This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Questing return policy

? If I have 5 items i'm returning, do i get charged $9.99 for each item? The return policy is not that clear to me.
View full review
ID
#3365641 Review #3365641 is a subjective opinion of poster.
Location
Arlington, Virginia
Preferred solution
Let the company propose a solution

They don’t refund your money and horrible customer service

Been a loyal customer of Rosewe for years. Ive been trying to get a refund on merchandise that was never shipped to me since December 2021. It is now February. The transaction never went through and they keep telling me to call my bank. So pretty much they took my money and wont return it. You cant talk to a live person and they keep sending the same generic message. They will never get any of my money again!!!
View full review
ID
#3338131 Review #3338131 is a subjective opinion of poster.
Cons
  • Return policy is not transparent enough at time of purchase
  • Not being able to make a return - guest purchase
New Reviewer

Return can't get any information or label

Sent wrong size too large would like to order something else Make it too hard too reach someone no oder slip when product is received I should not have to go threw all of this if this problem is not resolve I will take your site down

User's recommendation: Nonr.

View full review
ID
#3332125 Review #3332125 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Too much trouble to contact
  • I want the dress that was ordered
Cons
  • I have no one to call
  • Products are definitely not as described
Loss
$59
Preferred solution
Full refund
New Reviewer

Need to return a item can't get information

Need to return item too large want to order another item there is no number to call will not be ordering again I have already order twice but what company you can't reach please send no to my email martinbrenda080@***.com so I can resolve this problemono M
View full review
ID
#3332087 Review #3332087 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$59
Preferred solution
Full refund

I need my order ,

Rosewe - I need my order ,
I havent got my order&&&&&&&&&&&&&&&&@@@@@@@@@@@@@@@@@@@@@@@@@&&&&&&&&%%%%%%%%%%%%%%%£££££££££££££££££££££££££££££££¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥¥{{{{{{{{{{{{{{{}}}}¥}}}}######################]]]]]]]{{{{{{{{{{{{

User's recommendation: This is crazy.

View full review
ID
#3327459 Review #3327459 is a subjective opinion of poster.
Pros
  • I just my order delivered
Cons
  • I havnt received my 2 blouses
New Reviewer

Didn’t get my dress!!

I didnt get my item. I wanted it for my 60th Birthday celebration on February 2 and didnt get it. Come to find out today that its out of stock!!!!! I want my refund!!!!
View full review
ID
#3318087 Review #3318087 is a subjective opinion of poster.
Location
Lakeland, Florida
Loss
$34
Preferred solution
Full refund

They will take your money and not send your orders scammers and they no one gets in touch with you regarding your order s.people be very careful

Bad company they will take your money and not send your orders.amazon would send my orders.ehy take peoples money if you don't send our orders

User's recommendation: Do not buy anything they will not answer you.if you shop on Amazon you will get your orders they have no class about your orders.

View full review
ID
#3313358 Review #3313358 is a subjective opinion of poster.
Location
Saint Petersburg, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Received wrong product; return impossible

Rosewe - Received wrong product; return impossible
Rosewe - Received wrong product; return impossible
Rosewe - Received wrong product; return impossible
Rosewe - Received wrong product; return impossible
Update by user Feb 05, 2022

My bank reversed the charges, not the company. I did not receive a response from them..

Update by user Feb 05, 2022

I eventually received the actual product and it was as described. The quality of the fabric was less than what I expected but it was the actual dress.

I am having the charges reversed to pay for the dress.

Not sure if I will actually wear it. Cheap looking.

Original review posted by user Jan 29, 2022
I ordered a red skirt with a matching peplum top with ¾ length sleeves. I receive a sleeveless burgundy stretchy dress with navy blue dots and beads all over it. It had a weird design with some kind of straps connected to the neckline of the dress in the front but draped down to a belt in the back? Hideous! $46.38 Couldn't complete the return because the website said I hadn't received it yet. According to the tracking, it was still in Carson CA! Except it wasn't but in GA. And I only had 1 month to complete the return and it wasn't scheduled to arrive until--you guessed it--1 month later!

