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Rosewe - Coat Review from Chicago, Illinois

1.2
Details
Rosewe - Coat Review from Chicago, Illinois
I purchased a coat that was marked down from $300 to $50 and an $11 dollar sweater. It took 2 weeks to ship and I was disappointed. The items were much smaller than the tag said and cheaply made.
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1 comment
Rosewe
#940277

Dear customer,

we are terribly sorry for what happened,but our size based on Asian size which is smaller than that of western country so we generally suggest customers buy a larger size.

just hope you can understand that and we will offer some discounts for future orders

you can contact with us here http://www.rosewe.com/support.php

Review
#589166 Review #589166 is a subjective opinion of poster.
Reason of review
Bad quality
4.0
Details
Do not buy from this company which guises under several names. The photos you see are not what is sent..they make very poor Shoddy unwearable copies. There is no way to return or get a refund...they don't give you an address or return your emails....very shoddy they...
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2 comments
Anonymous
#1487364

What legitimate website does rosewe takes the pics from? I want to shop in that site.

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Review
#589128 Review #589128 is a subjective opinion of poster.
Product
Cons
  • Cannot return or get refund
  • Poor quality
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund
Tags
  • Rosewe Scam
  • Rose We Scam

Rosewe you suck!

1.0
Details
Yeah this company freaking SUCKS! I dont have a problem waiting to get my items however I do have a problem receiving an item that is nowhere close to what I ordered...I ordered a gorgeous try colored dressed that wouldve been perfect for work, but what I received was a tri color silky looking dress that looked like it was the costume from THE INCREDIBLES.... I think this company knows that people will probably not return anything because to lose a mere $12 on an item is a drop in the bucket to one person but I'm sure over time they have acquired a pretty penny or sending items and not being asked for a refund from quite a few consumers leaving them to make off pretty great.... this is by far the WORST website I have ever ordered from and I am an avid online shopper.....ROSEWE you suck ***!
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2 comments
Rosewe
#939698

Dear customer,

I am customer service representative from rosewe.com,may i ask what's your order number?

Please note that due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves.

And according to our return policy, customer need cover the shipping fee of return .

We just hope you can understand that and any question, you can also contact with us directly。

Nice day

Rosewe
#938108

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with this issue.

As stated on our return policy, if there are any quality problems with the items bought customers are encouraged to contact with us but if there are any returns customers need pay it.

Now , if you are not satisfied with the items bought please contact with us directly, ok?

Waiting for your reply and our contacting link is http://www.rosewe.com/support.php

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Review
#587817 Review #587817 is a subjective opinion of poster.
Cons
  • Poor quality
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund

Rosewe - Online Order Review from New York, New York

I still waiting on my order.. please contact me 347 490 2721
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1 comment
Rosewe
#938105

Hello,

I am customer service representative from rosewe.com and i hope that i can help you with your order.

but first of all,can you please tell me your order number?I can do nothing with out the order number

our contacting link is http://www.rosewe.com/support.php

waiting reply!

Review
#587748 Review #587748 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.3
Details
Rosewe - Clothing Review from Loganville, Georgia
The clothes do not fit at all I want a full refund the only giving me small percent I spent almost 200 and get only 90 dollars And they say because Its been worn but I had to try it on!!
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1 comment
Rosewe
#938106

Hello,

We are terribly sorry for what happened and here is our return policy http://www.rosewe.com/return-policy-a90.html and we encourage all customers read it first.

As stated, all the items returned can't be worn , please understand that.

And if you still have questions with it you can contact with us directly: http://www.rosewe.com/support.php

Review
#587743 Review #587743 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rosewe - Clothing Review from Salt Lake City, Utah

You are a suck company. I want my $21.78 returned to me in full, or recieve my clothing in perfect condition. I dont think you realize that people are sue happy and if this unprofessional behavior continues, you are up for a lot of cases. Get your *** together.
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1 comment
Rosewe
#937526

Hello,

Can you please tell me what's the matter with your order?

