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3.0
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Product or Service Quality
10 comments

WANT REFUND....NOW ...I have submitted ticket numbers and done all I can to get you people to respond to me.....All you say is that your sizes are for Asian people......why don't you say that when we order...My daughter ordered 5 blouses from you and they were way to small....she tried to contact you several times...and nothing...she gave the items away and stopped trying to get you to refund to her and let her return items...You should not be allowed to sell your tiny sizes without first telling people they are Asian sized...at least you should refund and/or return them.....I am VERY UNHAPPY and will continue to tell everyone I know how bad your company is....

Reason of review: Poor customer service.

Monetary Loss: $46.

Preferred solution: Full refund.

I didn't like: Cannot return or get refund, Customer service is very poor, Any part of it, Very poor service, I did not like.

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kaydence11111
#1126118

I also paid through PayPal. Could you please tell me how you received your refund? Thank you

Lilmama81
to kaydence11111 Chicago, Illinois, United States #1133214

I paid through paypal as well smh

kaydence11111
to Lilmama81 #1133216

Open a complaint and get the process started

Anonymous
to kaydence11111 Boca Raton, Florida, United States #1177717

They shouid give back if you go thru pay pal

You call psy pal

Complain

All these fffffn Asian China

They never talk to us

They treat us like ***

kaydence11111
#1126115

I have not even seen my items and I'm disappointed because I have paid for the items that was supposed to be shipped 3/8/16 and I have yet to receive an email stating that it's sent. By reading others post, I know that this is going to be a journey.

Thank you all for your comments. It allowed me to really understand how Rosewe handles their business.

fweetbaby
Titusville, Florida, United States #946915

I eventually got a refund to my Paypal account......mostly because Rosewe only responded after I posted on this venue.......Many thanks to Pissed Consumer.....

fweetbaby
Titusville, Florida, United States #934135

They keep telling me it is too expensive for me to return the items....so I am to sell them on the internet !!!!!! I buy on the net NOT sell....I want my M O N E Y back.......at least they now respond only after I got on this site!!!!!!!!!

fweetbaby
to fweetbaby Titusville, Florida, United States #934136

I STILL WANT MY MONEY OR CREDIT TO MY PAYPAL ACCOUNT.......

Rosewe
Tokyo, Tokyo, Japan #933007

Hello,

We are terribly sorry for what happened, but according to our return policy http://www.rosewe.com/return-policy-a90.html If customer want a refund they need return the items back first and customer should pay the postage themselves.

Hope you can understand that and any further communication you can contact with us with this link http://www.rosewe.com/support.php

Anonymous
to Rosewe #1052678

Wow Rosewe, I can definitely tell you all have bad customer service judging by you response to your customer. For you to say "I hope you can understand that" to a dissatisfied customer means you do not care and have a terrible attitude. I will take my business elsewhere.

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