Edith S Zam

Research is deceptive

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I placed an order for two dresses since February 24 , 2018 and U never received those items. Attempted to contact company no reply. Rosewe is a hoax
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Reason of review:
Order processing issue
Anonymous

ROSEW IS A SCAM.

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This site is a scam I order stuffs but never received them and they dnt even reply to the numerous tickets I have snd in. I have met atleast two order people who have ordered but never received their items. PLEASE DO NOT LOOSE YOUR MONEY NOR WASTE YOUR TIME.
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Reason of review:
Order processing issue
Juliet D Dvt

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Verified Reviewer

Items not received

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I perchased 4 item from rosewe and i have not received them the money was taken from my account and no one is answering the ph .they say leave a message but no call back .when i check my order the item was removed .that mean i dont get nothing.its a scam
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Reason of review:
Problem with delivery
1 comment
Guest

Do not wait for them to respond. If your items were removed , they are probably not going to send them.

Call your bank and You can just Dispute the charges with your bank. Let your bank know that it was fraud and they will return your money to your card.

Deborah G Zes

No delivery

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I place an order with this company about a month ago and have not yet receive any of my items. Payment was made for my order, however, I have not received any emails or any type of notification for when I would receive my order.

I am very unhappy with this service and will not order from them again.

I feel that I have been beat out of my money.

l plan to report them to the Better Business Bureau and hopefully they will be able to help me. I will also contact my bank so that they can pursue measures to have my money returned.

I am very angry with this company that they would not keep their agreement for making purchases with them.

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Loss:
$200
Cons:
  • Scam company
  • Delivery
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

Don't bother with the Better Business Bureau ; they are not the commerce police and have no authority or power whatsoever. You didn't tell us what you bought or how you paid so the lack of information here forbids my forming an accurate assessment of your complaint which is therefore : DENIED.

Paige Ivz

No way to contact customer service

I and a friend ordered over 3 weeks ago on "express priority mail" even then it states "processing time" should be 6-10 days then the 3 day shipping. according to the sight its been "processing" since the day i ordered and hasnt budged. No phone # or anything to contact. if I do not receive my package in the next couple days and it if its not at the quality it should be for $85 then I will be contacting the BBB . and by the looks of all the other complaints I've seen now that I've done research (my stupid mistake not doing that before I ordered) i would encourage others to do so as well.
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Reason of review:
Order processing issue
1 comment
Guest

Just wondering how you guys paid for Rosewe shipments? If they are giving you partial refund, not answering your emails, you can dispute it with your credit card company.

I usually use paypal and paypal is very good of providing a full refund and getting their money back from fraudulent companies.

All they do is remove the money from their account and credit yours. Paypal is fast too.

Anonymous

Dress does not look like picture

Rosewe - Dress does not look like picture
Rosewe - Dress does not look like picture - Image 2
Dress does not look like picture The neckline is totally different there is no way for me to sign in order to get in touch with anyone to return it The shape of the dress is much different
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Reason of review:
Not as described/ advertised
Kameran Riv

It's A No For Me....

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Found this company on Instagram. I was absolutely smitten with the classy dresses being modeled. So.... I ordered. First - my order took one month and 3 weeks to arrive. Secondly- I ordered two dresses - both mediums (which is standard for my size 10) but the clothes they sell are not true to size. I believe these are Asian Sizes. Nothing wrong with that, but the consumers need to be made aware of this prior to ordering. Please keep this in mind when ordering. Now- I have to return the items (It's Now April) ; and am almost certain I will receive my replacements by this Christmas. This will be the last time i order something from a company being advertised on Instagram.
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Reason of review:
Fit not standard. Slow processing time.

Preferred solution: Full refund

1 comment
Guest

I ordered a dress and it was cheap dident even look like what I ordered. This company is scaming people beware!

Tamotra W

I never received my order

I placed a order on February 16, 2018, two blouses and I never received them. I received a confirmation stating the processing time is 1-3 business days, 9-15 days shipping Total delivery 10-18 days.

They said I would receive my items by the latest date which was March 20.2018. Well today is March 28, 2018. Today I was suppose to be on a live chat with someone name Linda and she I never got a reply to my issue. I believe Rosewe is a scam.

Since so many people see them advertise on Facebook I will be letting everyone on my page and through messenger to know that Rosewe is a scam. This is insane, and after reading all the reviews I believe I will never see the merchandise I ordered.

That's ok though, I will never trust another clothing site like this again. Hopefully my facebook and messenger will prevent the next person from being had.

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Loss:
$58
Reason of review:
Never received my merchandise

Preferred solution: Full refund

1 comment
Guest

I never received my order

Anonymous

Hopeless unprofessional

I ordered 2 top after 8 weeks wait with no goods arriving I requested my money back They refused and offered 50% back. I paid via PayPal so put in a complaint with them and finally got my money back. The goods arrived 4 months later!!!!!
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Reason of review:
Poor customer service
Vernice w Rqs

Very bad quality of clothes. Nothing I order look likwebsite

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I have tried to contact them on where and how to send this crap back to them. I am do disappointed. Very poor material and quality
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Reason of review:
Bad quality
Deirdore A

Poor customer service and no contact number

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3/23/2018 I place and order and they got their money the same day. And then requested more information and I sent it to them. And 5 days later, they still have not sent my items or refund my money. I don’t have a phone number to contact them to see what is the problem or get my money back.
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Reason of review:
Order processing issue
Anonymous

TOTAL SCAM

I would advise anyone and everyone to avoid any purchasing through Rosewe. They’re dishonest and total scam artists. I placed an order over a month ago, monies were taken out and I’ve received no product. Their people keep telling me to “please wait. Will send when we get it”. And each time they respond it hasn’t shipped for different reasons. DO NOT give them your business. Please!!!
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Reason of review:
Order processing issue
Anonymous

Unable to Exchange my Clothes

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I have written so many times to rosewe. service@***.com.. and NONE have been answered. The site clearly states that one will get a return address so that you can send the products to be exchanged however its been 2 weeks ... no responses and am still waiting on the feedback as where I should send the received package for exchange. !!!Why is this site so useless to responding to messages and customers complaints?? and yet in FB i continuously see the posting and promotion of its products.!!! How can a customer successfully exchange their product??? Its a simple request !!!!!!!!!!!!!!!!!!! Frustrated customer who has her complaint facing on non-responsive sellers
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Loss:
$1500
Reason of review:
Poor customer service
Helyn Gez

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Verified Reviewer

Horrible customer service

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Their dresses are nice but their customer service suck. They take months to process and ship your orders and gives you the run around. Don't bother with them. You can find the same dress on amazon even on Ebay with better service and better prices.
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Reason of review:
Order processing issue
Anonymous

Very poor quality clothing. AVOID!

Received a green outfit in the post after a 2 month wait as being shipped from china and it looks nothing like the picture. Extremely poor, tatty material. Unwearable rag. Have tried to contact Rosewe to arrange to return it and no response to my emails. Save your money guys. Wouldnt buy anything from them again.
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Reason of review:
Bad quality
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