Rosewe Phone Numbers and Emails

Customer Service Number:

  • (718) 395-9508
    The number is currently not in service
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Rosewe Emails:

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How to Contact?

Most Popular Number:

(718) 395-9508 The number is currently not in service
Total calls: 1 730 Issues resolved: 26 Last call: Dec 1, 2023

What Is the Rosewe Customer Service Phone Number?

For customer service assistance, you can contact Rosewe by dialing their dedicated customer service phone number at 1-718-395-9508. If you are unable to reach them through this phone number, utilize the 24/7 live chat option where you can engage with a customer service representative in real-time.

This live chat feature is specifically designed to address any concerns or issues you may have regarding your orders or any other inquiries. By utilizing the live chat option, you can conveniently receive assistance and support from the Rosewe customer service team.

How Do I Contact Rosewe via Corporate Email?

To contact Rosewe customer service via corporate email, you have a few options. Firstly, you can visit the “Contact Us” page on their official website - there, you will find different ways to get in touch with their customer service, including customer service via email.

When you select the email option, a new tab will open where you have to input your email address and order id and explain the issue you are facing. The more details you provide, the better. For a better understanding of the problem and ease of convenience for you and the representative, you can upload a maximum of three attachments. This includes one video. However, the size of all three files should be less than 10 MB and have to be in one of the following formats- JPG, GIF, PNG, PDF, AVI, or MP4.

If you find this a bit of a hassle, you can email Rosewe at to reach out to customer service. You can write your problem, share your order details, and send it. The Rosewe customer service team goes through your email and gets back with the right solution tailored to your problem.

Can I Contact Rosewe Support Via My Account?

If you have already registered on Rosewe, you can request support directly through your account. Start by signing in with your registered email id and then scroll to the ‘My Account’ section. Click on it and choose ‘My Tickets’ from a drop-down menu. After this, you will be able to see if you have a ticket history and if you have submitted them in the past.

On the same screen, scroll down, and on the left side, you should see a clickable option, ‘My Service’. Once you click on it, you will see four options to get the solutions to your queries easily. You can start by going through the questions and getting self-help. However, if this doesn’t help, you can opt for a live chat or submit a ticket detailing your concerns. You also have the option to review.

Contact Information

Rosewe Website:

Rosewe Help Center:

Corporate Office Address:

8714 34th Ave
College Park, Maryland 20740-4412
United States

Rosewe Customer Service Reviews

1.2 / 5
Service awful
stars-rating stars-rating stars-rating stars-rating stars-rating

No answer from customer service! Didnt not answer with the number they provided.The clothing is not great at all.

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I order a few dresses i only received 2

I will never order from Rosewe again I paid $101.00 for my order and only received 2 of the 3 items that was ordered and I cant speak to anyone about it

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stars-rating stars-rating stars-rating stars-rating stars-rating

Unable to speak to customer service unavailable
Unable to return items
When you call the phone number is not listed
I need a live person to share my concerns
It's not right or fair not excellent service
You need to be more aware of your products and except accountability for poor people all people who wants to wear your merchandise

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Need to return some items

Could not get in touch with anyone. I dialed the number and it was unreachable I sent an email and got no response. I will not be ordering anything again so I have to accept being IGNORED

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How Good is Rosewe's Customer Service?

Charles Ghc
Charles Ghc
Feels Disappointed | Nov 29, 2023

First, your website is misleading. Talking to someone through chat made me think that the issue was going to be resolved. It didn't resolve anything. They promised an email within 12 hours after that call, that never came. I even managed to contact the consumer through Facebook messenger after 36 hours of that call, I was ignored. I'm very disappointed. I lost money. It's not the end of the world. Thank you.

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Leaann Dzb
Leaann Dzb
Feels Disappointed | Oct 31, 2023

I am very dissatisfied with the service that I received from your customer service. The phone number that is on your profile is not working,there is no email updates, there is no way to contact you and that's not good at all. All I know is that you got my personal information and then NOTHING!!!!

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Harnoor Jea
Harnoor Jea
Feels Disappointed | Oct 28, 2023

Through chat speaking to your people through chat trying to charge me money and then tell me that I need to put another card in. I’m not paying someone on the phone to fix the problem. It was not my fault.

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Daisha Ukw
Daisha Ukw
Feels Disappointed | Aug 15, 2023

Did not get my merchandise, if I don’t get it you will get the worst review ever! Very bad business!!

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Marge Htj
Marge Htj
Feels Disappointed | Jul 24, 2023


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Tosha Lap
Tosha Lap
Feels Disappointed | Jul 15, 2023

I paid for a return label when I ordered my stuff! I don't know why
it is so hard to get my return label and I hope you will send it before the
they say it is too late. Also I really hate not being able to talk to a live person. I think is ridiculous!!

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Summary of Rosewe Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rosewe?

Shipping and Delivery Question:

  • “I want to know where is my order-839-0687”
  • “Did not receive order”
  • “To have my last order re-shipp to me. It was returned by the post office because it was sent to the wrong zone. I would like it to be sent to my billing and shipping address which is 15631 SW 53rd ST. MIRAMAR, FL 33027. I no longer live in HOLIWOOD n”

Request for Information Question:

  • “I just received a confirmation order from rosewe , I don't make that order, my last order from rosewe was a year ago everything I bought was to big ,I don't think we crazy to make a order on my name we need to cancel this order now .”
  • “To talk about my order”
  • “How do I return items- duplicate order”

Return/ Replace Question:

  • “I need return label for items”
  • “I need my mony back from I returned my items”
  • “Trying to make a return”

Product/ Service Question:

  • “Buy 2 get 1 free not working its telling me to order another item”
  • “I never spoke to anyone and my issue was not solved . I still have a jumpsuit with the zipper broken. I want to exchange my jumpsuit. No one has got in contact with me by phone .I want to speak to someone personally not through chat.”
  • “I need product before 29th of this month”

Payments and Charges Question:

  • “False adversing with coupons”
  • “I didn't grt my coupon”
  • “Payment options”

Refund Question:

  • “About refund”
  • “To get my refund for one of the dresses u cancel”
  • “Because they have not refunded my money and not responding to my emails.”

Activation/ Cancellation Question:

  • “Cancel a item and order another”
  • “Cancel order”
  • “I need to cancel one of my 2 items I ordered”

Staff Question:

  • “I want to talk to a customer service”
  • “Customer service”

Website/ Application Question:

  • “I am trying to place an order online. Why should I pay $8.99 for Rosewe Club?”
  • “J'ai acheter une robe sur votre site qui n'est pas encore livrerl”
  • “Site will not accept my Visa card for payment”

Cards Question:

  • “Want to know why you want take my card to au”
  • “I have money on my card”
  • “Dept card”

Account Question:

  • “I need to verify my account”
  • “About money you deducted from my account”

Other Question:

  • “An order issue”
  • “Place a order”
  • “Commende non reçu”



Rosewe is an online shop for women. The shop offers dresses, outerwear, tops, bottoms and jewelry. Rosewe provides search by trends which includes swimwear, sexy lingerie, cosplay costumes, and many more. There is a separate section for sales on the site. Rosewe offers free shipping all over the world without minimum purchase. The store offers order tracking service. There are discounts available for customers who sign in with Facebook. Rosewe uses such payment methods as PayPal, Western Union and wire transfer.

Rosewe reviews and complaints

Rosewe is ranked 1329 out of 4327 in Footwear and Clothing category

Area Served

USA, Europe

Payment Methods


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