Anonymous
map-marker New York, New York

Rosewe - Online Order Review from New York, New York

Hola....yo necesito sea devuelto mi dinero a mi tarjeta de credito.han pasado 7 dias desde mi pedido y veo q esta confirmado, pagado pero no enviado.no puedo esperar mas.agradezco por su atencion

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Reason of review:
Problems with payment
2 comments
Guest

buenas voy a devolvee un pedido que hice me llego pero no es para nada lo que pedi me queda supde corto el vestido que se suponia que era largo quisiera saber cuando me devolveran el dinero graciaa

Canton Thy

Hola,

Buenas tardes y perdon por lo que ha pasado.

La verdad es que tenemos vacaciones antes por eso hay muchos pedidos sin envio.

Por eso necesitamos mas tiempo para preparar los productos de los clientes.

Esperamos que usted pueda entenderlo y nosotros vamos a enviarlo para usted lo antes possible.

Que le parece??

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Anonymous
map-marker Dover, New Hampshire

Rosewe - Online Order Review from Dover, New Hampshire

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Ordered from Rosewe never received order no correspondence from them after multiple attempts
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Reason of review:
Poor customer service
1 comment
Canton Thy

Dear customer,

I am customer service from Rosewe.com and i hope i can help you with your order.

We have 3 shipping methods and for each one , there are different deliver times.

May i know what shipping method you have chosen?

I also want to know your order number so that i can offer more information.

Contacting link is :http://www.rosewe.com/support.php

Anonymous
map-marker Lancaster, England

I received items from Rosewe Sizes not for normal ladies. Far too small and cheap. I even bought large and it's rubbish. £40.00 UK pounds out of pocket.

Have sent 4 emails for return address. Only received automated reply and a ticket number. Now that it is Chinese New Year place is closed till 24 February. I doubt these items would fit a youngster. Absolutely furious. Especially that you cannot do anything about it. This company should be banned from advertising, and selling! I even took the parcel to the post office and they would not accept it. This just pure robbery. Giving shoddy goods for overpriced products. I did not know it was a Chinese company I thought I was dealing with an American company. It would probably cost me more than the items to ship them back. ROBBERS!
View full review
Loss:
$56
Cons:
  • Poor quality
  • Any part of it
  • Cannot get a refund or return good
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

Just wish i would have read reviews before ordering now find myself in similar situation as some other customers they need to shut down this fraud of a website. WARNING: DONOT ORDER FROM THIS SITE

Anonymous
map-marker Laval, Quebec

Took too long for package to arrive and company will not give a refund.

I ordered a coat in Oct. 2014. Three weeks later it was not received. I emailed saying I no longer wanted the product as it was already too cold out to wear it. They said that it was at my post office and I had to pick it up and then return it. I never got notification from my post office. Finally it was delivered a month later however I refused to pick it up having it sent back instead. The company said they would refund it when they received it. As of Jan. 8, 2015 they keep saying it was not received and must be lost. This is a lie! They will not refund my money. They are a horrible website and do not stand by their return/refund policy. They are liars as my post office said the package was sent back and received by them. The entire cost is $22. They should not no problem refunding. I have given up but want people to be aware that they should not deal with this unethical company.
View full review
Loss:
$22
Cons:
  • Cannot return or get refund
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Canton Thy

Hello ,

This is the customer service from rosewe.com

can you plesae tell me your order no.? we would investigated this problem and give you a good solution .

Anonymous
map-marker Fort Lauderdale, Florida

Review from Fort Lauderdale, Florida

Looking at these reviews I'm guessing Rosegal & Rosewe are the same people...SCAMMERS!!!!
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1 comment
Guest

Dear customer,

I am customer service representative from Rosewe.com and i hope i can help you with your problem.

First, we are Rosewe and we are not the same with the website you mentioned.

Second,if you placed new order and you have questions with it, please tell inform us and we will solve it for you as soon as possible.

Anonymous
map-marker Orlando, Florida

Never shipped i lost my money

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I buy a $ 22 shirt 2 months ago i never recive it Le envie mas de 10 emails y jamas me contestaron,no compren porque no es como lo ponen y despues fui a ebay la blusa estaba en $7 la misma es la que es de encaje que ellos promocionan en la portada de la pagina (lace) la mista ropa la tienen en ebay no compren no compren no no no no no no no no no no no no compren porqueria engaño cheap cheap cheap no compres cheap engaños online engaños no no no no no no no no
View full review
Loss:
$23
Cons:
  • Cannot return or get refund
  • Customer service is very poor
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Greenville, North Carolina

Online Order Review

Have not recieved my order and cant get any info about it i will never order from them again and will make sure to let people know they suck
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Reason of review:
Problem with delivery
Anonymous
map-marker Peterborough, England

This website is a ***

I ordered some clothes more than three weeks ago I tried to get in touch with them I never got an answer and I never received my order I have read over 200 reviews of this company and found that all of the customers have had the same done to them so I would like to see that no one uses this company again And that I am very upset with the way this has been handled and also to lose my £30 pound that has been taken from my bank account which I will not be able to get back from this company
View full review
Loss:
$30
Cons:
  • I did not like
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Canton Thy

Dear customer,

I am customer service representative of rosewe.com and i sincerely hope that i can help you solve your problems as soon as possible.

We have 3 shipping methods with different deliver time and before shipping we also need about 3-5 working days to process the order.

If you have any questions you can contact with us with this link http://www.rosewe.com/support.php

please contact with us as soon as possible, tell us the information of the order so that we can solve it for you as soon as possible.

