order money dress refund items number service item customer customer service
3.0
Details
WANT REFUND....NOW ...I have submitted ticket numbers and done all I can to get you people to respond to me.....All you say is that your sizes are for Asian people......why don't you say that when we order...My daughter ordered 5 blouses from you and they were way to...
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10 comments
Nzinga
#1126118

I also paid through PayPal. Could you please tell me how you received your refund? Thank you

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Resolved
Review
#583416 Review #583416 is a subjective opinion of poster.
Cons
  • Any part of it
  • I did not like
  • Customer service is very poor
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund
Tags
  • Rosewe Scam
2.5
Details

Update by user Jan 21, 2015

Still no resolution to my satisfaction.......I want a refund.......

Original review posted by user Jan 15, 2015

I have been trying to return and get credit for 2 items...have been given many "ticket" #s but no address to send the stuff back... The Phone number is phony and I believe all the merchandise is made...
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9 comments
Anonymous
#1117233

I order 6 dresses and not one fitted me not worth the money. No adress to send them back. Lost 100 pound

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Resolved
Review
#582967 Review #582967 is a subjective opinion of poster.
Product
Rosewe Blouse
Cons
  • Cannot return or get refund
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund
Tags
  • Rosewe Scam

Rosewe - Vest Review from Olney, Maryland

Rosewe - Vest Review from Olney, Maryland
I ordered a vest from Rosewe and it was falling apart and shedding the minute I took it out of the package. Rosewe was extremely difficult in communicating. After several emails with them asking for photos, they offered me $5 for a $27 item. I will never buy from them again.
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2 comments
Anonymous
#940942

Yes same here they are poor copies of the photographs they advertise...unwearable i binned mine ...

Canton
#931889

Dear customer,

I am customer service representative from Rosewe.com , we are terribly sorry for what happened but i hope that i can help you with this issue.

But now , i need you tell me your order number first so that i can use it to check your emails and offer a better solution for you.

Ok?

Waiting reply!

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Review
#582629 Review #582629 is a subjective opinion of poster.
Reason of review
Bad quality
1.3
Details
I bought 6 dresses thinking they are cute right? wrong they all look very different in real life than they do in pictures. All dresses look cheap.. cheap fabric.. just bad quality, on top of that they were ALL short. I am 5'5 and they were all so short that if I bend...
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7 comments
Anonymous
#1285217

Total scam. Wish I'd looked company up prior to ordering. Hopefully some very tiny people can wear the 2 items sent to me.

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Review
#581682 Review #581682 is a subjective opinion of poster.
Product
Rosewe Clothing
Cons
  • Cannot return or get refund
  • Not how advertised
  • Poor quality
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Rosewe - Online Order Review from Richmond, Virginia

1.0
Details
I ordered from Rosewe on December 21th and it is now January 10th. And it has not arrived! The tracking said that it delivered yesterday on January 9th to the front door or porch. Im not even sure which U.S delivery service they used. UPS, DHL, Fed ex? It doesn't specify! Just says it was delivered when it wasn't! I immediately emailed Rosewe and waiting for a response. But regardless, I WILL NEVER order from them again. Sounds like other reviews have said the same things and I wish I would have read these before ordering. Have heard the same things about lovely wholesale. Another China based company!
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1 comment
Canton
#929713

Hello ,

This is the customer service of rosewe.com.

we are so sorry about the bad reviews . how about that you give me your order no.

first ,we will investigate this issuse and give you a good solution.

plesae trust us, we will help you until you find the package

Review
#580795 Review #580795 is a subjective opinion of poster.
Reason of review
Problem with delivery
I ordered a coat in Oct. 2014. Three weeks later it was not received. I emailed saying I no longer wanted the product as it was already too cold out to wear it. They said that it was at my post office and I had to pick it up and then return it. I never got...
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1 comment
Canton
#928944

Hello ,

This is the customer service from rosewe.com

can you plesae tell me your order no.? we would investigated this problem and give you a good solution .

