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Item I ordered online

You took my money and sent me an item that is too too large. I looked up customer service phone number and tried calling you when I dialed 718-395-**** which is the customer service number you listed it said you are UNREACHABLE. I have ordered from you before and was very satisfied but I will not order again. I will not deal with a company that is unreachable when there is a problem with the merchandise
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#4649431 Review #4649431 is a subjective opinion of poster.
New Reviewer

Trouble exchanging item

2.0
You seem to be scam artists. I am just trying to exchange and item and you are taking through hoops to do so. Making me sign up for something else to be charged for. Tried calling the customer number you list and its a number that cannot be reached. Wonder why you treat customers this way.

User's recommendation: It’s their choice if they want to go through the same. Don’t understand why would they.

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#4638885 Review #4638885 is a subjective opinion of poster.
Preferred solution
I would just like to exchange the item I bought without being charged or railroaded into something else or jumping through hoops to do so.

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Verified Reviewer New Reviewer

Lost order

1.8
This company has provided the worst customer service ever. I will never recommend anyone to purchase from this website. I'm so irritated bc I made a purchase on April 5 and we are in May already. I will be filing a complaint to BBB immediately as well as posting it on social media.
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#4596660 Review #4596660 is a subjective opinion of poster.
Location
San Antonio, Texas

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Need to return some items

I wanted to know how could I return an item. I dialed 718-395-**** for customer service and got a message saying you are UNREACHABLE
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#4649400 Review #4649400 is a subjective opinion of poster.
Preferred solution
I wanted to return an outfit that is too BIG

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Verified Reviewer New Reviewer

Did not get my merchandise

2.7
Never heard from customer service, received the item today, after 2 months and I reordered the item just last night. Need to cancel that order. How do I get that done now?

User's recommendation: Have order before, this time had a hard time getting the item. Not sure if I'm going to keep this.dress.

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#4579680 Review #4579680 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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Gave me wrong phone number

Need a shipping label for returns . Have a few items that dont fit me and need a shipping label for that. The phone number you post is not a working number

User's recommendation: Ask for return label upon shipment.

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#4639909 Review #4639909 is a subjective opinion of poster.
Preferred solution
Refund for items I return

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Wrong phone number is listed. The number is a non working number

Tried calling phone number listed but it is a non working phone number . Need to give customers a working phone number

User's recommendation: Get shipping labels with order.

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#4639920 Review #4639920 is a subjective opinion of poster.
Preferred solution
Refund for items I return

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Need to return some items

I have been trying to get in touch with this company but the number you have on file is not a working number. How do I get in touch with you so I can send these items back.
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#4630426 Review #4630426 is a subjective opinion of poster.
Preferred solution
Full refund

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Never received package!!!!!

1.0
Paid for package but never received! Where is the package or my money! Please let me know something! I need the package before Mothers Day
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#4545810 Review #4545810 is a subjective opinion of poster.
Location
Freeport, Florida

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Never received dress

1.0
Never received product or refund. This is disappointing. No response! I would like at least a response from Rosewe!!!

User's recommendation: Don’t order form Rosewe.

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#4545842 Review #4545842 is a subjective opinion of poster.
Cons
  • Never received the order
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Trying to locate a items that is two month past delivery date.

Don't have a number to Rosewe customers services. Also is Amazon doing business with Rosewe. I heard you can order Rosewe through Amazon.com.
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