Anonymous
map-marker Richmond, Virginia

Rosewe - Online Order Review from Richmond, Virginia

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I ordered from Rosewe on December 21th and it is now January 10th. And it has not arrived! The tracking said that it delivered yesterday on January 9th to the front door or porch. Im not even sure which U.S delivery service they used. UPS, DHL, Fed ex? It doesn't specify! Just says it was delivered when it wasn't! I immediately emailed Rosewe and waiting for a response. But regardless, I WILL NEVER order from them again. Sounds like other reviews have said the same things and I wish I would have read these before ordering. Have heard the same things about lovely wholesale. Another China based company!
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Reason of review:
Problem with delivery
1 comment
Canton Thy

Hello ,

This is the customer service of rosewe.com.

we are so sorry about the bad reviews . how about that you give me your order no.

first ,we will investigate this issuse and give you a good solution.

plesae trust us, we will help you until you find the package

Anonymous
map-marker Clarksboro, New Jersey

Rosewe - Coat Review from Clarksboro, New Jersey

Im a first/last time customer.I placed a order for a coat that went out on jan17..46days later it has not arrived.numerous tickets have been put in as a complaint but ironically they have no phone#.I want my money refunded.&warning to others do not do business with this company!
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Reason of review:
Problem with delivery
1 comment
Canton Thy

Dear customer,

I am customer service representative from Rosewe.com

We are sorry for the inconvenience caused, the fact is that we have holidays of 7 days from 17th-24th Feb so we can't reply your tickets during this time.

Hope you can understand that and now you can login your account to check that, and your tickets are replied.

Nice day!

Jayme Doz
map-marker Brooklyn, New York

DO NOT ORDER FROM THEM

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I Ordered 2 items and requested 5 day shipping $4.99 to get in time for an event. I did not receive the clothing until 2 weeks later so not in time for event. Once I did get I found poorly made clothing that was not as pictured. The jacket had no buttons or way to close and the dress was about 3 sizes smaller than ordered. The cost to return would be 1/2 of what I paid as you need to ship to china. Waste of money and horrible service. I requested to return and their resigns was bizarre, that said I should wait and see if I liked it? I already know I don't like it. Do not waste your money on this site.
View full review
Loss:
$66
Cons:
  • Any part of it
Reason of review:
poor service, delivery, received late, defective, not as described

Preferred solution: Full refund

Anonymous
map-marker Ashville, New York

Rosewe - Shirt Review from Ashville, New York

do not order from this company! i have ordered a few shirts 2 months ago and still have not gotten anything! im nor happy at all, should have done more research about the company. no way to get ahold of them, they send *** emails that you can even understand.
View full review
Reason of review:
Problem with delivery
1 comment
Canton Thy

Dear customer,

I am customer service from Rosewe.com and i hope i can help you with your order.

We have 3 shipping methods and for each one , there are different deliver times.

May i know what shipping method you have chosen?

I also want to know your order number so that i can offer more information.

Contacting link is :http://www.rosewe.com/support.php

Anonymous
map-marker Neutral Bay, New South Wales

Never get what you paid for

paid for my two dressed over a week ago, never got my order number, shipment advise etc Nothing. no one contacted me for days, until i started sending them emails about my purchase and when i am going to get it. Someone replies me back Please understanding, nearly Chinese holidays, i will urge them to ship soon. Well, that was last week, and this week. I started threatening them to take complaints further, all they keep saying, Please understanding, we will ship soon, some staff on holidays, some work hard. As a comparison, another Chinese distributor i bought clothes online from recently, they sent me official confirmation of purchase, order requisites, shipment details, tracking number, and in two weeks i got my parcels. I will send complain emails officially to the trading and taxation departments in both Australia and China to investigate this dodgy business. I asked for my money back now.
View full review
Loss:
$45
Reason of review:
Order processing issue

Preferred solution: Full refund

1 comment
Guest

Dear customer,

May i know your order number?

I will check it and offer tracking information as soon as possible.

contacting link is : http://www.rosewe.com/support.php

Anonymous
map-marker Flagstaff, Arizona

No refund, no communication, & cheap product

Ordered 1 coat, charged for 3. Tried to IM, phone, email numerous times. They stated I only had 1 order, next thing I know, I've received three cheap coats.They do not speak or write English. Look at their web site. Rosewe told me to "sell to friend?Ok" exact phrase. The coats came in cheaply made and run very small. Returning is not available and even if it is, the coats would have cost $60.00 to ship back to China, again go to the site. Hard to contact China, nor would they answer anyway. Lesson learned ordering from China.
View full review
Loss:
$63
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Canton Thy

Dear customer,

we are terribly sorry for what happened.

Firstly, if you are charged 3 times you will get three transaction number and then you can contact with us using the ticket system on the website(http://www.rosewe.com/support.php) and tell us the different transaction number so that we can find the other 2 orders and canceled them.

And it's also possible that you have bought 3 pieces at the same time, if so , you can also contact with us and let us remove 2 for you.

Any questions,please feel free to ask us for help .

Anonymous
map-marker Sydney, New South Wales

Review in Footwear and Clothing category from Sydney, New South Wales

Worst service DO NOT ORdEr anything from here Bad service bad quality
View full review
Reason of review:
Poor customer service
1 comment
Canton Thy

hello,

Have you ever placed orders on our site?

May i know your order number and what happened?

We don't know what happened ,hope you can tell me so that we can solve this matter for you as soon as possible.

You can contact with us directly here:

http://www.rosewe.com/support.php

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