Anonymous
map-marker Grand Prairie, Texas

Poor Quality

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The quality of the two items I purchased were horrible!! It looked totally different then the picture on the website. I wasted my money basically because I will NEVER be able to wear either of them. Don't order from this place! Both items I ordered were both white all in one rompers. The material was cheap see-thru fabric, just simply awful. Both items are still hanging up in my closet unworn. I hate to throw them away, and I would be too embarrassed to donate. I see lots of clothes that look amazing on the website but I'm too scared to order again because I know I will be upset. Don't waste your money. I promise you will hate yourself if you do.
View full review
Loss:
$40
Cons:
  • Sizing
  • Quality of the clothes
  • Poor quality
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site.

and you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and you can show you are from pissedconsumer and we will solve it with you quickly.

Ulyses Dyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Rosewe - Pants Review from Orlando, Florida

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Rosewe - Pants Review from Orlando, Florida
The worst you can ever imagine! The quality of the clothes and the material just speak "MASS PRODUCTION" it is just awful. You can see through the clothes and the color you saw in the picture is NOT the color you are getting. They basically make knock offs (poor knock offs) and I think that knock offs are a scam and its illegal because people spend their hard earned money and build their hopes upon something that is false. Thats not right.
View full review
Reason of review:
Bad quality
1 comment
Guest

Issue remains unresolved

Anonymous
map-marker California, United States

DO NOT BUY FROM THIS SCAM WEBSITE!

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I placed an order on September 28, 2015. They claim that your order will take approximately 1-4 days to ship, and I gave them the benefit of the doubt that sometimes it takes time to process and package shipment.

However, I have checked on my account every day and it just states "paid, unshipped" and my order is being "processed". It is already October 7th. Why is it taking so long and why haven't I heard from them about this? They've already conveniently charged my card, and their "live chat" is complete bs as they make you go through their faq of questions and answers and you have to submit a ticket in order to get a response which again, may take more than a day for a response.

I should have looked at the reviews from this site before ordering as I had never heard of the company to begin with, but the prices for their clothing seemed affordable.

They are a online store based in China, so no wonder other reviewers have complained of the quality of the product and the long wait time. All in all, please save your money and time and buy from a trusted clothing store and do research before buying from an unknown store!

View full review
Loss:
$35
Cons:
  • False advertisement
  • Card charged before shipping item
  • Very poor service
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Saint Johns, Michigan

Dress Review

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I placed my order on September 27 and it's October 4 it said it would come in 2-4 business days and I needed that dress for homecoming this weekend. They won't reply to me and I am very upset.
View full review
Reason of review:
Problem with delivery
Anonymous

Not what I ordered

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Not what I ordered and customer service said it didnt make sense to return! that was it....

Paid with paypal and got $5 back on my item....

Never again will I order from them! Horrible just horrible customer service. And they don't care to answer on how to resolve the matter. I guess its because there is a language difference but if that's the case then have someone working in Customer Service who speaks English. I don't suggest anyone shopping with this company, shipping was on time but if the outfit isn't what your ordered didn't even matter if the item reached.

View full review
Cons:
  • Misleading
Reason of review:
Poor customer service
1 comment
Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site.

and you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and you can show you are from pissedconsumer and we will solve it with you quickly.

Anonymous
map-marker Texas City, Texas

Rosewe - Dress Review from Texas City, Texas

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Ordered A Dress And Paid The Extra $8 For Same Day Shipping.I Checked The Status On Their Site On My Account And Item Never Even Shipped! 3Days Later Still Said "Confirmed Paid Unshipped"! Requested A Refund And 3Wks Later Still No Refund! Do Not Buy From ROSEWE! Waste Of Time! Items Ship From China,Not Sure They Even Have To Refund! Im Sure They've Stole From Hundreds If Not Thousands Of Americans!
View full review
Reason of review:
Problem with delivery
1 comment
Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site.

and you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and you can show you are from pissedconsumer and we will solve it with you quickly.

Anonymous
map-marker Greenville, Pennsylvania

Other Product Review

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Ordered c2 outfits extra large they srrived andcit read xl but it was a x small
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Richmond Hill, Ontario

Rosewe Size Chart Review from Richmond Hill, Ontario

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Horrible!!! I read their chart on their sizes and when the item came in it was way to small.

Tried emailing them and as I hit submit it said page not found. I'm super pissed!!!

View full review
Reason of review:
Bad quality
1 comment
Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site.

and you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and you can show you are from pissedconsumer and we will solve it with you quickly.

Anonymous
map-marker Baltimore, Maryland

Rosewe Online Order Review from Baltimore, Maryland

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Place and order and Im very consern about this site.Try calling customer service and no response
View full review
Reason of review:
Bad quality
3 comments
Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site.

and you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and you can show you are from pissedconsumer and we will solve it with you quickly.

Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site. and you can submit in this link http://www.rosewe.com/support.php

Guest
reply icon Replying to comment of Canton Thy

Dear Rosewe

I have contacted you so many times. I have received from you just arrogance and ignoring.

I don't think so that time will be different than many before.

Very dissapointed!

Kind regards

Magdaj

View more comments (2)
Anonymous
map-marker London, England

VERY POOR CUSTOMER SERVICE - BAD BUSINESS

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I have ordered an item about 3 weeks ago and payed extra for my shipping to arrive earlier, and until now i have not received anything. I have tried getting in touch with RoseWe customer service but they hardly answer their phones and they are very unprofessional. As a business you are suppose to ensure your customers will be satisfied, But this business is obviously more interested about getting the money in. ADVICE: NEVER ORDER FROM ROSEWE. it is never guaranteed with them and they will not keep updating you with your delivery information. Good luck! ! ! ! ! !
View full review
Cons:
  • Delivery still not arrived
Reason of review:
Problem with delivery
2 comments
Canton Thy

Hi,there.we are so sorry to make your trouble and you can submit a ticket and we can help u to find your order.And we all very glad to help you.If you have any problem with our order, you can submit a ticket and we will reply you in one working day and help you to solve this problem. We will try our best to help u if you submit the ticket in our site. and you can submit in this link http://www.rosewe.com/support.php

Canton Thy

hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site. and you can submit in this link http://www.rosewe.com/support.php

View more comments (1)
Anonymous

Terrible quality, actually shipped out of china!

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this was my first and last order with this company ever! not only that everything is shipped out of china, its also absolute rubbish and cheap quality. terrible! also the sizes are completely wrong. I ordered for more than 200 us dollars, each item in large, and what came was kids sizes. I don't know how they define large, but this is just ridiculous. completely fed up! obviously this company pretends to be a US company but they are not. what is really upsetting is the wrong size. what a joke. stay away from them there is way better online shopping available.
View full review
Cons:
  • Poor quality
Reason of review:
Bad quality
1 comment
Guest

Poor quality.. This will be first and last time ordering from this company

Anonymous
map-marker Murray, Utah

Rosewe Online Order Review from Murray, Utah

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I received my items and they're too small. I just want a refund. I tried to submit a ticket and it kept saying my order number was not correct but it's the only order number I ever got, it IS correct, so it won't accept the ticket and I called the number 917-621-**** but nobody answers says mailbox full, so how is someone supposed to return an item? Sounds like a lot of people have the same problem. Quite a scam going on.
View full review
Reason of review:
Poor customer service
1 comment
Guest

If you want to leave a negative comment warning customers good luck, because the comment has to be approved by the company. Which means that honest reviews are dismissed.

The two times I bought bodycon dresses they're shaped like boxes.

My time was also wasted because they wouldn't give me a refund. THIS IS THE WORST WEBSITE I HAVE EVER ENCOUNTERED BUYER BEWARE.

Anonymous
map-marker Staten Island, New York

Rosewe Size Chart Review from Staten Island, New York

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As far as clothing, their sizes tend to run small. What you see in pic/description is not exactly what you will be getting.

Pics on site are not theirs. They are recreating the clothing you see in pic so likely the measurements are not same as pic, print maybe slightly diff and material is likely diff from what is listed. I ordered 2 piece "romper?" The print was similar to one pictured online but it was 2 fit as shirt/top(that stopped at waist) and shorts/bottom. However the top fit as a belly shirt/mid drift (stopped well abI've belly button).

I'm 5'6 and 128 lbs, size medium. And also material listed was supposed to be flowy "chiffon", should've known better, but it was actually polyester blend with snug/fitted fit. Customer service only offered small credit. No exchange or refund.

And when I left similar above review they rejected it. So that's not giving consumer accurate idea if only allowing good reviews.

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Welwyn Garden City, England

Rosewe - Dress Review from Welwyn Garden City, England

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Rosewe - Dress Review from Welwyn Garden City, England
Bought a dress from Rosewe, awful, nothing like the picture, itchy,cheap and see through, they refused to refund me! DO NOT BUY FROM THESE!! Pic on the left was the dress I ordered, pic on righ is what I recieved!
View full review
Reason of review:
Not as described/ advertised
2 comments
Guest

That is horrible

Canton Thy

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

View more comments (1)
Anonymous
map-marker Sudbury, Ontario

Dress Review

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Do not buy from them! Bought a dress took forever for it to arrive, way too big and see through! I told them and asked for return address and they said I cannot return the dress! Horrible service! I'll never buy from them again!
View full review
Reason of review:
Poor customer service
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