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I purchased 3 dresses from this company. I used the chart provided on their website to select the correct size and THEN I went up a size. Well the items I received are SIGNIFICANTLY smaller than measurements listed in their chart. I requested to return them all and...
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4 comments
Anonymous
#1169463

HORRIBLE EXPERIENCE! They refuse to give you address to return items and suggest that if the item does not fit then to give it as gift.

You cannot speak to a live person and takes days to get a response back on "Live Chat".

I will be disputing this charge from my credit card company... end rant.

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Review
#621873 Review #621873 is a subjective opinion of poster.
Cons
  • Customer service is very poor
  • Cannot return or get refund
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund
I ordered 2 dresses from the a month ago and up to now I still haven't received them. Do waste your time or money ordering from them. Facebook should not let them post about their clothing because of all the negative reviews. They draw you in with the great prices....
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1 comment
Canton
#971216

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with your order.

Generally we have 3 shipping methods with different deliver time.

For some countries which is very far away from China, it may takes 1-2 months.

Now, i hope you can provide your order number so that i can help with your order.

Contacting link is : http://www.rosewe.com/support.php

Review
#620676 Review #620676 is a subjective opinion of poster.
Cons
  • Any part of it
Reason of review
Problem with delivery
Loss
$52
Preferred solution
Full refund
Tags
  • Rosewe Scam
1.0
Details
The dress i ordered looked nothing like the picture on the site. the material was way different and the dress was short. Im not satisfied and wont be ordering anything else from here.
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1 comment
Canton
#971217

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with it.

We provide items of high quality at this price and we check the items before we ship out.

If customers are not satisfied with the items, they are encouraged to send us pictures and we will check and offer solutions as soon as possible.

Review
#620425 Review #620425 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Not as described/ advertised
I order two dresses still havent receive them yet been a month. My money have came out my account. Never will i order anything else from this company
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1 comment
Canton
#971218

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with it.

Generally we have 3 shipping methods with different deliver time.

Flat rate is the slowest one , i don't know if you have chosen this one.

And deliver time also depends on distance.

Now, we hope you contact with us directly and provide your order number so that we can offer exact information: http://www.rosewe.com/support.php

Review
#620008 Review #620008 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Problem with delivery
1.9
Details
I ordered a bathing suit on April 6. Rosewe along with PayPal sent me an invoice (via email) within minutes so I thought they were very professional and top of their game. April 7, I get another email from rosewe about my tracking order from both them AND UPS. Great...
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1 comment
Canton
#969714

Dear customer,

I am customer service representative from Rosewe.com and i hope i can help with your order .

Firstly, as you can see in the website, we have 3 shipping methods with different deliver time.

But the deliver time also depends on the distance.

Not all the items can arrive within 5-7 days.

Just hope you can understand that.

Review
#619557 Review #619557 is a subjective opinion of poster.
Reason of review
Problem with delivery
I find you charged for overnight delivery last week n it's been nine days I still don't have my order
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1 comment
Canton
#969715

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with the order.

Generally, on our site , we have 3 shipping methods with different deliver time.

I don't know which shipping method you used and when you paid the order.

Hope you can contact with us and telling us the order number so that we can offer correct information.

Thank you for understanding

Review
#619279 Review #619279 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rosewe - Bathing Suit Review from Norwalk, California

1.0
Details
What a disappointment, the quality is horrible. I bought a bathing suit nothing like the picture the print looks like they used a computer to print the color. Cheaply made, strings are unevenly cut material super thin it won't even hold. This is a SCAM! I messaged them they pretty much said you get what you pay for as the reply was that their prices low. I asked to return the item they referred me to their website but shipping address is no where to be found. I went to my local post office asked if they can track the send's address but they can't since it's from China. They advised to never but from China again as this happens often. Please stay away from ROSEWE!!!
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1 comment
Canton
#969234

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with your order 。

Generally, if customer is not satisfied with the quality they can communicate with us directly and we will offer the best solution we can based on our return policy.

Hope you can communicate with us directly and we will offer return address for you if you insist

Review
#619065 Review #619065 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.4
Details
I bought a dress and I have not received it. I've sent in tickets, but never my dress. I am livid. Does anyone have the phone#? I keep getting the same reply. "Paid, unshipped." I need to know "why" As I read some of their messages. It appears that they speak little...
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15 comments
Anonymous
#1329058

i ordered a swimsuit may 5 2017 didnt get it yet try calling this number no one there try tracking nothing was coming from china wth called my post office today they told me it could take a month wth so upset

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Review
#618160 Review #618160 is a subjective opinion of poster.
Product
Rosewe Dress
Cons
  • Cannot return or get refund
Reason of review
not received my merchandise
Loss
$18
Preferred solution
Full refund
Tags
  • Rosewe Complaints

Rosewe - Online Order Review from Chicago, Illinois

Did not receive products ordered. Had to contact PayPal and threaten to get attorney generals office involved. Got 1 refund for $19.08. Still looking for the other one
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1 comment
Canton
#967733

Dear customer,

I am customer service representative from rosewe.com and i hope i can help you with the difficulty you have met.

Firstly, I hope you can tell me your order number so that i can track the order and offer the information you want.

You can contact with us directly~~ http://www.rosewe.com/support.php

Review
#616756 Review #616756 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rosewe Dress Review

1.0
Details
Ordered three dresses from them a month ago. Never received anything. Submited numerous tickets,they don't even read them,just reply some random stuff in terrible english. Luckily it wasnt much money,still very upseting. Somebody has to stop them. They steel our money and get away with it. How is that possible? Scamers,thats what they are.
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Review
#616685 Review #616685 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Order processing issue