Anonymous
map-marker Lafayette, Louisiana

Absolutely AWFUL Servoce

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Not only was it a pain to order the clothes in the first place (turns out you could submit your order but now have paid for it, resulting in an additional visit to work through their website) but they take over a week to ship your items. They eventually send you a tracking website, you know, to track your clothes order, but the track17.net website is confusing at best, fraudulent at worst. Just know that there will be NO way to tracking your order. By the time your items arrive, they are thin, cheap-looking and you've forgotten you were getting anything in the first place. Not worth the trouble or the money, regardless of how many "coupons" they supply. Never again.
View full review
Loss:
$50
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous
map-marker New York, New York

Rosewe - Online Order Review from New York, New York

I still waiting on my order.. please contact me 347 490 ****
View full review
Reason of review:
Problem with delivery
1 comment
Canton Thy

Hello,

I am customer service representative from rosewe.com and i hope that i can help you with your order.

but first of all,can you please tell me your order number?I can do nothing with out the order number

our contacting link is http://www.rosewe.com/support.php

waiting reply!

Anonymous
map-marker Laguna Beach, California

Rosewe - Dress Review from Laguna Beach, California

Their stuff is ***. I bought a dress that looks nothing like it did online and the coat I bought is so poorly made, I wouldn't give it to a homeless person.
View full review
Reason of review:
Bad quality
2 comments
Canton Thy

Dear Customer,

I am customer service representative from rosewe.com.

Firstly, thank you so much for your order on our site.

Secondly , sorry for the inconvenience caused.And we hope you can tell us your order number and send us the pictures of the items with quality problems so that we can solve it for you as soon as possible.

Nice day!

Canton Thy

Dear customer,

I am Customer Service Representative of Rosewe.com and i really hope i can help solve your problem and offer some information.

We have a system of ticket where you can tell us the information of your order, if you are not satisfied with the quality of the item you can contact with us and we will help solve as soon as possible.

Contacting link is http://www.rosewe.com/support.php

View more comments (1)
Anonymous
map-marker Nepean, Ontario

Rosewe - Online Order Review from Nepean, Ontario

I had ordered December 1st and still haven't received shipping confirmation. Also sent a ticket to contact me and I haven't heard anything back either. Unsure to contact to start a dispute. I didn't pay with pay pal but yet on my purchase form it says " Pay Pal * ROSEWE .com " DO NOT order from them!
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Reason of review:
Order processing issue
3 comments
Canton Thy

Dear customer,

I am Customer Service Representative of rosewe.com. Hope i can help you solve the issue.

We generally need about 3-5 working days to process the order before shipping and once order was sent out we will send a notification to our customer.

So please check your mail box carefully. If you still can't find the information, just send us an ticket and we will check it for you.

nice day!

Canton Thy

Dear customer,

Firstly, i hope you have a good day.

We have three shipping methods with different deliver time after shipping and customer are allowed to choose which shipping methods they like.

Besides, only items marked as 'ships in 24 hours ' can be sent out in 24 hours after confirmation.So for other items we need time to process it after shipping.

Hope you can understand that.

And if there are any other questions, please contact with us directly here http://www.rosewe.com/support.php

Guest

blairs clothes run one size smaller than what they say ! I think their shoes are great .

Clothing not so great . The sizes run smaller than they should . If you take a 18 order a 20 if tyyou take a 2 x order 3 x !!!!!!!!!!! They some times ship right away and others take a long time to come in.

I have ordered atleast 5 pair of shoes from them and the shoes are great and last a LONG TIME . wODERFUL FITTING BOOTS FOR WOMEN !

View more comments (2)
Anonymous
map-marker Perth, Western Australia

Ladies top

I have still not received this product which I ordered before xmas. this top was meant to be a xmas present so it was a big let down not to receive it. this makes me wonder if this is a fraudulent company. I would like an explanation from some one RE: this item. My home address is 1a candiru court Sorrento 6020 perth wa and my email address is margaretarthur1950@***.com.au kindest regards Mrs Margaret Arthur. Registered Nurse Friday second of January 2015. If I do not receive word about this garment then I ill be taking this to the police and consumer affairs.
View full review
Loss:
$30
Cons:
  • Customer service is very poor
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Canton Thy

Dear margaret arthur,

I am customer service representative of rosewe.

I have checked your order and i noticed that you chose flat rate shipping and order was sent out on 16th Dec.

For this kind of shipping method it generally takes about 20-30 working days to arrive after shipping to arrive so it's normal that you haven't received it by now.

How about we solve the matter between ourselves?Can you please remove this review for us when it solved??

Waiting for your reply! Have a nice day!

Anonymous
map-marker West Hempstead, New York

Rosewe - Online Order Review from West Hempstead, New York

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I am awaiting my items from rosewe and haven't gotten them so I going to start nationwide issue and shut there *** down
View full review
Reason of review:
Problem with delivery
2 comments
Guest

You sound really ignorant

Canton Thy

Dear,

This is customer service representative from Rosewe.

