Unclaimed
Rosewe
Reviews and Complaints
430K
CLAIMED LOSSES
2.3K
TOTAL REVIEWS
330K
PAGE VIEWS
13
ISSUES RESOLVED
Rosewe Net Promoter Score (NPS)
-71
low
NPS
-100
100
- 12% Promoters
- 5% Passives
- 83% Detractors
Rosewe's estimated NPS of -71 considered to be low. 12% of users would likely recommend Rosewe to a friend or colleague.
Customer Satisfaction
Rosewe Reviews
DO NOT BUY FROM THIS COMPANY
This company has so many luring photos of beautiful clothing at fantastic prices. However, the quality of the clothing is beyond POOR and the manufacturing of the item is also poor. I ordered a "Trench Coat" which was actually a blouse made of polyester and the seam that connects the shoulder and sleeve was 8 inches below the shoulder! That's not the worst...BECAUSE this company is in China, the most they will give you as a refund is 60% and believe me you need to FIGHT for that. So...an item that you paid $20.00 for has thankfully been credited $6.00, but you are now STUCK with the item that most likely cannot be worn. Uh boy. Photos: On the left, is the item I received. On the right, is the item shown on the Rosewe.com Website. Unfortunately, this company sheds a bad light on other companies in China. I have ordered many times before from companies in China, however it was via Ebay and I have never had a problem until now.
ID
Location
Talent, Oregon
Reason of review
Bad quality
Rosewe Clothing Review
Hi im very mad i sent off a $220 for my clother i order it's been three week an i never got my clother
ID
Location
Yonkers, New York
Reason of review
Problem with delivery
Other Product Review
The worst online scam ever!!
ID
Location
Las Vegas, Nevada
Rosewe Dress Review
Worst company I've ever dealt with. The products were cheap looking & not the correct sizes. They were not what was shown online. Their customer lacks any intelligence. I will never purchase from China again. Although, I wasn't even aware that's where the items were from.
ID
Location
Reno, Nevada
Reason of review
Bad quality
New Reviewer
Rosewe - Clothing Review from Little Rock, Arkansas
I recently purchased clothing from rosewe and I am not satisfied with my purchase. The material was cheap the sizing and color was off how can they mess up on 5 items really. The site is a fraud and the models are form other sites..Do not purchase anything from rosewe unless you're mad at your money and I know I work to hard for mine. I REPEAT DO NOT PURCHASE ANYTHING FROM ROSEWE THE COMPANY IS A FRAUD...
ID
Location
Little Rock, Arkansas
Reason of review
Poor customer service
Terrible Clothing, terrible customer service - avoid
I had a jumper and a hoodie delivered from Rosewe at christmas. The jumper had a rip in it and the hoodie had a badge only half stitched on. I tried to contact customer service and found it was a ticket system. The people responding to tickets obviously speak very little English and their replies do not make sense. They refuse to give you a return address and I only got this when I escalated a paypal claim. They are based in China! Paypal do not cover postage costs and insist on a tracking number to ensure return is received at the other end. The jumper and hoodie cost £36.55 and when I took my return to the post office I was quoted £53! After shopping around I was unable to find a courier company that charged less than £30 and that was on the understanding that no compensation would be offered should the parcel be lost in transit. I have wasted time arguing about it for weeks and have now gave up and thrown both items in the bin. Avoid like the plague!!
ID
Location
Liverpool, Liverpool
Reason of review
Bad quality
Loss
$37
Preferred solution
Let the company propose a solution
Rosewe Swimsuit Review
Ordered a bathing suit about a week ago. They sent me a confirmation email the same day with my order number. Tried tracking my order today, but it tells me my order number doesn't even exist! I want my money back, but from the reviews on here I guess I could cancel that thought!
ID
Location
Atlanta, Georgia
Reason of review
Order processing issue
Outfit Review
I ordered a grey outfit and got blue can not get any one to return emails and the phone number that comes up for them dont work i want i money back they are a rip off DONT BUY FROM THEM OR THERE OTHER SITES BAD CUSTOMER SERVICE RES FLAG RED FLAG RED FLAG HOPE THIS SAVES ANOTHER PERSON FROM GETTING RIPPED OFF.
ID
Location
London, Ontario
Reason of review
Order processing issue
Rosewe - Clothing Review from Philadelphia, Pennsylvania
They stole 200 bucks plus 6 bucks for expedited shipping had to get new debit card oh its been since january still no clothes
1 comment
ID
Location
Philadelphia, Pennsylvania
Reason of review
Problem with delivery
Rosewe Online Order Review
They never ship my oder
ID
Location
Covington, Georgia
Reason of review
Problem with delivery
Scam
I had a order two weeks ago they sent a fake tracking number and they based out of china which is not the issue they just want your money give you false hope they have all your information and then lose contact with you I had to threaten law suit just to get attention I will post all major site that they are scam I also will contact business bureau to assure they put a stop to this I want a full refund since they lied about product its other sites selling the same items nothing but scam art
2 comments
ID
Cons
- Card charged before shipping item
Reason of review
Order processing issue
Loss
$21
Preferred solution
Full refund
Rosewe Online Order Review
Ordered an item paid the same day.... 7 days later they still haven't shipped item to me.
ID
Location
Pretoria, Gauteng
Reason of review
Problem with delivery
New Reviewer
Rosewe Online Order Review
Very useless fraudulent company. Pls dont follow what they have displayed online...its a prank
ID
Location
London, England
Reason of review
Not as described/ advertised
Yes.. ..I ordered several items Saturday night.
I paid for expedited shipping. Order is still showing paid, unshipped I wish I would have looked for reviews before purchasing. I do have one fb friend who ordered one of the same pieces as me and she says it's not bad.
I have spent close to $200. I could have just went to the alley