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Scam company.

1.0
Details
The company is a scam. The have to be investigated by customer protection agency! I received the items, but they were not as pictured. I ordered 4 items size L - two of them were very big and the other two very small and extremely bad quality! So when you go to return the items you will be told to pay postal charges and taxes to China with recorded delivery which is more expensive than the cost of the items. I started a case with PayPal, but PayPal only offered full refund after sending back the items for my expense.
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2 comments
Anonymous
#915903

This is why I don't buy from China. I had a bad experience with a different company that sent me damaged items offered to refund me back and it was all bull ***. Stay away from Chinese merchants!!

Canton
#915864

Dear,

When customer received the package, we recommend our customers contact with us directly to solve the problem as soon as possible.

1. if we sent wrong size, customer can take a picture of the items received with it's size tag so that we can check and if we sent wrong size , we will offer refund.

2.if the size run small or large not as described, customer are encouraged to put measurements on the items and sent us pictures with the measurements so that we can check and correct the information on website.And we will also offer refund when it's our fault.

3.When customer open a dispute on paypal center, we will do what paypal let us do and then case will be reviewed by paypal.

Thank you for understanding.

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ID
#569366 Review #569366 is a subjective opinion of poster.
Location
London, England
Cons
  • Cannot return or get refund
Reason of review
Not as described/ advertised
Loss
$88
Preferred solution
Full refund

Rosewe - Top Review from Oldham, Oldham

I ordered a top 30.12.14 and still waiting for delivery quick enough to take my money. Apparently item has been dispatched!!!!!
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1 comment
Canton
#914583

Dear customer,

I guess you placed the order on 30th Nov not 30th Dec , right??

Well, before shipping we generally takes about 3-5 working days to process the order and the deliver time after shipping depends on the shipping methods used.

I suggest you contact with us directly so that we can solve your problem and offer more information.

Please contact with us here http://www.rosewe.com/support.php

Nice day!

ID
#568410 Review #568410 is a subjective opinion of poster.
Location
Oldham, Oldham
Product
Rosewe Top
Reason of review
Problem with delivery

Rosewe Clothing Review

this service is very awful I received my merchandise 25 to 30 days late and the product is very bad quality. I will never purchase anything from this site again
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ID
#568292 Review #568292 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Product
Rosewe Clothing
Reason of review
Problem with delivery

Rosewe - Website Review from Antioch, Tennessee

Ordered two items same day seperate orders ob 11.11.14. Paid with paypal. Website shows processed and delivered but never received the packages...cant get anyone on the phone to dispute or track. Dont order from them.
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1 comment
Canton
#914068

Dear,

We are terribly sorry for what happened and we know that you may start worry about the order.

And i think it's better that you contact with us directly so that we will know what's the problem and solve it for you ASAP.

Please contact with a ticket here http://www.rosewe.com/support.php

Have a nice day!

ID
#568056 Review #568056 is a subjective opinion of poster.
Location
Antioch, Tennessee
Product
Rosewe Website
Reason of review
Problem with delivery

Online Order Review

I submitted my order and have still not received the items I ordered. Tried to contact multiple times with zero response in return. Extremely frustrated and will dispute the charges on my card. I seen the ever ties meant for this company on Facebook. I will make a point to post on Facebook on a daily basis how they are a scam do not order from them
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ID
#567380 Review #567380 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Reason of review
Problem with delivery

Rosewe - Online Order Review from West Hempstead, New York

1.0
Details
I am awaiting my items from rosewe and haven't gotten them so I going to start nationwide issue and shut there *** down
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2 comments
Anonymous
#1145753

You sound really ignorant

Canton
#913589

Dear,

This is customer service representative from Rosewe.

Sorry for the inconvenience caused and i know that you are still waiting for the order.Can you please tell me the order number so that i can check the status of the order for you and solve the problem as soon as possible for you??

You can send email to us(support@rosewe.com) and i will reply in 1 working day.

Nice day!

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ID
#566694 Review #566694 is a subjective opinion of poster.
Location
West Hempstead, New York
Reason of review
Problem with delivery

Rosewe Clothing Review

2.0
Details
Clothes are very small. I am a size 9/10. I ordered large and I can't put anything on. I'm unable to get I touch with the company. I want is to return the merchandise for a refund.
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ID
#565662 Review #565662 is a subjective opinion of poster.
Location
Odessa, Texas
Product
Rosewe Clothing
Reason of review
Not as described/ advertised

Complete sham and fraud

This company is a complete sham and when you try to return your items they will offer you 1/4 credit to buy something else. Why buy complete junk they put out there. Items not as pictured and way to small and I am a small person! So when you go to return the items you will be told to pay postal charges and since going to CHINA to get tracking which comes to more than you paid. Your word against theirs that they received it….actually told us not to bother because it could get lost because of all of the connections. BUYERS BEWARE!!
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ID
#564390 Review #564390 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Poor customer service
Preferred solution
Full refund

SCAM

I ordered clothes then 2 days later accessories. The accessories came but I still haven't recieved my clothing. I have sent several messages to this company and I have requested a refund. I am getting very frustrated about this matter. I want my money back. I keep submitting my ticket to Rosewe every day for a week. I have yet to recieve my refund or my merchandise. I have not heard from Rosewe in 2 days now. I don't know what else to do. I am going to submitted another request. If someone knows of another way to contact Rosewe, please let me know.
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ID
#562411 Review #562411 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Product
Rosewe Clothing
Reason of review
Problem with delivery
Loss
$87
Preferred solution
Full refund

