New Reviewer

Tried to get through to customer service

1.0
After seeing the response from Rosewe to contact their customer service department, I tried that and guess what it was the same thing as getting a ticket number. They have no intention of doing anything about the merchandise they sold me. I've read other people are having the same issues with this so called company. How can we get together and start a class action suit on these people? They are making lots of money off hardworking people who put their trust in a company that will do right by them. There has to be something we can do. Any ideas
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#944572

Dear customer,

Have you ever contacted with us ?

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#945424
@PissedConsumer944572

Yes I have several times through email. You were responding at first then all of a sudden I needed a ticket number and I did that several times.

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ID
#593732 Review #593732 is a subjective opinion of poster.
Location
Roanoke, Virginia
Reason of review
Poor customer service
Loss
$92
Preferred solution
Full refund
New Reviewer

woollen coat back ,refund !!!!!

1.0
I bought a woollen coat but it did not suit me, so I decided to send it back from the post office with their signature.The parcel was sent on the 31st of December 2014. And was delivered to China on the 10th of January 2015. I was in contact with customer service, asking them to give my money back. But they told me they can only return 60% of what I paid. I've been already waiting more then a month for them to return my money and I still waiting !!!!.I've been asked the customer service, it they checked my tracking number RU74194****GB !!??? But they never answer me back.I never had any problem a with any other company's for example ROMWE or dress.link. I am very disappointed to pay full price for items but you can't get full price refund even if you pay for packaging and waiting more than monts for refund and I never get the money ,that I understand you have my money for coat and the items that is very bad NEVER AGAIN.ROSEWE is the WORST company ever !!!!!!!!!!!!
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#944090

Dear customer,

I am customer service representative from rosewe.com.

I just checked it for you and we haven't received the items back till now.

You just offered the tracking number, but can you please tell us the tracking link online?

You insist order was delivered but the fact is that we never received it.

If you have proof of it, please contact with us and we will process the refund for you. Here is contacting link :http://www.rosewe.com/support.php Regarding the refund about, i suggest you check our return policy: http://www.rosewe.com/return-policy-a90.html

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#957461
@Canton Thy

Hello,

I have been checked that my parcel was delivered to your address 10 on January 2015 (you can checked that on royal mail ,

tracking number RU74194****GB) When I got a refund, because already a two months finished from the delivery package.

My question is when do I get money back, I am very disappointed with your service ,please reply as soon as posible.

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#593190 Review #593190 is a subjective opinion of poster.
Location
Edinburgh, Scotland
Product
Rosewe Coat
Cons
  • Worst company ever
  • Cannot return or get refund
  • Layers
Reason of review
Problems with payment
Loss
$30
Preferred solution
Full refund

Rosewe - Jacket Review from Billings, Montana

Rosewe - Jacket Review from Billings, Montana
Rosewe - Jacket Review from Billings, Montana
This is now 3 different companies that are advertising the same clothes from the same country all with different prices. I ordered from dresslily. Pretty jacket, didn't take long to arrive. It was one size, I'm a small person and the sleeves were pretty snug. I'm sending pics and hope you get them. Of course the package came from China. Pics show how it arrived with threads hanging out on shoulders. There was no receipt or info inside of package. I did cut the threads off and have to do some sewing on the cuff. I also got charged for shipping! I would nonot recommend any of these different companies!
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#944094

Hello,

I am customer service representative from rosewe.com .

I feel sorry that you are not satisfied with the item you bought but i have to say that we are ROSEWE no dresslily where you placed the order.

So this review is not fair for us and i think you should submit review for them.

We really appreciate if you can remove this review for us.

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0 1
#944251
@Canton Thy

I wouldn't remove your review until your problem is solved. On ebay sellers try to do the same thing, they ask you to remove negative feed back before a solution is reached.

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#593129 Review #593129 is a subjective opinion of poster.
Location
Billings, Montana
Reason of review
Bad quality

Do NOT buy from Rosewe

I ordered a maxi skirt, finally received the skirt and it was WAY too small ( I am a size 0 and 5'8") There is no way I can fit into this, and the material is completely different than what was advertised. There is NO way to return this item. So I am just out the 30 bucks I spent. They won't refund your money unless they send you the wrong item, and even then you have to pay return shipping - to China. I would recommend NOT ordering from this company!! What a giant rip off. I was so disappointed.
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#944096

Dear customer,

I am customer service from rosewe and i hope i can help you with it.

First, our size based on Asian size which is smaller than that of western country so we generally suggest our customer choose a larger size.Hope you can understand that.

Second, here is our return policy: http://www.rosewe.com/return-policy-a90.html As you can see, customer need pay shipping fee of return themselves.