Sorry for the inconvenience caused and i know that you are still waiting for the order.Can you please tell me the order number so that i can check the status of the order for you and solve the problem as soon as possible for you??

You can send email to us(support@rosewe.com) and i will reply in 1 working day.

Nice day!

View more comments (1)
Anonymous
map-marker Odessa, Texas

Rosewe Clothing Review

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Clothes are very small. I am a size 9/10. I ordered large and I can't put anything on. I'm unable to get I touch with the company. I want is to return the merchandise for a refund.
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Charlotte, North Carolina

SCAM

I ordered clothes then 2 days later accessories. The accessories came but I still haven't recieved my clothing. I have sent several messages to this company and I have requested a refund. I am getting very frustrated about this matter. I want my money back. I keep submitting my ticket to Rosewe every day for a week. I have yet to recieve my refund or my merchandise. I have not heard from Rosewe in 2 days now. I don't know what else to do. I am going to submitted another request. If someone knows of another way to contact Rosewe, please let me know.
View full review
Loss:
$87
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Littleton, Colorado

Rosewe - Website Review from Littleton, Colorado

Sounds like a Chinese website to me, beware, they do not follow the same rules and regulations as the U.S. , I am filing a complaint with another Chinese website that stole $223 from me. These are all scams they are second hand shops
View full review
Reason of review:
Poor customer service
2 comments
Guest

I'm curious what the other site was that you were referring to. I want to make sure I am aware of it as well as this one.

Canton Thy

Dear customer,

We don't know if you have placed orders on our site but it's true that we are not the same site with which you have bought from.

We have our own policies and customers are encouraged to read them before placing order.

And whenever customer has questions or problems with the order they can contact with us directly.

View more comments (1)
Anonymous
map-marker Deux-Montagnes, Quebec

Rosewe - Review in Footwear and Clothing category from Deux-Montagnes, Quebec

Beware ... do not buy from this company !!! Rosewe, Rose Gal. Sammydress, LightinTheBox ... they are all sister sites That need to be stopped and Facebook needs to quit allowing them to advertise and Promote through them !!! And their help that it offers you a lie.
View full review
Reason of review:
Poor customer service
1 comment
Canton Thy

Dear customer,

I am customer service representative from rosewe.com , i hope that i can help with the trouble you have met with our site.

Firstly, we are not the same site with the sites you listed and we are different company.

Secondly,i don't know if you have placed orders on our site. If you have placed orders and you met some difficulties please contact with us with this link http://www.rosewe.com/support.php we will help solve it for you ASAP.

Waiting for your reply!

Anonymous
map-marker Antioch, Tennessee

Rosewe - Website Review from Antioch, Tennessee

Ordered two items same day seperate orders ob 11.11.14. Paid with paypal. Website shows processed and delivered but never received the packages...cant get anyone on the phone to dispute or track. Dont order from them.
View full review
Reason of review:
Problem with delivery
1 comment
Canton Thy

Dear,

We are terribly sorry for what happened and we know that you may start worry about the order.

And i think it's better that you contact with us directly so that we will know what's the problem and solve it for you ASAP.

Please contact with a ticket here http://www.rosewe.com/support.php

Have a nice day!

Anonymous
map-marker Grand Rapids, Michigan

Online Order Review

I submitted my order and have still not received the items I ordered. Tried to contact multiple times with zero response in return. Extremely frustrated and will dispute the charges on my card. I seen the ever ties meant for this company on Facebook. I will make a point to post on Facebook on a daily basis how they are a scam do not order from them
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Oldham, Oldham

Rosewe - Top Review from Oldham, Oldham

I ordered a top 30.12.14 and still waiting for delivery quick enough to take my money. Apparently item has been dispatched!!!!!
View full review
Reason of review:
Problem with delivery
1 comment
Canton Thy

Dear customer,

I guess you placed the order on 30th Nov not 30th Dec , right??

Well, before shipping we generally takes about 3-5 working days to process the order and the deliver time after shipping depends on the shipping methods used.

I suggest you contact with us directly so that we can solve your problem and offer more information.

Please contact with us here http://www.rosewe.com/support.php

Nice day!

Anonymous
map-marker Indianapolis, Indiana

Rosewe Clothing Review

this service is very awful I received my merchandise 25 to 30 days late and the product is very bad quality. I will never purchase anything from this site again
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Mount Laurel, New Jersey

Complete sham and fraud

This company is a complete sham and when you try to return your items they will offer you 1/4 credit to buy something else. Why buy complete junk they put out there. Items not as pictured and way to small and I am a small person! So when you go to return the items you will be told to pay postal charges and since going to CHINA to get tracking which comes to more than you paid. Your word against theirs that they received it….actually told us not to bother because it could get lost because of all of the connections. BUYERS BEWARE!!
View full review
Reason of review:
Poor customer service

Preferred solution: Full refund

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