Review
#580284 Review #580284 is a subjective opinion of poster.
Product
Rosewe Coat
Cons
  • Cannot return or get refund
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Full refund
1.2
Details
I still have not received it, I have contacted the company multiple times, each time getting a response "We checked with the shipper, it is delayed due to ..." I have asked to be refunded and they state they are unable to refund me and that I should check my mail box....
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3 comments
Canton
#928450

Hello,

I am customer service representative from rosewe.com and i sincerely hope that i can help you solve this matter as soon as possible.

The fact is that we have different shipping methods with different deliver time.I guess you may choose flat rate shipping which is very slow.

Now you can tell me your order number , and i will check it and offer a solution as soon as possible.

Have a nice day!

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Review
#579791 Review #579791 is a subjective opinion of poster.
Cons
  • Cannot return or get refund
  • Customer service is very poor
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund

Review from Austin, Texas | Rosewe review

1.0
Details
Ordered 3 tops 3 weeks before Christmas & still haven't received them on January 7, 2015! Told them I wanted a refund & they keep saying the package is on the way!!!!
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1 comment
Canton
#927508

Dear customer,

I am customer service representative from rosewe.com and i hope that i can help you solve the matter soon.

But i need you tell me your order number so that i can offer the correct information about the order and the estimated deliver time.

Our contacting link is http://www.rosewe.com/support.php

Review
#579574 Review #579574 is a subjective opinion of poster.
Product
Rosewe Top
Reason of review
Problem with delivery

Rosewe - Dress Review from Harleysville, Pennsylvania

1.0
Details
I am extremely angry. I ordered a "dress" from this website on the 28th of December hoping that it would arrive with my dailylook order just in time for new years! My dailylook order arrived on New Years Eve and here I am sitting here on January 5th, and still no sign of my "dress." Also I recieved an email from Rosewe.com that was happy holidays card and the card was a team of dental care workers and a list of their different oral surgeries. I am fuming and everytime I try to log in to my account, it says my account does not exist. I have tried the only email and 3 passwords that I use. None of which work... I tried making a new account and it says my email was already being used. I tried to email myself a forgot password and it says then that my email does not exist in their system? HOW does that make sense?! Sincerely, A VERY pissed consumer.
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2 comments
Canton
#926985

Dear customer,

i am customer service representative from Rosewe.com.

Can you please tell me your order number?

We have 3 shipping methods with different deliver time and before shipping we also need about 3-5 working days to process the order .

As for the website where you can't login, you can contact with us with this link http://www.rosewe.com/support.php .

Just describe us the problems you have and we will solve it for you in 1 working days . Have a nice day!

Canton
#926342

Dear customer,

I am customer service representative from rosewe.com and i hope i can help you with this matter.

Firstly, we have 3 shipping methods and the deliver time depends on that.Can you please tell me your order number so that i can check it for you??

Secondly,if you have any trouble with the website such as password lost, you can contact with us using this link http://www.rosewe.com/support.php and one of our customer service representative will response in 1 working day.

Hope you can contact with us soon.

Have a nice day!

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Review
#578489 Review #578489 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Problem with delivery

Ladies top | Rosewe review from Perth, Western Australia

I have still not received this product which I ordered before xmas. this top was meant to be a xmas present so it was a big let down not to receive it. this makes me wonder if this is a fraudulent company. I would like an explanation from some one RE: this item. My home address is 1a candiru court Sorrento 6020 perth wa and my email address is margaretarthur1950@yahoo.com.au kindest regards Mrs Margaret Arthur. Registered Nurse Friday second of January 2015. If I do not receive word about this garment then I ill be taking this to the police and consumer affairs.
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1 comment
Canton
#925340

Dear margaret arthur,

I am customer service representative of rosewe.

I have checked your order and i noticed that you chose flat rate shipping and order was sent out on 16th Dec.

For this kind of shipping method it generally takes about 20-30 working days to arrive after shipping to arrive so it's normal that you haven't received it by now.

How about we solve the matter between ourselves?Can you please remove this review for us when it solved??

Waiting for your reply! Have a nice day!

Review
#577212 Review #577212 is a subjective opinion of poster.
Cons
  • Customer service is very poor
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered