I won't now.
Reminds me of Wish!! I ordered 2dressed in 3x,they were small.
I'm like .I wear 3x! The only good thing was the free shirt.!
Thank you!!! You saved me from embarrassed . I was about to purchase 2 dresses.
I ordered from this company as in August still have not recurred anything for the amount of 135.11
I have ordered many items. The most problem is it may be too long. I'm 5'1 so I take it to the taylor.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click this link.... https://rosewe.pissedconsumer.com/review.html
When you purchase something new, you shouldn't have to refurbish it
I would like to cancel all of my information on your website. I cannot contact anyone.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click here.... https://rosewe.pissedconsumer.com/review.html