Ordered 3 swim suits for 3 of us.All the same style.
Sizes M, L, XL. Their size chart says size M is 72-76cm for bust. The size M they sent me is 92cm in the bust. Its too big for the girl who ordered XL!!!
They sent grossly misrepresented items!!!
I also bought these suits going by their website saying it will ship in 1-3 working days and paid extra for 3-4 day shipping. 2 weeks later they still had not shipped, I tried to cancel but got a bogus answer that didn't relate to my question. I finally got them after 3 weeks.
Horrible quality and HUGE. I opened a ticket on their site on April 4th about all of this and they have given me the runaround for 39 days now saying too late to cancel since its over 30 days. They have ignored my comments about their return policy which is if they mess up on sizing it is their fault. I have sent many photos to them visually showing measurements.
For every email I sent them/ they send back a bogus 1 sentence answer to delay this whole process.
They offered to give me $14 refund on the $84.32 I spent!!!
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Value for money|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Processing time
- Very poor service
- Bad customer service
- Deducted handling fee from refund
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