Rosewe
Rosewe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1133 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rosewe has 1.5 star rating based on 1133 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Rosewe to a friend or colleague.
- Rating Distribution
Pros: Very disatisfied, Cheap, I want the dress that was ordered.
Cons: Poor customer service, Customer service, Customer service is very poor.60% of users think that Rosewe should improve its Customer Service.
60% of users say that they might use Rosewe in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Buy somewhere else", "Hope it doesn’t happen to other customers", "DONT ORDER", "You need 2 weeks for delivery even if it's expired and be prepared to not get your item", "I cannot recommend this company basically because I did not get what I ordered. It might’ve been a different case that I’ve been holding the materials or tried on the garments… But I spent $100 and have nothing to write a review about other than I’ve paid for things that I don’t have. That is bad business and very disheartening.".
Most users ask Rosewe for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Waited almost a month for my order when I received it still missing a dress
User's recommendation: Order it 3 months in advance
Roswe is a SCAM
I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be made from a medium-weight, bright, mustard yellow fabric. It also had pockets and brass accents on the waist ties.
The dress I received looks nothing like the one I ordered and is merely a VERY poorly made knock off. It is SEE THROUGH and made from an entirely different fabric from what was shown, the seams are torn and falling apart, one of the pockets is sewn so small that I can't fit my hand in it, and it is sized as though it was made for a child.
I have tried to contact the website to get a refund for the dress with no response. Their customer service interface is roundabout and never really lets you contact anyone. After looking into it further, I realize this website is something I should never have ordered from to begin with.
They advertise "Free Shipping Worldwide No Minimum Purchase Required" in red in the banner at the top of their site, but I was charged $1.99 for shipping. I didn't mind it at the time, because it wasn't that much money, however part of their poorly-written return policy states "The refund is about 60% of all items price customers return. The rest money is for shipping fee when we sent items." Their entire return policy is written in broken english, but I'm assuming what this means is that IF you were able to return an item, you would only get a partial refund.
This website is lying to customers and stealing from whomever the images of their products actually belong to. They are frauds and their whole scheme is a complete rip off.
- Product is garbage
- Cannot get refund
- Not as advertised
Preferred solution: Full refund
Roswe.com
This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which made up the bulk of the order was not part of the package to be shipped out.
It doesn't make any sense if you look at how they have a count down for how long the item is available for and the item was available when I clicked on it but suddenly not available after purchasing it. It's just so weird. Additionally, they never bothered to tell me about it, or bothered to refund my money for it. They were just going to keep it.
Furthermore, after disputing with them via internet--they finally decided to refund me the money but it was the INCORRECT amount. This is a very strange mistake for a retail company to make, especially one that uses computers. Something's not right. Additionally, the "tracking" that they provided me for the shipment is not tracking.
It just links to this sketchy website 17track.com. A close friend has also ordered from this site and they sent her a shirt that had holes cut into it. It was definitely not what the site advertised at all. I don't know if their country (pretty sure they are based out of China) has different standards for internet shopping but if they are allowed to operate in the USA, they should conform to US standards.
Lastly, they have no physical address or "headquarters" and their phone number has a NYC area code.
Please help prevent other people from being scammed by this company. Thank you so much for your time and attention to the matter.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeartless Thieves
Since Feb 6 I have reached out to live chat and email multiple times to let them know usps has lost my order.
Feb 8-14 was expected delivery date and it is the 16th.
I stated I leave out of the country for a wedding multiple times. So now I will not have my dress before I leave on Tuesday the 20th.
They use customer service reps from abroad and there is no phone number to speak to an American.
If you will use people from abroad please provide them with training for customer service skill.
I have never been so disappointed as this and hurt that no one cares and I'm being a broken record.
All you care about is that on your end it shows as being shipped but good customer service is understanding your customers needs and taking their stuff seriously. You failed to do that.
I demand my money back and reshipment of my order!
- Dont receive what you paid for
Preferred solution: Deliver product or service ordered
User's recommendation: You need 2 weeks for delivery even if it's expired and be prepared to not get your item
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I have not received my order. It has been 18 days since I placed it.
Company fixed the issue and I have been provided with apology.
- Pretty clothes
- Bad customer service with status on orders placed
Preferred solution: Deliver product or service ordered
User's recommendation: I cannot recommend this company basically because I did not get what I ordered. It might’ve been a different case that I’ve been holding the materials or tried on the garments… But I spent $100 and have nothing to write a review about other than I’ve paid for things that I don’t have. That is bad business and very disheartening.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong dress
Preferred solution: The right dress
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Paramount, CaliforniaI order a nice light blue dress for my daughters wedding. It arrived today and it’s more on a purple side.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI returned a dress almost 2 mths ago and want my money refund to my address thank you
Preferred solution: Full refund
User's recommendation: Hope it doesn’t happen to other customers
Missing Item
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frederick, MarylandI wasn't given the option to use 3 for 2 option when odering
I tried to use the 3 for 2 option and it never came up when i purchaded during black friday nor my points. I would like to have them honored or remove the long black dress please.
Order number is
{{Redacted}}
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely poor customer service, defective product
- Cheap clothing
- No refund for defective item
- Poor customer service
- Many items not received
Preferred solution: Full refund
User's recommendation: Buy somewhere else
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOrdered and paid for item I need in two days. No way to contact. Links send you in circles. The website should not be able to sell in the United States ripping off their citizens.
- Great looking fake webpage
- Rip off customers
Preferred solution: Deliver product or service ordered
User's recommendation: Don't waste time visiting this website. You will not receive your product, but the will take your money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received my order
- Talk a good talk
- Bad customer service with status on orders placed
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerJust *** cancel that confirmation we sent to my email, we decided to order for me now do we know my sizes now .
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaAbout my order
User's recommendation: Excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dumfries, VirginiaMy refund
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I was going to order something, thanks for the info . I will not be ordering
Thank you for the information. I was about place an order for over $1000 US dollars. Sure, I won't now.
Reminds me of Wish!! I ordered 2dressed in 3x,they were small.
I'm like .I wear 3x! The only good thing was the free shirt.!
Thank you!!! You saved me from embarrassed . I was about to purchase 2 dresses.
I ordered from this company as in August still have not recurred anything for the amount of 135.11
I have ordered many items. The most problem is it may be too long. I'm 5'1 so I take it to the taylor.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click this link.... https://rosewe.pissedconsumer.com/review.html
When you purchase something new, you shouldn't have to refurbish it
I would like to cancel all of my information on your website. I cannot contact anyone.
Just because you have a small, torn edge or a faded fabric on your sports shoes, doesn’t mean you should discard it right away. Awaken your artistic side and get creative with your old shoes.
Repair and refurbish them using waterproof paints, appliques, etc. to create a refreshingly new pair of shoes. If shoes are too worn out, you can turn them into planters.
Click here.... https://rosewe.pissedconsumer.com/review.html