Rosewe Online Order Review from Davenport, Iowa

My account was charged and I never received what I ordered! I got an email stating it had been shipped, then two days later, got an email stating my purchase was on hold so I could finish my payment!
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1 comment
#1010499

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can give us your registered email or name

Please feel free to contact us http://www.rotita.com/support.php Looking forward to hear from you Have a nice day:)

ID
#668783 Review #668783 is a subjective opinion of poster.
Location
Davenport, Iowa
Reason of review
Problems with payment

Rosewe - Dress Review from Brook Park, Ohio

Terrible and cheap quality! My dress was supposed to be white and grey and its a SUPER SEE THROUGH white and TAN! It's not even grey! This is the worst site ever I will never order from here again
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2 comments
#1010500

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php Looking forward to hear from you Have a nice day:)

#1010125

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

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ID
#668770 Review #668770 is a subjective opinion of poster.
Location
Brook Park, Ohio
Product
Rosewe Dress
Reason of review
Bad quality

Horrible company, disgusting clothes

Several dresses ordered, same size, arrived 6 weeks later. Some too small, some too big (even tho same sizes) and the cheapest material, sewing possible. I sent back (over $100 order/$27 to return) with all the bells/whistles (numbers, etc) they demanded. Then even WORSE!! Pretending to not understand, given the runaround to the MAX. Never over the phone, just emails thru awful site also. Over 4 months now and still no refund as promised. DO NOT shop at this site. You will be sorry, lousy product, horrible business practices. I filed with better business --- STAY away!!! This was "ONLINE" shopping - they should be OUTLAWED worldwide!
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1 comment
#1008582

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php Looking forward to hear from you Have a nice day:)

ID
#667200 Review #667200 is a subjective opinion of poster.
Location
Sierra Vista, Arizona
Cons
  • Not how advertised
  • Poor qualilty
  • Cannot get refund
Reason of review
# 1, 2, 3, 6, 8 above
Loss
$150
Preferred solution
Full refund

Rosewe - Online Order Review from Houston, Texas

I made a couple of orders and want to no if the went through because the money was taken off my credit card you can contact me at 123******** thank you
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1 comment
#1008169

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

You can check your email about it.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#666213 Review #666213 is a subjective opinion of poster.
Location
Houston, Texas

Rosewe Online Order Review from Clermont, Florida

Poor poor cheap horrible unsatisfactory quality. Cheap and extremely deceiving
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1 comment
#1007754

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#665961 Review #665961 is a subjective opinion of poster.
Location
Clermont, Florida
Reason of review
Bad quality

Rosewe Online Order Review from New Orleans, Louisiana

I have not received my order and its bn two weeks. I can't get in touch with rosewe and whatever kind of number that is it's always busy.
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1 comment
#1007755

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Once you placed order, we have sent you the email about the order information, you can check your junk mail.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#665833 Review #665833 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Reason of review
Problem with delivery

Rosewe - Sweater Review from Minneapolis, Minnesota

I ordered a sweater from Rosewe.com and this is the condition of the sweater I received. This is clearly unacceptable! It has *** on the front and several threads hanging down. The company refused to either refund or replace the sweater. It is against the law to...
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1 comment
#1007756

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#665758 Review #665758 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Reason of review
Bad quality

Rosewe Return Policy Review from Bellevue, Washington

I am currently trying to get an exchange because I purchased 6 items and I can't fit 3 of them. They told me to return it, I did. I paid $50 to ship it back to China. Now today they are telling me that I have to pay an additional shipping for them to ship it back to me on top of $3/piece. What???? This is ridiculous.
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2 comments
#1007757

Sorry for what happened. But according to our return policy http://www.rosewe.com/return-policy-a90.html

you need to pay for the shipping fee if you want to make an exchange or return.

it is not worth returning the goods due to the postage costs,right?

How about we can give you some compensation to make up?

what do you think about it?

#1007381

I purchased a sweater and it arrived with a big hole in it and a bunch of threads coming out. Immediately, I contacted the company and sent them a picture of it.