Online Order Review

Over 2 weeks. Haven't received a thing. Scam! Scam! Scam! *** shame. I'll just cut my losses and tell everyone not to pay them any attention. Must be Asians!
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ID
#562302 Review #562302 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Problem with delivery

Never recieved order, wont refund money, cant locate them

1.0
Details
I ordered two shirts off of the rosewe link from facebook. They deducted the payment from my paypal account. I saw it on there. then I received an email from track17 with an invalid tracking number, no way to contact them. Then I went on to paypal to ask for my money back and the charge is gone but the money has disappeared. I haven't heard any good things about this company. I am not sure where to go or who to contact now.Can someone contact me asap and tell me how to recoup my money? please help! I have entered over 100 words?
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4 comments
Anonymous
#1064728

I need my order or my money.

Anonymous
#936351

I have not recieved my 2 dresses i have ordered. I want you to look into it.

Cola
#927750

If you paid through Paypal you may be able to recoup your money through them.

Anonymous
#906332

Same here

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ID
#560711 Review #560711 is a subjective opinion of poster.
Location
Temple, Georgia
Product
Rosewe Shirt
Cons
  • Stole money
Reason of review
i never recieved my items and I my payment was deducted and now itis missing but I was not refunded and they sent me a fake tracking id with no way to contact the company
Loss
$39
Preferred solution
Full refund

DO NOT ORDER FROM THEM

1.0
Details
I Ordered 2 items and requested 5 day shipping $4.99 to get in time for an event. I did not receive the clothing until 2 weeks later so not in time for event. Once I did get I found poorly made clothing that was not as pictured. The jacket had no buttons or way to close and the dress was about 3 sizes smaller than ordered. The cost to return would be 1/2 of what I paid as you need to ship to china. Waste of money and horrible service. I requested to return and their resigns was bizarre, that said I should wait and see if I liked it? I already know I don't like it. Do not waste your money on this site.
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ID
#560489 Review #560489 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Rosewe Dress
Cons
  • Any part of it
Reason of review
poor service, delivery, received late, defective, not as described
Loss
$66
Preferred solution
Full refund

Terrible rip off of a chinese online store

Currently in dispute over my order. New customer discount of 15% and facebook discount were no where to be found and no where to apply to order. Tried to cancel the order (immediately after ordering) because I too am VERY pissed, but after submitting the freaking "tickets" and getting replies , they said OOPs order has already shipped can't cancel now......in *** Chinese english. No where on site can you find anyway to contact them..phone number I found had British accented women recording "No one is available to take your call". This site is a scam. Don't ever order from them, as you will not be very happy. Please advise your friends on facebook.
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3 comments
Anonymous
#930638

Item arrived quite promptly but was nothing like picture. Very poor quality and very small.

Medium was probably about UK size 8. Didn't bother even trying to return as I knew would just be wasting my time. Won't let me log back in and no way of contacting customer service.

They clearly don't do returns so am stuck with purchase. Avoid this company like the plague.

Cola
#927751

Did you place your order paying through Paypal, if so you can still dispute the order and most likely get your money back. tha is what I just did

Rosewe.com PP-003-644-75*-***

Non-receipt Dispute -$15.17 USD1/8/2015 Being Reviewed By PayPal 1/8/2015

Rayshawn
#927815
@Cola

yes I did use paypal and got my money back without having to return there garbage, thanks hikergal 80

View more comments (2)
ID
#559128 Review #559128 is a subjective opinion of poster.
Location
Peyton, Colorado
Reason of review
Poor customer service
Loss
$126
Preferred solution
Full refund

Absolutely AWFUL Servoce

1.0
Details
Not only was it a pain to order the clothes in the first place (turns out you could submit your order but now have paid for it, resulting in an additional visit to work through their website) but they take over a week to ship your items. They eventually send you a tracking website, you know, to track your clothes order, but the track17.net website is confusing at best, fraudulent at worst. Just know that there will be NO way to tracking your order. By the time your items arrive, they are thin, cheap-looking and you've forgotten you were getting anything in the first place. Not worth the trouble or the money, regardless of how many "coupons" they supply. Never again.
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ID
#558135 Review #558135 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Product
Rosewe Clothing
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Let the company propose a solution
1.0
Details
THIS COMPANY REFUSES TO GIVE RETURN ADDRESS AND REFUSES REFUNDS. THEY SELL FAKES BAD FABRIC BAD CUTS NOTHING LIKE IN PHOTOS. PLEASE DO NOT BUY AND PASS THIS ON TO EVERYONE. EVEN VIA PAYPAL I CAN'T GET REFUNDED. NONE OF THEIR REFUND LINKS WORK AND NOTHING LOOKS LIKE IN...
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13 comments
Anonymous
#1736432

Look at the models in the Rose We and Berrylook pictures- same company racking up on $$$ - they are manikins and the fabrics are an illusion overlay with digital images completed with basic Adobe digital painting effects.. Master imitators, knockoffs and copycats - EVEN IN PRINT! They even write fake reviews for their own items.

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ID
#557682 Review #557682 is a subjective opinion of poster.
Location
Auckland, Auckland
Cons
  • Cannot return or get refund
Reason of review
Not as described/ advertised
Loss
$96
Preferred solution
Full refund