Rosewe
Rosewe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1154 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1154 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.50% of users think that Rosewe should improve its Customer Service.
50% of users say that they might use Rosewe in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t waste a dime on Rosewe! Poor customer service! The phone listed for Rosewe doesn’t work", "Because careful", "Unfair contact after purchase. Do not make a purchase.", "I think the same way you’re constantly sent sales same way to respond", "Do not buy from this company".
Most users ask Rosewe for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
I need a return label for...
I need a return label for order#RR240826****014354. I inadvertently mixed up my email addresses and now I can't get any anything done.
Roswe is a SCAM
I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be made from a medium-weight, bright, mustard yellow fabric. It also had pockets and brass accents on the waist ties.
The dress I received looks nothing like the one I ordered and is merely a VERY poorly made knock off. It is SEE THROUGH and made from an entirely different fabric from what was shown, the seams are torn and falling apart, one of the pockets is sewn so small that I can't fit my hand in it, and it is sized as though it was made for a child.
I have tried to contact the website to get a refund for the dress with no response. Their customer service interface is roundabout and never really lets you contact anyone. After looking into it further, I realize this website is something I should never have ordered from to begin with.
They advertise "Free Shipping Worldwide No Minimum Purchase Required" in red in the banner at the top of their site, but I was charged $1.99 for shipping. I didn't mind it at the time, because it wasn't that much money, however part of their poorly-written return policy states "The refund is about 60% of all items price customers return. The rest money is for shipping fee when we sent items." Their entire return policy is written in broken english, but I'm assuming what this means is that IF you were able to return an item, you would only get a partial refund.
This website is lying to customers and stealing from whomever the images of their products actually belong to. They are frauds and their whole scheme is a complete rip off.
- Are crooks and liars
- Product is garbage
- Poor customer service
Preferred solution: Full refund
Roswe.com
This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which made up the bulk of the order was not part of the package to be shipped out.
It doesn't make any sense if you look at how they have a count down for how long the item is available for and the item was available when I clicked on it but suddenly not available after purchasing it. It's just so weird. Additionally, they never bothered to tell me about it, or bothered to refund my money for it. They were just going to keep it.
Furthermore, after disputing with them via internet--they finally decided to refund me the money but it was the INCORRECT amount. This is a very strange mistake for a retail company to make, especially one that uses computers. Something's not right. Additionally, the "tracking" that they provided me for the shipment is not tracking.
It just links to this sketchy website 17track.com. A close friend has also ordered from this site and they sent her a shirt that had holes cut into it. It was definitely not what the site advertised at all. I don't know if their country (pretty sure they are based out of China) has different standards for internet shopping but if they are allowed to operate in the USA, they should conform to US standards.
Lastly, they have no physical address or "headquarters" and their phone number has a NYC area code.
Please help prevent other people from being scammed by this company. Thank you so much for your time and attention to the matter.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerExchange my dressesi for another dress
It Will not let me exchange 7 dresses fiorequal or lower price.I hit submit. Phone did not ring I need Credit For dresses to be returned so icanbuy some more dresses.I need yourHelp!!Ibeen working on exchange return for 3weeks.ineed7 dresses forthrexchangeorcreditsoicanbuysomemoredressesorequalcosts.
Acreditfortheclotheswould be great so lcanshopagainthankyou. Albert Cathey.
- Elegant clothes
- No one to help you
Preferred solution: Even credit so I can shop again
User's recommendation: Good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI didn’t receive my order
So, basically, I didn't receive my order and the date has passed. I want it, if not, I want my money back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tupelo, MississippiPoor customer service
I ordered 5 dresses from Rosewe, all same size but two were extremely too large. I sent the back for an exchange in June 2024 but to this date, I have not received smaller size or a refund of my money
User's recommendation: Don’t waste a dime on Rosewe! Poor customer service! The phone listed for Rosewe doesn’t work
I made a purchase of 4 items and only 1 was delivered and no one is telling me anything
Order Number: RR240616****354208
I made a purchase of 4 items with the above order number. Days later, only one of my products arrived.
I have not received any information with regards to the remaining 3 items. Absolutely nothing.
- I loved the adverts
- Terrible delivery process
Preferred solution: Deliver product or service ordered
User's recommendation: I can't recommend anything yet until I know what happened to my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I accidentally ordered 2 of the same dresses twice
I was able to chat with a customer service representative online and my issue was resolved right away.