Just hope you can understand that and any other questions you can contact with us directly.

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#593088 Review #593088 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Full refund

Rosewe - Dress Review from Singapore, Singapore

Rosewe - Dress Review from Singapore, Singapore
Rosewe - Dress Review from Singapore, Singapore
I paid about USD$37 for a dress from Rosewe(on the left), and what i received was such a drastic difference in term of fabric quality, lace design, with inner lining that is way too short, and the sz M is much bigger as per their measurement on the website... Just want...
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#968161

Had the same issue....pictures of clothes on the website are great,- what you get- piece of S***t....will never shop there again. Cheap Chinese ***, worth a couple of $..

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#593028 Review #593028 is a subjective opinion of poster.
Location
Singapore, Singapore
Product
Rosewe Dress
Reason of review
Not as described/ advertised

Never shipped i lost my money

1.0
I buy a $ 22 shirt 2 months ago i never recive it Le envie mas de 10 emails y jamas me contestaron,no compren porque no es como lo ponen y despues fui a ebay la blusa estaba en $7 la misma es la que es de encaje que ellos promocionan en la portada de la pagina (lace) la mista ropa la tienen en ebay no compren no compren no no no no no no no no no no no no compren porqueria engaño cheap cheap cheap no compres cheap engaños online engaños no no no no no no no no
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#592875 Review #592875 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Rosewe Shirt
Cons
  • Cannot return or get refund
  • Customer service is very poor
Reason of review
Problem with delivery
Loss
$23
Preferred solution
Full refund

Worst company ever!

Ordered clothes from them a month ago. Still have not received anything. Tried to track the items and was rerouted to a website that doesn't exist. Please start posting on Instagram and Facebook and Twitter how horrible they are. Let's shut this place down. I really wish I would have kept my money in my bank account. They are giving online boutiques a very bad name. I will never, ever again purchase from an online store. Thanks a lot Rosewe. You have left a sour taste in both me and my daughters mouth. Items were for our birthday. Yadda Yadda Yadda
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#592179 Review #592179 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Deliver product or service ordered

Defective, unwearable jacket sent

2.3
Jacket purchased - jacket was unwearable as there was a difference in the width of the sleeve size, the right-hand sleeve was considerable narrower than the other. photographic evidence sent - Rosewe solution a credit of $6 (jacket cost 14.99 GBP) or sell it or gift it. (why would you sell or gift a jacket which is not wearable as one of the sleeves of the jacket is 1.5 inches narrower than the other. Their silly offer rejected- therefore they said I had to return at my cost. Stay away from this company!!!!! They are aware the cost of sending back an item is much greater than the purchase price. Therefore, they can sell items as not described and make money as buyers are not going to go to the extra expense of sending an item pack.
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#591357 Review #591357 is a subjective opinion of poster.
Location
Leeds, Leeds
Product
Rosewe Jacket
Cons
  • Poor quality
  • Customer service is very poor
  • Cannot return or get refund
Reason of review
Not as described/ advertised
Loss
$23
Preferred solution
A full refund, or a partial refund of $16 (the cost of having the sleeve altered) or a credit of $16

Rosewe - Clothing Review from New York, New York

Company is a rip off. There clothing is cheap and they don't have a return policy. They get upset when you ask for a return address and then tack on the shipping fee and transaction fee from the original shipment in the return. They use stock pictures of other dresses and give you a knockoff of it. I would never purchase anything from this company again. BUYER BEWARE.
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#941318

Dear customer,

I am customer service from rosewe.com and i hope i can help you.

It's normal that there will be a little difference from the picture and the real product, but if you are not satisfied with it, you can communicate with us and we will offer refund.

But what customers need know is that shipping fee of return should be paid by customers.

If you have any other questions, please contact with us here:http://www.rotita.com/support.php

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#590476 Review #590476 is a subjective opinion of poster.
Location
New York, New York
Product
Rosewe Clothing
Reason of review
Bad quality
New Reviewer

Very poor customer service

1.8
Update by user Mar 05, 2015

No my issue was never resolved. I did everything they asked me to do about contacting them and got nothing back but the same old thing.

Contact customer service, Again needed a ticket number. They have never said a word about refunding me but keep sending me e-mails of their clothing line.

All I will say is byer beware. I will never deal with them again and will spread the word to others.

Original review posted by user Feb 03, 2015
Ordered 3 coats, very cute. received 1 smelled terrible other 2 never came. after several text messages all of a sudden I needed a ticket to get service. did that. was told to sell the coat. What company does that. asked about refund for other 2 coats they wanted our measurements. Sent that. Week ago got other 2 coats which were to small also even after I asked for refund. They smelled bad also. Now they are not responding at all. Feel like I was robbed of my money. Again cute clothes but will not recommend to anyone. Buyer beware.
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#940813

Dear customer,

I am customer service from rosewe.com and i hope i can help you with your order.