User's recommendation: Buyer beware!!!!

View full review
Resolved
ID
#3299510 Review #3299510 is a subjective opinion of poster.
Cons
  • No return shipment address info
Loss
$46
Preferred solution
Full refund

Making an order

My name is Errica Garrett I have been trying to sent an order for about 2 days , I get to checkout that as it take me. I missed the 60 % on five dresses I was trying to get. I am very puzzled, does this company exits. Please reply to erricagarrett@***.com or 8327****.I wait to here from you. All want make my order
View full review
ID
#3284950 Review #3284950 is a subjective opinion of poster.
Location
Humble, Texas
New Reviewer

My order was not deliveref

I ordered a bathing suit weeks ago and have not receivedit yet. The floral print ruffle overlay high waist bikini set. My name is Nadine Glover

User's recommendation: Check the reviews first.

View full review
ID
#3284151 Review #3284151 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Deliver product or service ordered

I have not received my order yet

My name ERRICA GARRET I made a order your website on or about mid JANUARY I did no t receive a confirmation or when it be shipped. My email is erricagarrett@***.com or erricagarrett2@***l. Please me a reply. Thank you in advance. Phone# 832763****
View full review
ID
#3279283 Review #3279283 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unfair treatment

I ordered some clothes from Rosewe online and one of the packages sent to me had one of the clothes i ordered and 3 that i did not order, so i sent a message to their customer services informing them about what happened and told them that i would be sending the 3 wrong items back and was never advised not too. I sent the items back which costed me 24 euro. I asked for the Rosewe to return me the cost, as i returned the wrong items which were sent which i believed was the noble thing to do but they are refusing to refund me back the 24 euro.
View full review
ID
#3277353 Review #3277353 is a subjective opinion of poster.
Location
Dublin, Leinster
Loss
$24

It took 4 weeks for my dresses to arrive. They sent me 2 of the same dresses in the same color..I wanted two different colors. The size was super small. I usually fit their sizes but not this time.

I tried to follow return instructions..I did everything. They promised me a return receipt via email. I never got it. I have 2 of the same dress in the same color sitting in a bag that I cannot wear. I have no way to return them. I would never recommend Rosewe to anyone again. This is NOT the first time I received items I could not wear with no way to return them. Shipping often takes longer than one month when I order from them. I waited patiently. But this time it is too much. I really need my refund and a way to return these dresses either for a larger size and two different colors or my money back.
View full review
ID
#3272080 Review #3272080 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Products came late, mildew, and poor quality

I ordered many items $400+ and I was unsatisfied. The quality is poor and one item came mildewed... I feel like website return was cumbersome. I also believe they are charging me to return these items that aren't what they advertise. Cheap. Poor quality. Poor workmanship.

User's recommendation: Save your money go to a store near you.

View full review
ID
#3258793 Review #3258793 is a subjective opinion of poster.
Product
Rosewe Clothing
Pros
  • Beautiful web design
  • How items look online
Cons
  • Quality of items
  • It did not look look like the picture and poor quality
Loss
$430
Preferred solution
Full refund

Refund haven't received

Please stay away from ROSEWE, They are very bad for your hard earned cash. I returned an item 3 weeks ago and I haven't received my refund. There are no contact number available, to email them it's a performance. WARNING...this company is crap don't use them. I would NEVER recommend.never

User's recommendation: NEVER.

View full review
1 comment
#2136741

I completely agree. I am calling BBB Because they scamed me.

I am 80 yrs old They sent dress knowing I ordered petite : sent it anyway.

Can't get a shipping label to return. It's a scam outfit from China

ID
#3254472 Review #3254472 is a subjective opinion of poster.
Location
Sutton Coldfield, England