I paid for more dresses than I wanted to. I would like to have a refund and cancel 2 of the same dresses.
There are two dresses that say qty 2. I didn't intend on buying two of the same kind of dresses twice.
Preferred solution: Full refund
For my refund on returned merchandise
The dress that I order was too huge for my body and the dress us too long. I tried calling them the number does not work.
The phone does not exist. I want my refund back they told me in an email that I can keep the dress.
The only way you can reach them is by email no by phone call. I put in a dispute claim to my bank.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeartless Thieves
Since Feb 6 I have reached out to live chat and email multiple times to let them know usps has lost my order.
Feb 8-14 was expected delivery date and it is the 16th.
I stated I leave out of the country for a wedding multiple times. So now I will not have my dress before I leave on Tuesday the 20th.
They use customer service reps from abroad and there is no phone number to speak to an American.
If you will use people from abroad please provide them with training for customer service skill.
I have never been so disappointed as this and hurt that no one cares and I'm being a broken record.
All you care about is that on your end it shows as being shipped but good customer service is understanding your customers needs and taking their stuff seriously. You failed to do that.
I demand my money back and reshipment of my order!
- Dont receive what you paid for
Preferred solution: Deliver product or service ordered
User's recommendation: You need 2 weeks for delivery even if it's expired and be prepared to not get your item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturned 2 dresses for smaller sizes, never heard back from Rosewe nor received The dresses
I ordered 5 dresses from Rosewe and sent them back because they were all supposed to be the same size, but 2 of the dresses were too large. I sent them back for an exchange and never heard back from them.
They were returned for a smaller size on June 6, 2024.
To this date, I have not heard one word from them. I want them to send a smaller size or refund my money!
- I have not received my product
Preferred solution: I want smaller size for dresses or full refund!
User's recommendation: Because careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to return items
I purchased a dress and a shirt; they need to be returned. I am unable to complete the return process.
The webpage is not user-friendly. I am unable to reach customer support.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waco, TexasHow to use my store credit
I have chosen two dresses to order, but when I go to check out, it doesn't give me the option to use my store credit. How do I call to speak with someone?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Laurel, New JerseyDiscount code doesn’t work
It place 4 items in my cart. The discount was buy 2 get 3rd 50% off. It denied the discount and said I had to add 2 more items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haverfordwest, PembrokeshireRefund
I returned a dress, last week but the card i paid on has changed due to someone axing my account, so need to give new number on card to get my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Return and refund
Company fixed the issue and I have been provided with apology. I contacted PayPal and they sent a link to reach Rosewe
I returned 4 items a week ago. I have not received a response or refund.
Please advise as I need my refund because none of the items fit. Not being able to contact a representative is not good for any business. I am sitting in wait, hoping to hear from someone.
I spent $161 and that's a lot of money to not get a response. I am disappointed and nervous about my money being refunded.
- Uncertainty
- Non existent customer service
- Risky
Preferred solution: Full refund
User's recommendation: Someone needs to be reachable
About
Rosewe is an online shop for women. The shop offers dresses, outerwear, tops, bottoms and jewelry. Rosewe provides search by trends which includes swimwear, sexy lingerie, cosplay costumes, and many more. There is a separate section for sales on the site. Rosewe offers free shipping all over the world without minimum purchase. The store offers order tracking service. There are discounts available for customers who sign in with Facebook. Rosewe uses such payment methods as PayPal, Western Union and wire transfer.
Rosewe is ranked 1445 out of 5391 in Footwear and Clothing category
USA, Europe
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I was going to order something, thanks for the info . I will not be ordering
Thank you for the information. I was about place an order for over $1000 US dollars. Sure, I won't now.
Reminds me of Wish!! I ordered 2dressed in 3x,they were small.
I'm like .I wear 3x! The only good thing was the free shirt.!
Thank you!!! You saved me from embarrassed . I was about to purchase 2 dresses.
I ordered from this company as in August still have not recurred anything for the amount of 135.11
I have ordered many items. The most problem is it may be too long. I'm 5'1 so I take it to the taylor.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click this link.... https://rosewe.pissedconsumer.com/review.html
When you purchase something new, you shouldn't have to refurbish it
I would like to cancel all of my information on your website. I cannot contact anyone.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click here.... https://rosewe.pissedconsumer.com/review.html