Anonymous
map-marker Paradise, Nevada

Rosewe - Online Order Review

Yes there was s ordered made that I never got please contact me ASAP 502416**** thank you.... Michelle
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Reason of review:
Problem with delivery
2 comments
Canton Thy

Dear customer,

We are sorry for what happened.

Could you inform us the order number? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will check in detail about the your order and reply.

Looking forward to hear from you. Have a nice day:)

Canton Thy

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

You can find the order no. on your payment invoice.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

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Anonymous
map-marker Houston, Texas

Rosewe - Return Policy Review from Houston, Texas

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They do not give you a address to return the item and I will never order from them again. They will not give you a full refund. They will keep most of your money for shipping

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Reason of review:
Poor customer service
2 comments
Canton Thy

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with your order.

We are terribly sorry for what happened and here is our return policy: http://www.rosewe.com/return-policy-a90.html

Please check it carefully ,if you insist return it, please contact with us and we will offer return address:http://www.rosewe.com/support.php

Guest
reply icon Replying to comment of Canton Thy

Don't trust them all lies!

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Anonymous
map-marker San Antonio, Texas

Rosewe - Sizing Chart Review from San Antonio, Texas

You did right by coming here. Don't listen to the other comments.

They are probably friends of the people. When you offer items, there should be a comparison chart. There was another site I came across and didn't realize it till they pointed out to check the size chart. I appreciated it because it wasn't noticeable that the stuff was from another country.

I saw that site that you got the dress from. I saw that dress. There wasn't anywhere to indicate that it was being made from another country. Yes they should point out that the sizes should be size adjusted in thought when buying and give a note to compare to our size chart.

By the way,to the person talking about sizes of Chinese woman.

They can be chunky like us to. Average size for average American women are about 5'1 to 5'5 and our weight is not an average toothpick.

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Anonymous

A Complete Scam

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Ordered items in my size according to their sales chart. The shirts arrived and they were several sizes too small, nowhere near the measurements their site gives. I contacted customer service about my disappointment and this was, word for word, their first response to me: "I am sorry those sizes don't fit you. if you want to return the items , you need to pay for shipping fee .which is not worthwhile for you. Could you pls think it twice before you make a final decision? This is the return policy that you can read in detail. http://www.rosewe.com/return-policy-a90.html we advise that you resell the items and buy some correct sizes on our site . we will give you some compension to your store account, is that ok?" Like store compensation would do me any good given that their sizing charts are completely inaccurate. After expressing my displeasure, they said if I insisted, I could return the items and they could give me the address. Now they're claiming they're only going to give me a refund of 60%, despite their own false advertising and the fact that this is their fault, if *I* pay for registered mail shipping of the items back (which they could turn around and resell to some other hapless consumer). Avoid AT ALL COSTS.
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Cons:
  • Cannot return or get refund
  • Customer service is very poor
  • I did not like
Reason of review:
Poor customer service
Anonymous
map-marker Olney, Maryland

Rosewe - Vest Review from Olney, Maryland

Rosewe - Vest Review from Olney, Maryland
I ordered a vest from Rosewe and it was falling apart and shedding the minute I took it out of the package. Rosewe was extremely difficult in communicating. After several emails with them asking for photos, they offered me $5 for a $27 item. I will never buy from them again.
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Reason of review:
Bad quality
2 comments
Guest

Yes same here they are poor copies of the photographs they advertise...unwearable i binned mine ...

Canton Thy

Dear customer,

I am customer service representative from Rosewe.com , we are terribly sorry for what happened but i hope that i can help you with this issue.

But now , i need you tell me your order number first so that i can use it to check your emails and offer a better solution for you.

Ok?

Waiting reply!

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Anonymous
map-marker Houston, Texas

Rosewe - Dress Review from Houston, Texas

I got my dress in the mail yesterday this dress is si cheap and it was tore the hem is not even finish I want my 15.75 back I. Don't wear cheap looking clothes this is a fraud
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Reason of review:
Bad quality
1 comment
Canton Thy

Dear customer

We apologize for what happened.

Could you please inform me your order no.? Then I can check for you.

Also you can submit the ticket and attach the photos.

Please click http://www.rosewe.com/support.php

We will help you solve the problem, please no worry. Looking forward to hear from you Nice day:)

Anonymous
map-marker Philadelphia, Pennsylvania

Rosewe - Overnight Shipping Review from Philadelphia, Pennsylvania

I find you charged for overnight delivery last week n it's been nine days I still don't have my order
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Reason of review:
Not as described/ advertised
1 comment
Canton Thy

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with the order.

