Dao Asl
map-marker Greensboro, North Carolina

Almost impossible to exchange an item

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I have been trying for an hour to reach customer service to exchange a pair of pants for a larger size. To no avail. I will never order from this company again.e

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User's recommendation: A customer service phone number directly to the company. This is ridiculous.

Patrik Atl

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Verified Reviewer
| map-marker Cleveland, Ohio

Order not arrive

I returned the items about a month ago and have not received or heard anything from the order that was placed.

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Resolved
CARI B Hem

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Verified Buyer
|

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Verified Reviewer

Resolved: I have not received my order. It has been 18 days since I placed it.

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Rosewe - I have not received my order. It has been 18 days since I placed it.
Updated by user Mar 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 15, 2024

I placed an order 18 days ago and have yet to receive it. I did not receive an email of confirmation, I did not receive anything about a tracking number My PayPal account has the amount deducted from my PayPal so my order was processed.

Money was taken, but no goods exchanged. I called the customer service number to find that it is a nonworking number. There is no one to talk to about this issue.

I did send an email and I am hoping someone will talk to me through email. Otherwise I have spent about $100 and have nothing from this company to show for that.

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Loss:
$99
Pros:
  • Pretty clothes
Cons:
  • Bad customer service with status on orders placed

Preferred solution: Deliver product or service ordered

User's recommendation: I cannot recommend this company basically because I did not get what I ordered. It might’ve been a different case that I’ve been holding the materials or tried on the garments… But I spent $100 and have nothing to write a review about other than I’ve paid for things that I don’t have. That is bad business and very disheartening.

Robyn W Ooj

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Verified Reviewer

Sent wrong dress

Rosewe - Sent wrong dress

I received the wrong dress I would to know why I needed the dress for my daughters wedding in two weeks time its very important to me that I have the right dress

Thank you

This picture is the wrong dress

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Loss:
$39

Preferred solution: The right dress

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Paramount, California

I order a nice light blue dress for my daughters wedding. It arrived today and it’s more on a purple side.

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Rosewe - I order a nice light blue dress for my daughters wedding. It arrived today and...
Rosewe - I order a nice light blue dress for my daughters wedding. It arrived... - Image 2
Rosewe - I order a nice light blue dress for my daughters wedding. It arrived... - Image 3
Rosewe - I order a nice light blue dress for my daughters wedding. It arrived... - Image 4
Rosewe - I order a nice light blue dress for my daughters wedding. It arrived... - Image 5

The dress I ordered for my daughter's wedding and arrived today. It's not the color in your picture.

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Carrie l Nmu

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Verified Reviewer

Lies about shipping discount

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I was given a 'shipping discount,' but when it arrived, I couldn't get it from the post office unless I paid $8 more in shipping. So, I ended up paying a total of $54, which is overpriced for the quality. The bathing suit looks okay, but it is made of cheap material.

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Pros:
  • Looks nice
  • Shipped quickly
Cons:
  • Quality of product is not worth the pricem
  • Lied about shipping discount then charged me 8 dollars upon receipt of product which is deceptive

User's recommendation: Not worth it.

Marsaleen M Bcl

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Verified Reviewer

I place an order for tops and received three swim-dresses, which is totally too big for me.

I communicated back and forth with customer service, formed a ticket#, replied to the ticket number, and sent pictures of the stuff that they sent me. By the way, only one of the swim dresses is online; so far, I've received no reply. How can you send a customer swim wear when she ordered casual wear?

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Loss:
$90
Pros:
  • On time delivery
Cons:
  • Customer service
  • Not being able to speak with anyone concerning returns
  • No proper email address for the person that assist you

Preferred solution: The order that I place and paid for

User's recommendation: I have order from them before and it was a very good experience.

Colon Dtf
map-marker Chicago, Illinois

Problem with delivery

I received only 3 of the 4 items ordered yet the record reflects that all 4 items were delivered. The packaging had been sliced/cut, giving the appearance the item had been removed

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Onita J Fia

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Verified Reviewer

My order large

Still waiting on my order. I'm really disappointed because I never received my order and no one can tell me where my order is.

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Loss:
$97

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Esher, Surrey

Return still not refunded

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Hi team,

I amvstill wating on my refund on the returned dresses ref number RR240325****449896

Kind regards,

Ms Ike

I still have not heard back from Rosewe even though tracking shows the have received the returned goods worth just over £81.00, And have had it for two months I really wish I had never bought from this site in the first place.

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Rosaelia B

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Verified Reviewer

I returned a dress almost 2 mths ago and want my money refund to my address thank you

Rosewe - I returned a dress almost 2 mths ago and want my money refund to my address...

Why is it taking so long to get a refund so disappointed about this Now I just want to have the refund mailed out to me I send proof of the receipt and until now nothing has been done Why dont you have a direct number to call for help

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Loss:
$30

Preferred solution: Full refund

User's recommendation: Hope it doesn’t happen to other customers

Theresia Srw

I still have not received my order but it is paid...

I still have not received my order but it is paid for. Please help me. You may call me at (219) 669-**** or text me.

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Genevie Qhl

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Verified Reviewer
| map-marker Leicester, Leicester

Resent items

Left address

Dresses were returned to Sender.

I received 1st dress to 9 High Park Road, Isle of Wight, but not second dress.

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Melissa J Twj

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Verified Reviewer

A return order

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If took my order to long to come and it was over a month before I received it and when I returned it I still dont know if my money has been return back on my card.

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Loss:
$52

Preferred solution: Full refund

RONALD G Etl

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Verified Reviewer
| map-marker West Leisenring, Pennsylvania

Return

You won't answer emails, no phone to call wrong size,late delivery no phone for customers to call. Don't care for customers. You steal orders from other companies

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User's recommendation: Don't buy from this company