Rosewe
440K
CLAIMED LOSSES
2.4K
TOTAL REVIEWS
330K
PAGE VIEWS
13
ISSUES RESOLVED
Rosewe Net Promoter Score (NPS)
-78
low
NPS
-100
100
- 9% Promoters
- 4% Passives
- 87% Detractors
Rosewe's estimated NPS of -78 considered to be low. 9% of users would likely recommend Rosewe to a friend or colleague.
Customer Satisfaction
Rosewe Reviews
Devin Snr
Chicago, Illinois
Hello, I am trying to get a return label email to me RR230823****494603
Just need a return label please, to return these 2 items because its something else that I want to purchase. These items came to late.
Anonymous
Antioch, California
Roswe is a SCAM
I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be made from a medium-weight, bright, mustard yellow fabric. It also had pockets and brass accents on the waist ties. The dress I received looks nothing like the one I ordered and is merely a VERY poorly made knock off. It is SEE THROUGH and made from an entirely different fabric from what was shown, the seams are torn and falling apart, one of the pockets is sewn so small that I can't fit my hand in it, and it is sized as though it was made for a child. I have tried to contact the website to get a refund for the dress with no response. Their customer service interface is roundabout and never really lets you contact anyone. After looking into it further, I realize this website is something I should never have ordered from to begin with. They advertise "Free Shipping Worldwide No Minimum Purchase Required" in red in the banner at the top of their site, but I was charged $1.99 for shipping. I didn't mind it at the time, because it wasn't that much money, however part of their poorly-written return policy states "The refund is about 60% of all items price customers return. The rest money is for shipping fee when we sent items." Their entire return policy is written in broken english, but I'm assuming what this means is that IF you were able to return an item, you would only get a partial refund. This website is lying to customers and stealing from whomever the images of their products actually belong to. They are frauds and their whole scheme is a complete rip off.
Loss:
$24
Cons:
- Poor customer service
- Not as advertised
- Cannot get refund
Reason of review:
Poor customer service, Bad quality, Damaged and Defective, Not as Described
Preferred solution: Full refund
64 comments
Anonymous
Roswe.com
This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which made up the bulk of the order was not part of the package to be shipped out. It doesn't make any sense if you look at how they have a count down for how long the item is available for and the item was available when I clicked on it but suddenly not available after purchasing it. It's just so weird. Additionally, they never bothered to tell me about it, or bothered to refund my money for it. They were just going to keep it. Furthermore, after disputing with them via internet--they finally decided to refund me the money but it was the INCORRECT amount. This is a very strange mistake for a retail company to make, especially one that uses computers. Something's not right. Additionally, the "tracking" that they provided me for the shipment is not tracking. It just links to this sketchy website 17track.com. A close friend has also ordered from this site and they sent her a shirt that had holes cut into it. It was definitely not what the site advertised at all. I don't know if their country (pretty sure they are based out of China) has different standards for internet shopping but if they are allowed to operate in the USA, they should conform to US standards. Lastly, they have no physical address or "headquarters" and their phone number has a NYC area code. Please help prevent other people from being scammed by this company. Thank you so much for your time and attention to the matter.
Loss:
$93
Reason of review:
Problems with payment
Preferred solution: Full refund
88 comments
Gianfranco o Hur
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to return
My order does no show on my account show a 2019 order only if I use the order number it say is wrong number and have a double order
Pros:
- Easy to buy
Cons:
- Hard to get in touch with someone
- Very poor service
Preferred solution: Full refund
Anonymous
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hammond, Louisiana
I was going to order something, thanks for the info . I will not be ordering
Thank you for the information. I was about place an order for over $1000 US dollars. Sure, I won't now.
Reminds me of Wish!! I ordered 2dressed in 3x,they were small.
I'm like .I wear 3x! The only good thing was the free shirt.!
Thank you!!! You saved me from embarrassed . I was about to purchase 2 dresses.
I ordered from this company as in August still have not recurred anything for the amount of 135.11
I have ordered many items. The most problem is it may be too long. I'm 5'1 so I take it to the taylor.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click this link.... https://rosewe.pissedconsumer.com/review.html
When you purchase something new, you shouldn't have to refurbish it
I would like to cancel all of my information on your website. I cannot contact anyone.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click here.... https://rosewe.pissedconsumer.com/review.html