Rosewe
Reviews and Complaints
Poor Quality
- Sizing
- Quality of the clothes
- Poor quality
Preferred solution: Let the company propose a solution
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Verified Reviewer | Orlando, FloridaRosewe - Pants Review from Orlando, Florida
DO NOT BUY FROM THIS SCAM WEBSITE!
I placed an order on September 28, 2015. They claim that your order will take approximately 1-4 days to ship, and I gave them the benefit of the doubt that sometimes it takes time to process and package shipment.
However, I have checked on my account every day and it just states "paid, unshipped" and my order is being "processed". It is already October 7th. Why is it taking so long and why haven't I heard from them about this? They've already conveniently charged my card, and their "live chat" is complete bs as they make you go through their faq of questions and answers and you have to submit a ticket in order to get a response which again, may take more than a day for a response.
I should have looked at the reviews from this site before ordering as I had never heard of the company to begin with, but the prices for their clothing seemed affordable.
They are a online store based in China, so no wonder other reviewers have complained of the quality of the product and the long wait time. All in all, please save your money and time and buy from a trusted clothing store and do research before buying from an unknown store!
- False advertisement
- Card charged before shipping item
- Very poor service
Preferred solution: Full refund
Dress Review
Not what I ordered
Not what I ordered and customer service said it didnt make sense to return! that was it....
Paid with paypal and got $5 back on my item....
Never again will I order from them! Horrible just horrible customer service. And they don't care to answer on how to resolve the matter. I guess its because there is a language difference but if that's the case then have someone working in Customer Service who speaks English. I don't suggest anyone shopping with this company, shipping was on time but if the outfit isn't what your ordered didn't even matter if the item reached.
- Misleading
Rosewe - Dress Review from Texas City, Texas
Other Product Review
Rosewe Size Chart Review from Richmond Hill, Ontario
Horrible!!! I read their chart on their sizes and when the item came in it was way to small.
Tried emailing them and as I hit submit it said page not found. I'm super pissed!!!
Rosewe Online Order Review from Baltimore, Maryland
VERY POOR CUSTOMER SERVICE - BAD BUSINESS
- Delivery still not arrived
Terrible quality, actually shipped out of china!
- Poor quality
Rosewe Online Order Review from Murray, Utah
Rosewe Size Chart Review from Staten Island, New York
As far as clothing, their sizes tend to run small. What you see in pic/description is not exactly what you will be getting.
Pics on site are not theirs. They are recreating the clothing you see in pic so likely the measurements are not same as pic, print maybe slightly diff and material is likely diff from what is listed. I ordered 2 piece "romper?" The print was similar to one pictured online but it was 2 fit as shirt/top(that stopped at waist) and shorts/bottom. However the top fit as a belly shirt/mid drift (stopped well abI've belly button).
I'm 5'6 and 128 lbs, size medium. And also material listed was supposed to be flowy "chiffon", should've known better, but it was actually polyester blend with snug/fitted fit. Customer service only offered small credit. No exchange or refund.
And when I left similar above review they rejected it. So that's not giving consumer accurate idea if only allowing good reviews.
Rosewe - Dress Review from Welwyn Garden City, England
Dress Review
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hi,there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. but we will try our best to help u if you submit the ticket in our site.
and you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and you can show you are from pissedconsumer and we will solve it with you quickly.