Generally, on our site , we have 3 shipping methods with different deliver time.

I don't know which shipping method you used and when you paid the order.

Hope you can contact with us and telling us the order number so that we can offer correct information.

Thank you for understanding

Anonymous
map-marker London, England

Rosewe Website Review

I purchased an item on the website on the 12/04/15. I still haven't got the item, I sent them am email and I didn't get a reply. I am highly disappointed, I have never had this problem before.
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Reason of review:
Problem with delivery
Anonymous
map-marker Bowerhill, England

Rosewe Dress Review

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Ordered three dresses from them a month ago. Never received anything. Submited numerous tickets,they don't even read them,just reply some random stuff in terrible english. Luckily it wasnt much money,still very upseting. Somebody has to stop them. They steel our money and get away with it. How is that possible? Scamers,thats what they are.
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Reason of review:
Order processing issue
Anonymous
map-marker London, England

Rosewe - Clothing Review from London, London

I received my order 2 day and they all *** and not same as pic they showing i gues rosewe try to copy that cloths and so bad quality aswel and i dont understand how other people saying its good quality and good. :( all bull *** and waist of money never ever gonna order again i was soo looking forward my order :(((((((((((
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Reason of review:
Not as described/ advertised
1 comment
Canton Thy

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with it.

We checked our items carefully before shipping to make sure all the items arrived in good condition.

If you received the items and you are not satisfied with is you can contact with us and we will offer a better solution.

Contacting link is : http://www.rosewe.com/support.php

Triton Tql
map-marker Roanoke, Virginia

Tried to get through to customer service

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After seeing the response from Rosewe to contact their customer service department, I tried that and guess what it was the same thing as getting a ticket number. They have no intention of doing anything about the merchandise they sold me. I've read other people are having the same issues with this so called company. How can we get together and start a class action suit on these people? They are making lots of money off hardworking people who put their trust in a company that will do right by them. There has to be something we can do. Any ideas
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Loss:
$92
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Dear customer,

Have you ever contacted with us ?

Triton Tql
reply icon Replying to comment of Guest-944572

Yes I have several times through email. You were responding at first then all of a sudden I needed a ticket number and I did that several times.

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Anonymous
map-marker Tysons, Virginia

Online Order Review

Do not buy anything from the Rosewe site. The pictures on the site do not accurately reflect the quality or tailoring of the clothes. They are selling chesply made knock-offs produced in Chinese sweatshops. And when you demand to return the items they only offer 60% refund. This site needs to be shut-down!!!
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Reason of review:
Not as described/ advertised
Caniyah Lhq
map-marker Temple, Georgia

Never recieved order, wont refund money, cant locate them

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I ordered two shirts off of the rosewe link from facebook. They deducted the payment from my paypal account. I saw it on there. then I received an email from track17 with an invalid tracking number, no way to contact them. Then I went on to paypal to ask for my money back and the charge is gone but the money has disappeared. I haven't heard any good things about this company. I am not sure where to go or who to contact now.Can someone contact me asap and tell me how to recoup my money? please help! I have entered over 100 words?
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Loss:
$39
Cons:
  • Stole money
Reason of review:
i never recieved my items and I my payment was deducted and now itis missing but I was not refunded and they sent me a fake tracking id with no way to contact the company

Preferred solution: Full refund

4 comments
Guest

I need my order or my money.

Guest

I have not recieved my 2 dresses i have ordered. I want you to look into it.

Cola Ofv

If you paid through Paypal you may be able to recoup your money through them.

Guest

Same here

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Anonymous
map-marker Menifee, California

Clothing Review

Ordered clothes in a large and it appears as a size 2. Very poor quality. I emailed twice and habe not heard back. Do not order clothes from this website!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Honolulu, Hawaii

SCAMMED OUT OF MY MONEY

I placed an order online for merchandise totaling $400.00 through rosewe.com, I even paid extra for expedited shipping which promises to ship within 4 days of receiving the order. So far this has been a nightmare. My order status is still showing paid, but unshipped. I contacted the company via email 13 times but still haven't gotten an answer about when my merchandise will ship. I called the number on the website but its out of service. This is CRAZY!!!! DO NOT BUY ANYTHING FROM ROSEWE.COM ITS A SCAM! Im currently disputing my transaction with my bank to try to recover my money being that they will not respond to any request regarding my account.
View full review
Loss:
$400
Reason of review:
Problem with delivery

Preferred solution: Full refund

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