I asked for either a refund or a new sweater and they refused.

The company is located overseas and the emails I got back are not in proper English and make no sense. It's absolutely crazy to send someone a horribly damaged item and refuse to replace or refund it!

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ID
#665649 Review #665649 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Poor customer service

Rosewe Size Chart Review from Staten Island, New York

As far as clothing, their sizes tend to run small. What you see in pic/description is not exactly what you will be getting. Pics on site are not theirs. They are recreating the clothing you see in pic so likely the measurements are not same as pic, print maybe slightly...
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ID
#664968 Review #664968 is a subjective opinion of poster.
Location
Staten Island, New York
Reason of review
Not as described/ advertised

Rosewe Return Policy Review from Antioch, California

Rosewe Return Policy Review from Antioch, California
Rosewe Return Policy Review from Antioch, California
Do not order from this site, they're crooks! I ordered a dress to wear to be eloped in, and they sent the completely wrong dress. I emailed them right away asking for the return address and they gave me the run around. They first stated that returns can be made in the...
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2 comments
#1263278

Plain and simple, it's a scam! Best to not be cheap and from an American store. The quality will NEVER be that bad, not even from Kmart, Walmart, etc.

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ID
#664525 Review #664525 is a subjective opinion of poster.
Location
Antioch, California
Reason of review
Poor customer service

Rosewe - Dress Review from Welwyn Garden City, England

Rosewe - Dress Review from Welwyn Garden City, England
Bought a dress from Rosewe, awful, nothing like the picture, itchy,cheap and see through, they refused to refund me! DO NOT BUY FROM THESE!! Pic on the left was the dress I ordered, pic on righ is what I recieved!
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2 comments
#1011154

That is horrible

#1007758

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

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Featured
ID
#664162 Review #664162 is a subjective opinion of poster.
Location
Welwyn Garden City, England
Reason of review
Not as described/ advertised
New Reviewer

No Refund

In December I placed an ordered where I was mislead. The order said ONE SIZE FITS ALL. I fit XL tops. When I got it did not fit. I returned and got only 60% even though it was NOT my fault that they mislead people with the wrong sizes. I have been fighting with them for the last seven months to get back the remaining balance and they keep finding lousy excuses not to give my money back. That's what they do: they send you the wrong size, it does not fit, you can keep it an they give you back 30%. If you return they give you back 60%. They pretend they don't speak English well and they don't care about their customer. Every time I get a message it tells me something different. In my book this is called rip off!
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ID
#663615 Review #663615 is a subjective opinion of poster.
Cons
  • Misleading
  • Very poor service
  • Poor customer service
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund

Dress Review

Do not buy from them! Bought a dress took forever for it to arrive, way too big and see through! I told them and asked for return address and they said I cannot return the dress! Horrible service! I'll never buy from them again!
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ID
#663608 Review #663608 is a subjective opinion of poster.
Location
Sudbury, Ontario
Reason of review
Poor customer service

Thanks for the warning

I am very happy I read all complaints before ordering! They clothing look very nice from the website! Thanks for the warning. Although everything is cheap I don't have ANY amount of money to GIVE away. Sites such as this should be shut down! Take these items to a outdoor flea market if the product is not what you claim to be. Allow shoppers to see the product and make a conscious choice to purchase, without being fooled by some picture that is obviously from another site. Thanks for all the bad complaints maybe this site will be non existing really soon.
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1 comment
#1005717

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#663304 Review #663304 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Rosewe - Top Review from Footscray, Victoria County

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top that I bought was way too big! It wasn't free size at all. The seamstress who made it was probably cross eyed. Maybe for her it was free size! Oh another thing..the sowing was badly done for the white polo top.
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1 comment
#1004825

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Also you can attach the pictures about the items, we will check carefully.

Please feel free to contact us http://www.rosewe.com/support.php Looking forward to hear from you Have a nice day:)

ID
#662234 Review #662234 is a subjective opinion of poster.
Location
Footscray, Victoria County
Reason of review
Not as described/ advertised