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Rosewe - Review from Houston, Texas

1.0
Details
I purchased items OVER 2 weeks ago & still has yet to receive my order!! Highly pissed!
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1 comment
Canton
#959106

Dear customer,

I am customer service representative from rosewe.com.

We have 3 shipping methods with different deliver time.

May i know which shipping method you have chosen?

Besides, we also need about 1-5 working days to process the order before shipping.

If you want to know the exact information about the order, please contact with us directly: http://www.rosewe.com/support.php

ID
#608627 Review #608627 is a subjective opinion of poster.
Reason of review
Problem with delivery
Hola....yo necesito sea devuelto mi dinero a mi tarjeta de credito.han pasado 7 dias desde mi pedido y veo q esta confirmado, pagado pero no enviado.no puedo esperar mas.agradezco por su atencion
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2 comments
Anonymous
#1178721

buenas voy a devolvee un pedido que hice me llego pero no es para nada lo que pedi me queda supde corto el vestido que se suponia que era largo quisiera saber cuando me devolveran el dinero graciaa

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ID
#608182 Review #608182 is a subjective opinion of poster.
Reason of review
Problems with payment

Rosewe - Dress Review from Henderson, Tennessee

I place a order a dress February 26 have not got the dress yet my daughter prom coming up I call no one pick up the phone
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1 comment
Canton
#959108

Dear customer,

I am customer service representative from Rosewe.com and i hope i can help you with your order.

We need 3 shipping methods with different deliver time, if you chose flat rate shipping you may need wait 15-20 working days for it's arrival after shipping.

I suggest you contact with us directly so that we can offer more information:

http://www.rosewe.com/support.php

ID
#607960 Review #607960 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Problem with delivery

Rosewe is a scam

1.2
Details
I ordered a jacket for a gift for my daughter, but it came with the zipper broken. The part was completely off the jacket. First they offered me $10.00. After multiple communications, they refused to refund me the full purchase price, but only 60% of the "value" of the jacket. Despite their website stating that damaged goods will be refunded. They are a scam. DO NOT SHOP THERE. Customer service was really slow and not helpful at all. And the jacket isn't even good quality, not even worth the price I paid, even if it didn't arrive damaged. Don't take a chance on them.
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1 comment
Anonymous
#964443

I ORDERED A FEW ITEMS. NEVER GOT MY PRODUCTS.

EMAILED THEM AND DID NOT GET A RESPONSE. THEY ARE A SCAM!!!!

ID
#607464 Review #607464 is a subjective opinion of poster.
Product
Rosewe Jacket
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Full refund
Tags
  • Rosewe Scam
  • Rosewe Complaints

Rosewe - Dress Review from East Orange, New Jersey

1.0
Details
I ordered 3 dresses on February 17,2015.Took about 4 weeks getting to me. Before I received the clothes I called their customer service line but nobody picked up.I decided to take them up on their offer and write a ticket and shortly after I filed a claim with PAYPAL, I received the dresses to cut my long story short, the dresses were of extremely poor quality. Looked like a rushed tailoring job.Button sewn hanging without an attachment. The other two dress were just hideous and I would never wear the.Please Never EVER spend your hard earned money on their ***.Not worth it.I do not intend to wear x
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1 comment
Anonymous
#957611

I ordered $77 worth of items on 2/11/15. I put a ticket in after a few weeks and was told the items would ship in 5 days.

I am still waiting. I put another ticket in today to ask for a refund.

We shall see what happens. Thankful I used PayPal and not a credit card.

ID
#606980 Review #606980 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Bad quality

Rosewe - Review from Fort Lauderdale, Florida

Looking at these reviews I'm guessing Rosegal & Rosewe are the same people...SCAMMERS!!!!
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1 comment
Anonymous
#957332

Dear customer,

I am customer service representative from Rosewe.com and i hope i can help you with your problem.

First, we are Rosewe and we are not the same with the website you mentioned.

Second,if you placed new order and you have questions with it, please tell inform us and we will solve it for you as soon as possible.

ID
#606928 Review #606928 is a subjective opinion of poster.

Rosewe - SCAMMED OUT OF MY MONEY

I placed an order online for merchandise totaling $400.00 through rosewe.com, I even paid extra for expedited shipping which promises to ship within 4 days of receiving the order. So far this has been a nightmare. My order status is still showing paid, but unshipped. I contacted the company via email 13 times but still haven't gotten an answer about when my merchandise will ship. I called the number on the website but its out of service. This is CRAZY!!!! DO NOT BUY ANYTHING FROM ROSEWE.COM ITS A SCAM! Im currently disputing my transaction with my bank to try to recover my money being that they will not respond to any request regarding my account.
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ID
#606874 Review #606874 is a subjective opinion of poster.
Service
Rosewe Shipping Service
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Full refund

Rosewe - Coat Review from Clarksboro, New Jersey

Im a first/last time customer.I placed a order for a coat that went out on jan17..46days later it has not arrived.numerous tickets have been put in as a complaint but ironically they have no phone#.I want my money refunded.&warning to others do not do business with this company!
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1 comment
Canton
#955785

Dear customer,

I am customer service representative from Rosewe.com

We are sorry for the inconvenience caused, the fact is that we have holidays of 7 days from 17th-24th Feb so we can't reply your tickets during this time.

Hope you can understand that and now you can login your account to check that, and your tickets are replied.

Nice day!

ID
#603929 Review #603929 is a subjective opinion of poster.
Product
Rosewe Coat
Reason of review
Problem with delivery

Rosewe - Review in Footwear and Clothing category from Sydney, New South Wales

Worst service DO NOT ORdEr anything from here Bad service bad quality
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1 comment
Canton
#955786

hello,

Have you ever placed orders on our site?

May i know your order number and what happened?

We don't know what happened ,hope you can tell me so that we can solve this matter for you as soon as possible.

You can contact with us directly here:

http://www.rosewe.com/support.php

ID
#602740 Review #602740 is a subjective opinion of poster.
Product
Rosewe Clothing
Reason of review
Poor customer service

Online Order Review

cancelled my order and was still charged for it!
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ID
#601408 Review #601408 is a subjective opinion of poster.
Reason of review
Problems with payment