MISLEAD CONSUMERS, WRONG SIZE AND NO REFUND FOR THEIR MISTAKE

On December/2014 I bought tops "all size fits all". I got them and they fit a junior small. I complaint and they told me to either keep them and they would refund 30% or return, and they would refund me 60%. I returned it since it was the wrong size anyway. I had no use for it. For the last 6 months I have been trying to get my money back and they pretend they do not speak English! If I buy an "all size fits all" in the United States I would be able to wear it easily. Their policy is for someone that decided they do not like the merchandise and wants to return it. But that was not my case. I returned, paid for shipping, and they refuse to give my money back. I also filed a complaint with Consumer Affairs. If they want to make business in a different country, they better respect their policies or go somewhere else. All I want is my money back including shipping. I can't believe they still doing business without any punishment. This is heaven for them and *** for me and all the other consumers!
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1 comment
#1145748

Should have called ypur bank or whom ever you paid from and file a dispute to get your money back

ID
#649171 Review #649171 is a subjective opinion of poster.
Product
Rosewe Top
Cons
  • Cannot return
Reason of review
Not as described/ advertised
Loss
$47
Preferred solution
Full refund

Deception

Poor quality, deceptive, SCAM, SCAM, SCAM. Please do not waste your time ordering from ROSEWE.COM. Their clothes are absolute rubbish. You will be unable to send them back due to the huge postage fees to China. The company told me to sell the product instead and not to return it to them. What a waste of money. I could have done better things with my money. I am so disappointed. :( Please take this review seriously. DO NOT ORDER ANYTHING FROM ROSEWE.COM. THEY ARE SCAMMING PEOPLE LOOKING ONLINE FOR DEALS. THEIR WEBSITE IS RUBBISH. WHAT YOU SEE IS NOT WHAT YOU WILL RECEIVE.
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2 comments
#995244

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

#994216

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

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ID
#649023 Review #649023 is a subjective opinion of poster.
Location
Mitcham, Merton
Product
Rosewe Clothing
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund

Rosewe - Bathing Suit Review from Washington, District Of Columbia

I usually read reviews about companies before I purchase any merchandise but after seeing the beautiful bathing suit I skipped my normal protocol and ordered right away. Now after seeing all of these reviews I think I made a horrible mistake. I also told mother about the site and she ordered 80 worth of items. I really hope we get what we ordered. :-(
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4 comments
#1100306

Did u get the bathingsuits? How late and werw they what you expected?

#994971

Wondering how your bathing suit turned out because I just did the same exact thing

#993743

Dear customer

We are sorry for the confusion.

Could you inform us the order number?

The we can check the order status for you, and also send you the detailed information.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

#992463

Dear customer

We are sorry for you waiting.

Could you inform us the order number ? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will reply you the detail in 1 working day

Looking forward to hear from you Have a nice day:)

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ID
#646602 Review #646602 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Rosewe - Top Review from Wallington, Sutton

Really concerned , I tried to purchase a yellow top that was £10.00 Stirling gave all my bank info and everything disappeared , from screen when I tried to get back the order was still there saying need to buy I thought I already had , regards mrs lang
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1 comment
#991471

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can tell us your registered email or name.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#644653 Review #644653 is a subjective opinion of poster.
Location
Wallington, Sutton
Reason of review
Order processing issue
New Reviewer

Rosewe - Jumpsuit Review from Trenton, New Jersey

Please call me at 646-730-****..i order 3sleeveless neck black,red and blue length jumpsuits ..they are very nice but to small to fit me...i would like a return policy or money back i appreciate someone contact ma as soon as possible...thank you iris ortiz
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1 comment
#991039

Sorry to hear that.

Have you checked the size chart before purchase?

Our item is Asian size, which is smaller than that in your country. Please understand.Could you pls provide the measurements of the item you got? We need this to report to our relevant departement.Please no worry, I will apply the best help as I can.

ID
#644470 Review #644470 is a subjective opinion of poster.
Location
Trenton, New Jersey
Product
Rosewe Jumpsuit
Reason of review
Not as described/ advertised

Rosewe - Dress Review from Toxteth, England

I ordered a dress from Roswe that looked nothing like the photo. The blue described as navy was more a bright royal blue. The quality was poor and the sizes weren't right. I paid £18 for the dress and was told by their customer service department that it was pointless returning as it would cost so much in postage and I should give it as a gift or sell it on!. They then offered to compensate my Roswe account with the money failing to grasp that I don't want to shop with them again. A company that doesn't have a good returns policy should not be in operation. The £18 is not showing in my Roswe account and they are now not replying to my emails. Do not buy from this company!
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1 comment
#991040

Terribly sorry for this problem and trouble.

Could you please take pictures about the item received? We need this to report to our department.

Please no worry, I will apply the best help as I can.

Also you can contact us directly http://www.rosewe.com/support.php

Waiting for you :)

ID
#644053 Review #644053 is a subjective opinion of poster.
Location
Toxteth, England
Product
Rosewe Dress
Reason of review
Not as described/ advertised

Hit or miss items

I honesty think each item is a hit or miss. I bought a lace dress, and it looked EXACTLY like the picture, but in the same order i got a jacket that looked so cheap and fit super weird. it didn't look anything like it did on the model and it was the most expensive item i ordered ($50+). I've ordered 2 times, both came in about 3-4 weeks. my first order took forever to ship, i got an email a week after ordering saying that one of the items was out of stock and i could either wait till they received a new shipment or be refunded for that item. the refund took about 2 weeks for me and they finally shipped the rest of the order a week after that
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1 comment
#990572

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will respond you in 1 working day.

