Rosewe Phone Numbers and Emails

Customer Service Number:

  • (718) 395-9508
    The number is currently not in service
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Rosewe Emails:

Media
Affiliates
service@rosewe.com
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Rosewe Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Rosewe Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Rosewe is 7183959508. 20% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Rosewe may ask you for the following information to identify you as a customer: order id, first and last name or email.

View full overview ›

How to Contact Rosewe?

Most Popular Number:

(718) 395-9508
The number is currently not in service
Total calls: 2 243 Issues resolved: 35 Last call: Jul 21, 2024

For customer service assistance, you can contact Rosewe by dialing their dedicated customer service phone number at 1-718-395-9508. If you are unable to reach them through this phone number, utilize the 24/7 live chat option where you can engage with a customer service representative in real-time.

This live chat feature is specifically designed to address any concerns or issues you may have regarding your orders or any other inquiries. By utilizing the live chat option, you can conveniently receive assistance and support from the Rosewe customer service team.

To contact Rosewe customer service via corporate email, you have a few options. Firstly, you can visit the “Contact Us” page on their official website - there, you will find different ways to get in touch with their customer service, including customer service via email.

When you select the email option, a new tab will open where you have to input your email address and order id and explain the issue you are facing. The more details you provide, the better. For a better understanding of the problem and ease of convenience for you and the representative, you can upload a maximum of three attachments. This includes one video. However, the size of all three files should be less than 10 MB and have to be in one of the following formats- JPG, GIF, PNG, PDF, AVI, or MP4.

If you find this a bit of a hassle, you can email Rosewe at service@rosewe.com to reach out to customer service. You can write your problem, share your order details, and send it. The Rosewe customer service team goes through your email and gets back with the right solution tailored to your problem.

If you have already registered on Rosewe, you can request support directly through your account. Start by signing in with your registered email id and then scroll to the ‘My Account’ section. Click on it and choose ‘My Tickets’ from a drop-down menu. After this, you will be able to see if you have a ticket history and if you have submitted them in the past.

On the same screen, scroll down, and on the left side, you should see a clickable option, ‘My Service’. Once you click on it, you will see four options to get the solutions to your queries easily. You can start by going through the questions and getting self-help. However, if this doesn’t help, you can opt for a live chat or submit a ticket detailing your concerns. You also have the option to review.

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Contact Information

Rosewe Website:

Rosewe Help Center:

Corporate Office Address:

Rosewe
8714 34th Ave
College Park, Maryland 20740-4412
United States

Rosewe Customer Service Reviews

1.2 / 5
Bad
Dao Asl
Inability to exchange pants for a different size
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have tried to reach customer service for over an hour, to no avail. Will never order from this company again.working customer service phone number, directly to the company would be helpful.

Read full review
Carolyn S Xco
Don’t commutation with customers
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Don't answer my phone call. Also, don't respond to anything.

Just poor communication, poor customer service, and bad attitude. They need to practice their customer service because it is important.

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Guest-5916401
I don’t think this is a good place to buy stuff cause I had to buy over $700 thing. Some of them were too big. I still cannot return them. This is ridiculous.

Also, they have no customer service they give a number you call you call nobody pick up thats not nice. Thats ridiculous. Stop lying.

Read full review
Andra D Luz
Item never recovered

TERRIBLE! NOT RECEIVED!

Items never received!!

Rosewe would NOT look into the matter. Rosewe said they would resend order but did not resend order.
Terrible customer service Will never order from Rosewe again!

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How Good is Rosewe's Customer Service?

Alford Bkc
Alford Bkc
Feels Satisfied | Jul 08, 2024

I'm still waiting for my delivery

Read full quote
Ayat Dur
Ayat Dur
Feels Disappointed | Jun 21, 2024

I DID NOT GET MY ORDER ITS BEEN ABOUT FOUR WEEKS I DID NOT LIKE THAT YOU NEVER CONTACTED ME ABOUT MY ORDER PLUS YOU KEEP MA MONEY THAT IS CALLED FROG

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Manda Crk
Manda Crk
Feels Disappointed | Jun 17, 2024

Wich contact?

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Phyllis D Ukk
Phyllis D Ukk
Feels Disappointed | May 31, 2024

I have had a bad experience. I can’t get in contact with anyone. I would like to return an item. I have tried everything and no response.

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Karmah Qgp
Karmah Qgp
Feels Disappointed | May 15, 2024

I sent 2 items back 6 weeks ago still waiting for refund so I phoned my bank they put money in my account they said that they will get in touch with rosewe on my behalf

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Roslyn Xae
Roslyn Xae
Feels Disappointed | May 14, 2024

All is well, but this practice I did not get my yellow dress

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Summary of Rosewe Customer Service Calls

2.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rosewe?

Shipping and Delivery Question:

  • “I didn't get my refound”
  • “Package not received”
  • “Change shipping method”

Request for Information Question:

  • “Checking on a refund!”
  • “Check on refund”
  • “Checking on order”

Return/ Replace Question:

  • “Need a return label”
  • “Returning merchandise”
  • “Need to return some items”

Payments and Charges Question:

  • “They want accept my method of payment”
  • “Discount code doesn’t work”
  • “Double billing”

Refund Question:

  • “Refund”
  • “Follow up on a refund I requested”
  • “For my refund”

Product/ Service Question:

  • “I PLACED A ORDER ABOUT 4 WEEKS AGO IHAVE NOT RECEIVED MY ORDER”
  • “I cant get a working way to communicate that i need a return number”
  • “Accidentally ordered same product twice”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I would like to cancel my order”
  • “Cancel subscription”

Cards Question:

  • “I ordered two items. I enter my credit card number. It wasn't excepted.”
  • “The first order was wrong and to much I only order 2 item and my cardis good”
  • “Want to know why you want take my card to au”

Account Question:

  • “I forgot to put the apartment number on the shipping information”
  • “I cannot get into my account”
  • “I need to verify my account”

Staff Question:

  • “I want to talk to a customer service”
  • “Customer service”

Website/ Application Question:

  • “I am trying to place an order online. Why should I pay $8.99 for Rosewe Club?”
  • “J'ai acheter une robe sur votre site qui n'est pas encore livrerl”
  • “Site will not accept my Visa card for payment”

Other Question:

  • “Modify order”
  • “Por mi pedido”
  • “About the dresses”

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