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Rosewe - Clothing Review from Cincinnati, Ohio

1.8
Details
This is my first purchase from ROSEWE. I did not realize the merchandise would be shipped from China when I placed my order. I find the customer service is very poor from many Chinese companies. I was shocked at the poor quality of the garmet. I contacted the company repeatedly for direction on how to return the package. NO RESPONSE...EVER! Do not do business with this Chinese company.
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2 comments
Anonymous
#984665

Order number: R1412190841054295

I got the wrong size, returned it and so far we have been sending e-mails back and forth for the last 5 months. I am entitled to full refund since the order was sent wrong.

I explained this several times and everybody pretends they do not speak English.

Keep telling me that I got my money back. As a consumer I was misled and in the US this is against the law.

Canton
#981301

Dear customer

We are sorry for what happened.

Could you please tell me your order no.? Then I can check for you

I'm willing to help you solve the problem.

You can submit the ticket, please click http://www.rosewe.com/support.php

Also you can send us email to service@rosewe.com We will reply you in 1 working day. Thank you so much

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Review
#630680 Review #630680 is a subjective opinion of poster.
Product
Rosewe Clothing
Reason of review
Bad quality

Rosewe Website Review

I purchased an item on the website on the 12/04/15. I still haven't got the item, I sent them am email and I didn't get a reply. I am highly disappointed, I have never had this problem before.
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Review
#629856 Review #629856 is a subjective opinion of poster.
Product
Rosewe Website
Reason of review
Problem with delivery

The grass is not greener on the Rosewe side

1.5
Details
For starters, I ordered a bathing suit and a dress from the website. it took almost two weeks to get here which is way longer than the time stated on the website. after ordering i noticed i was charged for two of the same bathing suits. i immediately looked up the contact information (no number) i submitted a ticket to cancel that and refund my money because i then heard this website was a rip off. the items came today and boy were they horrible the bathing suit had no support as stated on the website and picture, the dress was horrible i usually wear a Large i got a extra large because it was a back zipper.... It did not fit i carefully payed attention to the size chart and ordered correctly. This site has poor quality clothing and the customer service is terrible. they told me today that getting a refund would be hard and i just need to give the clothes as a gift of sell them wtf? nooo i never had this problem with any other place. ill stick to macys never again!!! stay away dont order from here the prices are not worth it
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Review
#629477 Review #629477 is a subjective opinion of poster.
Pros
  • Prices
Reason of review
all of thee above 1-4 especially
Loss
$60
Preferred solution
Full refund
Tags
  • poor appearance
  • Rosewe Complaints
  • shipping delay

Clothing Review

Ordered clothes in a large and it appears as a size 2. Very poor quality. I emailed twice and habe not heard back. Do not order clothes from this website!
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Review
#629310 Review #629310 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rosewe - Jacket Review from Melbourne, Victoria

1.7
Details
I purchased a jacket and when I received it it was not only way to big( I used the measurement chart before I purchased) but it had a tear in it.. Email after email I sent wanting the item replaced but was told only if I pay the postage both ways..not what it says in their return policy!!! I said no way as the fault in the item was there fault, countless more emails and was told I could get it fixed and they would compensate me 30%.. Next email I was told that the 30% compensation was put in a store account, even after I had stated is never buy from them again.. Buyers beware these guys are very dodgy!!!!
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Review
#629100 Review #629100 is a subjective opinion of poster.
Reason of review
Damaged or defective

Rosewe - Blazer Review from Walnut Creek, California

1.0
Details
The blazer I received is in no way, shape, or form what was advertised. The color is wrong, the fabric is cheap, and the size is huge (I even followed the sizing chart). I'd look into returning it, but from what I've read it's probably more trouble than it's worth. I feel like I just learned a $35 lesson. DO NOT BUY
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1 comment
Canton
#978262

Dear customer,

I am customer service representative from Rosewe and I sincerely hope i can help you with your question.

Firstly, If customer received the items and they are not satisfied with it , they should contact with us directly and offer the pictures of the items received so that we can check it.

Secondly, we will offer solutions for you.

Please contact with us here : http://www.rosewe.com/support.php

Review
#628992 Review #628992 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rosewe review in London, England: Absolutely disgraceful. Stay clear!

I ordered a dress supposed to be a long summer A line dress in a cotton blend, it's the cheapest polyester ever seen, it's not even close to an A line (how could it be in that fabric anyway), smaller and shorter than it was supposed to be. I asked for a refund and they asked for pictures to show. How do I show the difference between cotton and polyester in a picture??? I wouldn't buy a scarf in this fabric, it's horrific. I've now opened a Paypal dispute, let's wait and see. Stay clear. I'm glad I didn't order more as I was about to go for a swimsuit but somehow it stayed in my trolley! Phew.
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Review
#628671 Review #628671 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund

Online Order Review

Do not buy anything from the Rosewe site. The pictures on the site do not accurately reflect the quality or tailoring of the clothes. They are selling chesply made knock-offs produced in Chinese sweatshops. And when you demand to return the items they only offer 60% refund. This site needs to be shut-down!!!
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Review
#628523 Review #628523 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
i purchased an item from them for the first and last time, i never got the item purchased nor do anyone contact me back. i called in complaint with BBB. i will never again order from this place and would NOT recommend anyone unless you want to get ripped off.i saw so...
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1 comment
Anonymous
#1319189

Agree with complaints about Rosewe, but worse is PayPal continuing to work with this company. Despite opening a dispute with PayPal through my bank, nothing was done.

PayPal should immediately stop accepting orders for this company. As a result of my experience, I will never use PayPal for ordering.

Review
#628240 Review #628240 is a subjective opinion of poster.
Reason of review
i never recieved my item
Loss
$15
Preferred solution
Full refund

Rosewe - Dress Review from Pasadena, California

2.7
Details
Rosewe - Dress Review from Pasadena, California
You can't get s fair refund. Poor quality clothing. I put on the silver sequjns dress and a bunch of the sequins fell off. After about 6 ridiculous round around email they said they can only refund 60 percent. Never again
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Review
#627648 Review #627648 is a subjective opinion of poster.
Reason of review
Bad quality