Oakland, California
Not resolved
1.5
Details
2 comments

UNBELIEVABLE WHAT CAME IN THE MAIL: this faux fur jacket looked so nice online and looked like a joke costume for a child once it arrived, totally plastic & mailing label said "100% cotton" ?????

it is the worst. i am now waiting for response from customer support.

they list no return information on website for shipment & i didn't realize i was ordering FROM CHINA!!!!!!!!!!!!! what a nightmare. if they don't respond with refund i will seek legal action against them. all of these complaints are unacceptable.

the website is misleading, deeptive & they are essentially stealing from us.

none of the images are actually the product they send? sweatshops at their finest!!!

Product or Service Mentioned: Rosewe Jacket.

Reason of review: Bad quality.

Monetary Loss: $35.

Preferred solution: Full refund.

Rosewe Cons: Product that was shipped was not product online, Difficult to contact, Misleading website, No return shipment address info.

  • Rosewe Bad Customer Service
  • misleading poor quality
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Anonymous
#1497144

Unfortunately, this is one of many companies from China (I think they are the same company using different names) that have been selling shoddy merchandise, little or no customer service and long wait times if you do eventually receive their items.Despite the tremendous amounts of complaints, people still continue to order without checking reviews prior to ordering since the prices are so low, everyone wants a bargain.It is better to support your local community stores.Hope you find restitution with them.

Anonymous
#1241615

Several emails in broken English back & forth. They tried to convince me it was a good product & too expensive for me to ship back to China.

They said i should regift to family or friend.

When i told them I wanted refund, they suggested credit for another purchase, which i denied. Then offered 20% refund which has neither been mailed or refunded to original payment method.

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