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Scam company. | Rosewe review from London, England

1.0
Details
The company is a scam. The have to be investigated by customer protection agency! I received the items, but they were not as pictured. I ordered 4 items size L - two of them were very big and the other two very small and extremely bad quality! So when you go to return the items you will be told to pay postal charges and taxes to China with recorded delivery which is more expensive than the cost of the items. I started a case with PayPal, but PayPal only offered full refund after sending back the items for my expense.
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2 comments
Anonymous
#915903

This is why I don't buy from China. I had a bad experience with a different company that sent me damaged items offered to refund me back and it was all bull ***. Stay away from Chinese merchants!!

Canton
#915864

Dear,

When customer received the package, we recommend our customers contact with us directly to solve the problem as soon as possible.

1. if we sent wrong size, customer can take a picture of the items received with it's size tag so that we can check and if we sent wrong size , we will offer refund.

2.if the size run small or large not as described, customer are encouraged to put measurements on the items and sent us pictures with the measurements so that we can check and correct the information on website.And we will also offer refund when it's our fault.

3.When customer open a dispute on paypal center, we will do what paypal let us do and then case will be reviewed by paypal.

Thank you for understanding.

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Review
#569366 Review #569366 is a subjective opinion of poster.
Cons
  • Cannot return or get refund
Reason of review
Not as described/ advertised
Loss
$88
Preferred solution
Full refund

Rosewe - Top Review from Oldham, Oldham

I ordered a top 30.12.14 and still waiting for delivery quick enough to take my money. Apparently item has been dispatched!!!!!
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1 comment
Canton
#914583

Dear customer,

I guess you placed the order on 30th Nov not 30th Dec , right??

Well, before shipping we generally takes about 3-5 working days to process the order and the deliver time after shipping depends on the shipping methods used.

I suggest you contact with us directly so that we can solve your problem and offer more information.

Please contact with us here http://www.rosewe.com/support.php

Nice day!

Review
#568410 Review #568410 is a subjective opinion of poster.
Product
Rosewe Top
Reason of review
Problem with delivery

Rosewe Clothing Review

this service is very awful I received my merchandise 25 to 30 days late and the product is very bad quality. I will never purchase anything from this site again
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Review
#568292 Review #568292 is a subjective opinion of poster.
Product
Rosewe Clothing
Reason of review
Problem with delivery

Rosewe - Website Review from Antioch, Tennessee

Ordered two items same day seperate orders ob 11.11.14. Paid with paypal. Website shows processed and delivered but never received the packages...cant get anyone on the phone to dispute or track. Dont order from them.
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1 comment
Canton
#914068

Dear,

We are terribly sorry for what happened and we know that you may start worry about the order.

And i think it's better that you contact with us directly so that we will know what's the problem and solve it for you ASAP.

Please contact with a ticket here http://www.rosewe.com/support.php

Have a nice day!

Review
#568056 Review #568056 is a subjective opinion of poster.
Product
Rosewe Website
Reason of review
Problem with delivery

Online Order Review

I submitted my order and have still not received the items I ordered. Tried to contact multiple times with zero response in return. Extremely frustrated and will dispute the charges on my card. I seen the ever ties meant for this company on Facebook. I will make a point to post on Facebook on a daily basis how they are a scam do not order from them
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Review
#567380 Review #567380 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rosewe - Online Order Review from West Hempstead, New York

1.0
Details
I am awaiting my items from rosewe and haven't gotten them so I going to start nationwide issue and shut there *** down
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2 comments
Anonymous
#1145753

You sound really ignorant

Canton
#913589

Dear,

This is customer service representative from Rosewe.

Sorry for the inconvenience caused and i know that you are still waiting for the order.Can you please tell me the order number so that i can check the status of the order for you and solve the problem as soon as possible for you??

You can send email to us(support@rosewe.com) and i will reply in 1 working day.

Nice day!

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Review
#566694 Review #566694 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rosewe Clothing Review

2.0
Details
Clothes are very small. I am a size 9/10. I ordered large and I can't put anything on. I'm unable to get I touch with the company. I want is to return the merchandise for a refund.
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Review
#565662 Review #565662 is a subjective opinion of poster.
Product
Rosewe Clothing
Reason of review
Not as described/ advertised

Complete sham and fraud | Rosewe review from Mount Laurel, New Jersey

This company is a complete sham and when you try to return your items they will offer you 1/4 credit to buy something else. Why buy complete junk they put out there. Items not as pictured and way to small and I am a small person! So when you go to return the items you will be told to pay postal charges and since going to CHINA to get tracking which comes to more than you paid. Your word against theirs that they received it….actually told us not to bother because it could get lost because of all of the connections. BUYERS BEWARE!!
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Review
#564390 Review #564390 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

SCAM | Rosewe review from Charlotte, North Carolina

I ordered clothes then 2 days later accessories. The accessories came but I still haven't recieved my clothing. I have sent several messages to this company and I have requested a refund. I am getting very frustrated about this matter. I want my money back. I keep submitting my ticket to Rosewe every day for a week. I have yet to recieve my refund or my merchandise. I have not heard from Rosewe in 2 days now. I don't know what else to do. I am going to submitted another request. If someone knows of another way to contact Rosewe, please let me know.
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Review
#562411 Review #562411 is a subjective opinion of poster.
Product
Rosewe Clothing
Reason of review
Problem with delivery
Loss
$87
Preferred solution
Full refund

Online Order Review

Over 2 weeks. Haven't received a thing. Scam! Scam! Scam! *** shame. I'll just cut my losses and tell everyone not to pay them any attention. Must be Asians!
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Review
#562302 Review #562302 is a subjective opinion of poster.
Reason of review
Problem with delivery