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1.0
Details
I purchased an item of clothing from this website, I registered and entered all my details. The money for the item purchased was taken off my credit card but now when I log into my account it says I have no purchase order history and I can not track my order. It has no...
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2 comments
Anonymous
#1030383

You said my payment was pending But the money is already out of my account Please Respond ASAPDeborah reid 520-351-1552.Please do not Get me upset Just Process my order That has already Been paid for

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Review
#636753 Review #636753 is a subjective opinion of poster.
Product
Rosewe Clothing
Cons
  • Poor customer service
Reason of review
ALL OF TE ABOVE
Loss
$35
Preferred solution
Full refund

Rosewe - Swimsuit Review from Greenwood, Missouri

1.5
Details
Coats were not according to U.S. Size Chart. Cannot speak to a person , only can contact by " ticket ", which doesn't reply back. Maxi dress reeks with a paint like small and doesn't look as quality as displayed on website, neither does the necklace. The ankle bracelet's picture shows them in a pair but only get one and it's the size of a U.S. bracelet . Also ordered a swimsuit first which never was delivered to me. After reading complaints I see I've wasted my money since they give no refund or exchanges! I spent $180.00
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1 comment
Canton
#984996

Dear customer

Terribly sorry for what happened. And we totally know you feeling.

Could you inform us the order no.?

Also you can attach the pictures about the items.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

Review
#636341 Review #636341 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Bad quality

Rosewe review in Hook, Wales: NO receipt of item and no response to refund request?

1.0
Details
I placed order on 4th March 2015. I have still not received item. I am unable to track anything as the website does not work!! I was finally informed that it is coming from China and will take 9-12 days. After 12 days I emailed again and at this time I was informed it could take 9 -35wks??!! I AM STILL WAITING!! I requested a refund and that email has not being responded to?!! I have emailed them again today and I am hoping I get my money back as I do not even want the goods no more. There is no way to get hold of them as there is no customer service contact number the only way to get hold of them is by email?!! ABSOLUTELY TERRIBLE COMPANY AND INEXCUSABLE CUSTOMER SERVICE. I will NEVER order from them again.
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1 comment
Canton
#984997

Dear customer

Terribly sorry for what happened. And we totally know you feeling.

Could you inform us the order no.?

We will let the shipping department check immediately

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

Review
#635806 Review #635806 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Cannot get refund
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Placed an order on April 25, still waiting. Order placed from an even further country of origin already in Canada after a week. No mention of how long shipping takes of its express or if it's 4-6 weeks. I was hoping to use this for a bridal tea party but it may not be...
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3 comments
Anonymous
#1358801

you said I need complete address for order #RR1708022248204294 my address is 3518 w 76th place Chicago Illinois 60652-1410

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Review
#635388 Review #635388 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rosewe - Online Order Review

Yes there was s ordered made that I never got please contact me ASAP 5024168663 thank you.... Michelle
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2 comments
Canton
#984626

Dear customer,

We are sorry for what happened.

Could you inform us the order number? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will check in detail about the your order and reply.

Looking forward to hear from you. Have a nice day:)

Canton
#984160

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

You can find the order no. on your payment invoice.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

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Review
#635005 Review #635005 is a subjective opinion of poster.
Reason of review
Problem with delivery
Still waiting on my packages since i order May 5..n still havent came..cant track it
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4 comments
Anonymous
#1349626

Lauren, I ordered two bathing suits only one arrived. You cashed both pay pal monies where's the other bathing suit. It was ordered June 26 it was a gift and she went to a pool party with no suit.

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Review
#634760 Review #634760 is a subjective opinion of poster.
Reason of review
Problem with delivery
This company is a HUGE fraud. They will send you a 'version' or replica of what is in the picture. I'm pretty sure they have children making the items that they actually sale. I ordered a black jumpsuit... cutest thing ever on the website, when I got it, I could...
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Review
#634480 Review #634480 is a subjective opinion of poster.
Product
Rosewe Jumpsuit
Reason of review
Bad quality
Loss
$67
Preferred solution
Full refund

Rosewe - Online Order Review from Morgan City, Louisiana

1.3
Details
Placed order. Paid for expedited shipping. No such luck and no response from company
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3 comments
Canton
#984627

Dear customer

We are sorry for what happened.

Could you inform us the order number? like R1505141226284295, starts with a letter R

We will track it for you and send you the latest information.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

Canton
#984159

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

You can find the order no. on your payment invoice.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

Canton
#983566

Dear customer.

So sorry for you waiting.

We need your order number to check the status. would you please give us that first?

Thank you

And you can contact with us directly

Please click http://www.rosewe.com/support.php

We will solve your problem asap.

please take it easy. Nice day :)

View more comments (2)
Review
#632928 Review #632928 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rosewe - Swimsuit Review from Spring, Texas

1.0
Details
Rosewe - Swimsuit Review from Spring, Texas
Got a swimsuit that should of been a been up style one and it was also the top was made very cheap and the hook was upside down on the bottom and would keep coming undone I wrote them and send them the picture of it that this is what I got never again would I order from there worst company ever
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Review
#632363 Review #632363 is a subjective opinion of poster.
Product
Rosewe Swimsuit
Reason of review
Bad quality

Rosewe - Dress Review from Houston, Texas

I got my dress in the mail yesterday this dress is si cheap and it was tore the hem is not even finish I want my 15.75 back I. Don't wear cheap looking clothes this is a fraud
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1 comment
Canton
#980995

Dear customer

We apologize for what happened.

Could you please inform me your order no.? Then I can check for you.

Also you can submit the ticket and attach the photos.

Please click http://www.rosewe.com/support.php

We will help you solve the problem, please no worry. Looking forward to hear from you Nice day:)

Review
#631780 Review #631780 is a subjective opinion of poster.
Product
Rosewe Dress
Reason of review
Bad quality