Oakland, California
1 comment
Not resolved

UNBELIEVABLE WHAT CAME IN THE MAIL: this faux fur jacket looked so nice online and looked like a joke costume for a child once it arrived, totally plastic & mailing label said "100% cotton" ?????

it is the worst.i am now waiting for response from customer support.

they list no return information on website for shipment & i didn't realize i was ordering FROM CHINA!!!!!!!!!!!!! what a nightmare. if they don't respond with refund i will seek legal action against them. all of these complaints are unacceptable.

the website is misleading, deeptive & they are essentially stealing from us.

none of the images are actually the product they send?sweatshops at their finest!!!

I didn't like: Product that was shipped was not product online, Difficult to contact, Misleading website, No return shipment address info.

Review #938553 is a subjective opinion of a user.

1.5
Customer service
Diversity of Products or Services
Delivery Service
Value for money
Location
Website
Product or Service Quality
Price Affordability
Advertised vs Delivered
Staff
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Rosewe Jacket
Reason of Review / Monetary Loss Bad quality / $35
Preferred solution Full refund

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Anonymous
#1241615

Several emails in broken English back & forth.They tried to convince me it was a good product & too expensive for me to ship back to China.

They said i should regift to family or friend.

When i told them I wanted refund, they suggested credit for another purchase, which i denied.Then offered 20% refund which has neither been mailed or refunded to original payment method.

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