Shaketa P

Haven't received my order

Didn't receive my order. They said it was hand delivered to my address which is a lie. I have contacted them several times about my order. All I ask for the to mail me order that I paid for. I didn't even wanna a refund but at this point they need to give me my items I purchased or refund me my money
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Loss:
$300
Pros:
  • Good prices good looking clothes
Cons:
  • Customer service or website

Preferred solution: Apology

User's recommendation: They do have good quality clothes so probably so

Brenda B Vwi

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Verified Reviewer

Never received dress

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Never received product or refund. This is disappointing. No response! I would like at least a response from Rosewe!!!
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Loss:
$50
Cons:
  • Never received the order

Preferred solution: Full refund

User's recommendation: Don’t order form Rosewe

Anonymous
map-marker Baker, Louisiana

I order a few dresses i only received 2

I will never order from Rosewe again I paid $101.00 for my order and only received 2 of the 3 items that was ordered and I cant speak to anyone about it
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User's recommendation: Don’t order from this company

Otoniel Dlm

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Verified Reviewer
| map-marker Atlanta, Georgia

Trying to locate a items that is two month past delivery date.

Don't have a number to Rosewe customers services. Also is Amazon doing business with Rosewe. I heard you can order Rosewe through Amazon.com.
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Judy M Msr
map-marker Brewton, Alabama

Need a return label and refund

Rosewe - Need a return label and refund
Tried to return an item that was not like I thought it would look like couldnt get in touch with customer service the number on the website was wrong or disconnected this was one of the worst situations I have ever I counted with a company just to get a return label
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User's recommendation: Maybe I liked my other items but this one item I didn’t like at all

Doris S Jyy

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Verified Reviewer

Are you in uk, is this number uk number

Nothing happened. Just want to be sure of what I want to order on line. And also want to know if you are in uk
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Preferred solution: Just want to know if you’re in uk

Linda k Zks

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Verified Reviewer
| map-marker Miami, Florida

Have not received my refund.

I exchange a item for another item and when I received it, it was not what the description stated, I sent it back with the return number that was provided, but I have not yet received my refund and i get nowhere with the live chat or email, i will never order from them again.
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User's recommendation: Do not recommend

Anonymous
map-marker Puyallup, Washington

About my order i havent received

I haven't been helped at all.you didn't reply when l complained about my delayed order .no feed back
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Patricia M Jfn

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Verified Reviewer

Trying to get item replacement

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SINCE JANUARY I HAVE RETURN A RED JUMPSUIT TALKING WITH SEVERAL AGENTS I THOUGHT IT WAS SETTLED BUT NOT AGAIN THEY SAID EVERYTHING WAS IN PLACE AND I WOULD RECEIVE MY EXCHANGE BEEN CALLING SINCE THEN EACH TIME DIFFERENT PROBLEMS. I AM NOT ONE WHO WOULD LIE ABOUT ISSUES LIKE THAT. DO YOU THINK I WOULD BE CALLING IF YOU CHECK WITHE WAREHOUSE THEY SAID THEY FOUND INFORMATION VERIFYING BUT NOW I SHOULD GO TO THE BANK AND GET IT WHY SHOULD I SO FOR THIS REASON I JUST DO OT KNOW WHAT TO DO but it's not over
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Loss:
$4000
Cons:
  • Taking people money

Preferred solution: My item or full refund

User's recommendation: Please be careful if you deal with them make sure you do not get rip off they do not live by their return exchange policy and don't bother asking for management they don't exsit

1 comment
Guest

Stop screaming at us with the all capital letter format. It is antagonizing even to otherwise sympathetic readers. BTW how did you figure a $4000.00 loss ?

Angelica N Hzi

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Verified Reviewer

Overcharged for shipping and item not received

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Roswe Dora not have a customer service number. Also computerized agent that repeats same phrases. I have emailed several times with same foolish responses. They are scammers and needs to be put out of business.
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Loss:
$225
Cons:
  • False advertisement
  • No customer service phone number
  • Will not refund money of merchandise it received

Preferred solution: Full refund

User's recommendation: Do not order from Roswe

Lynne W Fpo

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Verified Reviewer

I haven’t yet received my dress I’ve been ordered since Nov 1,2022

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Rosewe - I haven’t yet received my dress I’ve been ordered since Nov 1,2022
Rosewe keep telling me I will receive my package in such days and its still sitting in Jamaica Ny & thats where it been since Nox 1,2022
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Preferred solution: Full refund

User's recommendation: Do not oder anything you need for a event and expect it to get there on time

Kareli Vql
map-marker Dallas, Texas

About an online order

Just want to know where the other half of my order is. Order number RR230525****33. It was ordered May 25th, 2023
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Myrlande D

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Verified Reviewer

I need to return my unfit dress for a full refund

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Updated by user Apr 14, 2023

Please send me the address to return my unfit dresses

Updated by user Apr 14, 2023

I need the address to return my unfit dresses please send me the address

Original review Apr 14, 2023
My dress do not fit I want to return them for a full refund asap please send me the address so I can mail them
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Loss:
$80

Preferred solution: Full refund

Remus Rij

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Verified Reviewer
| map-marker Richmond, California

Cancel my order

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I sent two emails to Rosewe regarding my cancellation the same day that I ordered. I have not received anything from them acknowledging that they received my emails.
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User's recommendation: If they are refusing to get in contact with you after you sent two emails telling them that you would like to cancel the orders on the same day that you ordered them. Not sure if I would want to do business with them. I really hope that they do not ship my items.

Deirdre H Lec

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Verified Reviewer

Want to know why you want take my card to au

Why I cannot use my credit card to purchase a dress I have tried over 50 times why is it so hard to speak to a person about this situation would love to have the dress for my Birthday it is coming soon I would appreciate it some one would respond to my request I like theclothes Ivehave seen just would like to buy that one Thank you
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Preferred solution: Apology

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