Looking forward to hear from you Have a nice day:)

ID
#643735 Review #643735 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Rosewe Jacket
Reason of review
Not as described/ advertised

Rosewe - Swimsuit Review from Cornwall, Ontario

I ordered a swimming suit from your site about over a month ago and still haven't received it. If I don't get it then steps will be taken
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1 comment
#990573

Dear customer

We are sorry for what happened.

Could you inform us the order number? We are willing to help you checking the order.

Please feel free to contact us http://www.rosewe.com/support.php

We will respond you in 1 working day.

Looking forward to hear from you Have a nice day:)

ID
#642719 Review #642719 is a subjective opinion of poster.
Location
Cornwall, Ontario
Product
Rosewe Swimsuit
Reason of review
Problem with delivery

Rosewe - Bathing Suit Review from Bronx, New York

I have been waiting for a freakin bathing suit for 2 weeks. I have a tracking number and it has said that the original party is preparing my order. However I have yet to see it.
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1 comment
#990574

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will respond you in 1 working day. And please no worry,

we will check the status for you Have a nice day:)

ID
#640600 Review #640600 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Order processing issue
New Reviewer

Rosewe Coat Review

Misleading! Photos look nothing like actual product! Don't get back to you for refund! odered a coat, received what looked like a costume made out of swimwear material, not happy
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ID
#640581 Review #640581 is a subjective opinion of poster.
Location
Melbourne, Victoria
Product
Rosewe Coat
Reason of review
Problems with payment

Time and money wasted

I had ordered a large black high waisted swimsuit about 3 weeks ago and was so excited when it finally came it. When I finally opened it, I was far from impressed. I could only get the bottoms up to my knees and the top barely reached around my back. Mind you, I'm...
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3 comments
#988050

I bought the same swimsuit have yet to receive it

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ID
#639996 Review #639996 is a subjective opinion of poster.
Location
Lexington, Kentucky
Product
Rosewe Swimsuit
Reason of review
Not as described/ advertised
New Reviewer

Rosewe - Dress Review from San Leandro, California

Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
I bought what i thought to be a beautiful off white dress to get married in. As you can see from the photos i did not get the dress i paid for.
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14 comments
#1395082

Did your order ship from somewhere in Asia (China) or a coastal big city in the US?? Most likely!

Cheap duplicates are often sold online with pictures of another real and legit product. This is from someone with years of experience shopping on eBay hahah!

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Featured
ID
#639134 Review #639134 is a subjective opinion of poster.
Location
San Leandro, California
Product
Rosewe Dress
Reason of review
Not as described/ advertised

Website scam

I had a bad experience with this company, they are a scam, rose we.com.I paid for my merchandise and never received it. Meanwhile they stating that they never received my payment, but I have statements from my bank and PayPal with the payment listed as paid. This website is not legit and do not do any business with them. If there is anyone able to help exploit this company under consumer rights, please help. No one should fall victim to fraud from any website. There were several other complaints from different customers claming they were involved with this company as well, and they have not received any feedback, I urge that this company be eliminated off the internet under false advertisement of clothing that is not associated with what they advertise on their website.
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1 comment
#986906

Dear customer

Terribly sorry for any trouble.

Please inform us the order number first, we will check for you immediately.

And you can tell us all the complaints, we are willing to help you solve them.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#638090 Review #638090 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Rosewe Clothing
Cons
  • Not how advertised
  • Poor customer service
  • Cannot return
Reason of review
Order processing issue
Loss
$42
New Reviewer

Rosewe - Online Order Review from Sydney, New South Wales

Rosewe - Online Order Review from Sydney, New South Wales
Do not order from them. I received my order last Friday and only 2 items from an order of 6 items came in the package. Both without tags and really bad quality. Now I'm having a lot of trouble to get my money back. They have got terrible costumer service. I opened a...
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1 comment
#986907

Dear customer

Terribly sorry for any trouble, and we totally understand your feeling,.

please no worry, I will apply the best help for you. You know, the price of our products is quite cheap, so it's maybe not perfect, and I hope you could understand this.

And for this item ,we will consider to change supplier to find the better one.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#638027 Review #638027 is a subjective opinion of poster.
Location
Sydney, New South Wales
Reason of review
Problem with delivery

Rosewe - Dress Review from Hawthorne, Florida

Rosewe - Dress Review from Hawthorne, Florida
I bought a dress from rosewe. Com it took 6weeks to get here. We I got it in the mail not only did it not fit but it wasn't the dress I ordered. It looked like a dress a child would wear. I am beyond disappointed.
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1 comment
#986908

Dear customer

Terribly sorry for any trouble, and we totally understand your feeling,.

Could you pls provide the measurements of the item you got? We need this to report to our relevant departement.Please no worry, I will apply the best help as I can.

And for this item ,we will consider to change supplier to find the better one.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

Featured
ID
#637669 Review #637669 is a subjective opinion of poster.
Location
Hawthorne, Florida
Product
Rosewe Dress
Reason of review
Not as described/ advertised