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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Update by user Sep 05, 2017

They refunded me through Paypal but didn't tell me. I was looking for it to be refunded via my credit card.

Original review posted by user Sep 04, 2017

I ordered 2 swimsuits on July 1, 2017. Neither of them fit.

I asked to return both of them. They haggled with me for a few days. At first, they tried to get me to keep the swimsuits and they'd give me a 50% refund. I refused.

They then offered an 80% refund if I didn't return them. I said that'd be fine so I wouldn't have to pay the shipping fees to return them. 2 months later, I am still waiting for the refund. I have been contacting them every week for 2 months.

They keep telling me that it takes a while to have my money refunded and to have patience.

I know it doesn't take 2 months to credit a credit card. I am still waiting!!!

Product or Service Mentioned: Rosewe Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Full refund.

Rosewe Cons: Customer service and no refunds.

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