Can you please describe it for me in details so that i can check it for you?

And you can contact with me through this link : http://www.rotita.com/support.php

Waiting for your reply!

Have a nice day!

Review
#587177 Review #587177 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rosewe in Pascoe Vale, Victoria County - Bad company to deal with.

1.0
Details
No refund or exchange available, No return address, no reply from company, other than issued with a ticket number, that's the beginning and end of any further correspondence with them from their end, your left, high and dry, product that doesn't fit, poor quality garments, and no one to turn too. This company is quick at taking your money, l have never dealt with any firm that the customers service has been so bad, and to rip people off this way is very unfair, and it looks bad for the companies that run a honest , good and reputable, On Line Service.
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2 comments
Anonymous
#950911

Rosewe's solution to my problem was to give me a discount on my next purchase, THAT WON'T BE HAPPENING !! .Once again to everyone out there DON'T ORDER ANYTHING through this company ,or any of there other companies they are linked to.

Rosewe
#936345

Hello ,this is the customer service of rosewe.com. we are so sorry about the bad review .

can you please tell me your order no. we will check the issue and give you a good solution.

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Review
#586736 Review #586736 is a subjective opinion of poster.
Cons
  • Cannot return or get refund
  • Customer service is very poor
  • Poor quality
Reason of review
Not as described/ advertised
Loss
$97
Tags
  • Rosewe Scam

Rosewe - Will not respond to emails! Will not give return address!

This company will not give communicate with me, give me their return address or REFUND ME! I would strongly advise PayPal to not do business with them. I am imagine I am NOT the first cunsumer to complain to PayPal regarding this company! Do not waste your time ... They are not reputable! they really need to be reported and consumers need to be aware that this is a scam as previously said above. there is no customer service! No telephone number! PLEASE PLEASE DO NOT ORDER FROM ROSEWE!! I have put in so many complaints and they refuse to respond.
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3 comments
Anonymous
#986337

I need their email address can someone give it to me please?? Trying to return jackets thst are wrong size

Rosewe
#935525

Hello ,

This is the customer service from rosewe.com

We are so sorry that we may missed your email or your call.

can you please contact us by subbmitting a ticket . how to submit ticket ,check here

http://www.rosewe.com/support.php

we will give you a good solution . thank you

Anonymous
#1240498
@Rosewe

Never responded to my ticket submission. Seriously poor customer service.

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Review
#585896 Review #585896 is a subjective opinion of poster.
Cons
  • Cannot return or get refund
Reason of review
Problems with payment
Loss
$80
Preferred solution
Full refund
Tags
  • Rosewe Scam
1.0
Details
DO NOT order from this website. They send you *** items made very poorly (with no return slip) and will do everything in their power not to give you a refund. I sent two emails to them to cancel an order and they ignored them and sent my item anyways, no confirmation...
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2 comments
Rosewe
#933495

Hello,

I am customer service representative from Rosewe.com and we are terribly sorry what happened.

But we never ignored emails from customers and all the email address from which we sent notification emails can't be replied if you have read the emails we sent carefully and we suggest customer contact with us using this link http://www.rosewe.com/support.php

And once order was sent out we will sent a notification email to our customer, you can check your email box.

Now if you still have problems with the order and want them to be solved you can contacted with us here:http://www.rosewe.com/support.php

Nice day!

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Review
#584101 Review #584101 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
3.0
Details
WANT REFUND....NOW ...I have submitted ticket numbers and done all I can to get you people to respond to me.....All you say is that your sizes are for Asian people......why don't you say that when we order...My daughter ordered 5 blouses from you and they were way to...
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10 comments
kaydence11111
#1126118

I also paid through PayPal. Could you please tell me how you received your refund? Thank you

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Review
#583416 Review #583416 is a subjective opinion of poster.
Cons
  • Very poor service
  • Any part of it
  • I did not like
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund
Tags
  • Rosewe Scam