South Hero, Vermont
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
0 comments

I ordered sever items from this company. I ordered most in different sizes since reviews stated they ran small.

Tried to return all items when I noticed there was absolutely NO difference in their sizes. They discouraged returns, had me send pictures to prove there was no difference in the multiple sizes. They stated it would cost too much to return items, would I keep them and accept a 15% of my refund. Several emails later I agreed to a 65% refund after I returned the items.

This all happened in July and I still haven't received my refund. They now claim I need to send tracking number, which I don't have. I do have my mailing receipt. My order was well over $120 and now I get to add an additional $33 in shipping fees.

This company is a rip off! DO NOT BUY FROM THEM!

Product or Service Mentioned: Rosewe Clothing.

Reason of review: poor customer service, bad quality and lied about return policy.

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