The fact is that our size based on Asian size so it's smaller than that of western country so we generally suggest our customer buy a larger size.

We hope you can contact with us directly with this link http://www.rosewe.com/support.php And we will solve it for you.

Have a nice day!

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0 0
#942448
@Canton Thy

have tried to work with you from the beginning. I did order the largest sizes available and they were still to small.

I sent you everything you asked for it still didn't help. I will try to contact you directly to see if we can get this resolved.

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#590354 Review #590354 is a subjective opinion of poster.
Location
Roanoke, Virginia
Product
Rosewe Coat
Pros
  • Cute coats
Cons
  • Customer service is very poor
Reason of review
Bad quality
Loss
$92
Preferred solution
Full refund
New Reviewer

Rosewe - Coat Review from Chicago, Illinois

1.2
Rosewe - Coat Review from Chicago, Illinois
I purchased a coat that was marked down from $300 to $50 and an $11 dollar sweater. It took 2 weeks to ship and I was disappointed. The items were much smaller than the tag said and cheaply made.
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#940277

Dear customer,

we are terribly sorry for what happened,but our size based on Asian size which is smaller than that of western country so we generally suggest customers buy a larger size.

just hope you can understand that and we will offer some discounts for future orders

you can contact with us here http://www.rosewe.com/support.php

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#589166 Review #589166 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Bad quality
New Reviewer

Appalling copies of the pictures you see.. Binned the lot

4.0
Do not buy from this company which guises under several names. The photos you see are not what is sent..they make very poor Shoddy unwearable copies. There is no way to return or get a refund...they don't give you an address or return your emails....very shoddy they...
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2 comments
#1487364

What legitimate website does rosewe takes the pics from? I want to shop in that site.

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#589128 Review #589128 is a subjective opinion of poster.
Location
Neath, Wales
Product
Rosewe Top
Cons
  • Cannot return or get refund
  • Poor quality
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Rosewe you suck!

1.0
Yeah this company freaking SUCKS! I dont have a problem waiting to get my items however I do have a problem receiving an item that is nowhere close to what I ordered...I ordered a gorgeous try colored dressed that wouldve been perfect for work, but what I received was a tri color silky looking dress that looked like it was the costume from THE INCREDIBLES.... I think this company knows that people will probably not return anything because to lose a mere $12 on an item is a drop in the bucket to one person but I'm sure over time they have acquired a pretty penny or sending items and not being asked for a refund from quite a few consumers leaving them to make off pretty great.... this is by far the WORST website I have ever ordered from and I am an avid online shopper.....ROSEWE you suck ***!
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#939698

Dear customer,

I am customer service representative from rosewe.com,may i ask what's your order number?

Please note that due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves.

And according to our return policy, customer need cover the shipping fee of return .

We just hope you can understand that and any question, you can also contact with us directly。

Nice day

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0 0
#938108

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with this issue.

As stated on our return policy, if there are any quality problems with the items bought customers are encouraged to contact with us but if there are any returns customers need pay it.

Now , if you are not satisfied with the items bought please contact with us directly, ok?

Waiting for your reply and our contacting link is http://www.rosewe.com/support.php

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#587817 Review #587817 is a subjective opinion of poster.
Location
Buffalo, New York
Product
Rosewe Dress
Cons
  • Poor quality
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund

Rosewe - Online Order Review from New York, New York

I still waiting on my order.. please contact me 347 490 ****
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#938105

Hello,

I am customer service representative from rosewe.com and i hope that i can help you with your order.

but first of all,can you please tell me your order number?I can do nothing with out the order number

our contacting link is http://www.rosewe.com/support.php

waiting reply!

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#587748 Review #587748 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Problem with delivery

Rosewe - Clothing Review from Loganville, Georgia

2.3
Rosewe - Clothing Review from Loganville, Georgia
The clothes do not fit at all I want a full refund the only giving me small percent I spent almost 200 and get only 90 dollars And they say because Its been worn but I had to try it on!!
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#938106

Hello,

We are terribly sorry for what happened and here is our return policy http://www.rosewe.com/return-policy-a90.html and we encourage all customers read it first.

As stated, all the items returned can't be worn , please understand that.

And if you still have questions with it you can contact with us directly: http://www.rosewe.com/support.php

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ID
#587743 Review #587743 is a subjective opinion of poster.
Location
Loganville, Georgia
Product
Rosewe Clothing
Reason of review
Not as described/ advertised