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Very poor customer service

1.8
Details
Update by user Mar 05, 2015

No my issue was never resolved. I did everything they asked me to do about contacting them and got nothing back but the same old thing.

Contact customer service, Again needed a ticket number. They have never said a word about refunding me but keep sending me e-mails of their clothing line.

All I will say is byer beware. I will never deal with them again and will spread the word to others.

Original review posted by user Feb 03, 2015
Ordered 3 coats, very cute. received 1 smelled terrible other 2 never came. after several text messages all of a sudden I needed a ticket to get service. did that. was told to sell the coat. What company does that. asked about refund for other 2 coats they wanted our measurements. Sent that. Week ago got other 2 coats which were to small also even after I asked for refund. They smelled bad also. Now they are not responding at all. Feel like I was robbed of my money. Again cute clothes but will not recommend to anyone. Buyer beware.
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2 comments
Canton
#940813

Dear customer,

I am customer service from rosewe.com and i hope i can help you with your order.

The fact is that our size based on Asian size so it's smaller than that of western country so we generally suggest our customer buy a larger size.

We hope you can contact with us directly with this link http://www.rosewe.com/support.php And we will solve it for you.

Have a nice day!

Triton
#942448
@Canton

have tried to work with you from the beginning. I did order the largest sizes available and they were still to small.

I sent you everything you asked for it still didn't help. I will try to contact you directly to see if we can get this resolved.

View more comments (1)
ID
#590354 Review #590354 is a subjective opinion of poster.
Location
Roanoke, Virginia
Product
Rosewe Coat
Pros
  • Cute coats
Cons
  • Customer service is very poor
Reason of review
Bad quality
Loss
$92
Preferred solution
Full refund

Rosewe - Coat Review from Chicago, Illinois

1.2
Details
Rosewe - Coat Review from Chicago, Illinois
I purchased a coat that was marked down from $300 to $50 and an $11 dollar sweater. It took 2 weeks to ship and I was disappointed. The items were much smaller than the tag said and cheaply made.
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1 comment
Canton
#940277

Dear customer,

we are terribly sorry for what happened,but our size based on Asian size which is smaller than that of western country so we generally suggest customers buy a larger size.

just hope you can understand that and we will offer some discounts for future orders

you can contact with us here http://www.rosewe.com/support.php

ID
#589166 Review #589166 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Bad quality
4.0
Details
Do not buy from this company which guises under several names. The photos you see are not what is sent..they make very poor Shoddy unwearable copies. There is no way to return or get a refund...they don't give you an address or return your emails....very shoddy they...
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2 comments
Anonymous
#1487364

What legitimate website does rosewe takes the pics from? I want to shop in that site.

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ID
#589128 Review #589128 is a subjective opinion of poster.
Location
Neath, Wales
Product
Rosewe Top
Cons
  • Poor quality
  • Cannot return or get refund
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Rosewe you suck!

1.0
Details
Yeah this company freaking SUCKS! I dont have a problem waiting to get my items however I do have a problem receiving an item that is nowhere close to what I ordered...I ordered a gorgeous try colored dressed that wouldve been perfect for work, but what I received was a tri color silky looking dress that looked like it was the costume from THE INCREDIBLES.... I think this company knows that people will probably not return anything because to lose a mere $12 on an item is a drop in the bucket to one person but I'm sure over time they have acquired a pretty penny or sending items and not being asked for a refund from quite a few consumers leaving them to make off pretty great.... this is by far the WORST website I have ever ordered from and I am an avid online shopper.....ROSEWE you suck ***!
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2 comments
Canton
#939698

Dear customer,

I am customer service representative from rosewe.com,may i ask what's your order number?

Please note that due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves.

And according to our return policy, customer need cover the shipping fee of return .

We just hope you can understand that and any question, you can also contact with us directly。

Nice day

Canton
#938108

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with this issue.

As stated on our return policy, if there are any quality problems with the items bought customers are encouraged to contact with us but if there are any returns customers need pay it.

Now , if you are not satisfied with the items bought please contact with us directly, ok?

Waiting for your reply and our contacting link is http://www.rosewe.com/support.php

View more comments (1)
ID
#587817 Review #587817 is a subjective opinion of poster.
Location
Buffalo, New York
Product
Rosewe Dress
Cons
  • Poor quality
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund

Rosewe - Online Order Review from New York, New York

I still waiting on my order.. please contact me 347 490 ****
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1 comment
Canton
#938105

Hello,

I am customer service representative from rosewe.com and i hope that i can help you with your order.

but first of all,can you please tell me your order number?I can do nothing with out the order number

our contacting link is http://www.rosewe.com/support.php

waiting reply!

ID
#587748 Review #587748 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Problem with delivery
2.3
Details
Rosewe - Clothing Review from Loganville, Georgia
The clothes do not fit at all I want a full refund the only giving me small percent I spent almost 200 and get only 90 dollars And they say because Its been worn but I had to try it on!!
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1 comment
Canton
#938106

Hello,

We are terribly sorry for what happened and here is our return policy http://www.rosewe.com/return-policy-a90.html and we encourage all customers read it first.

As stated, all the items returned can't be worn , please understand that.

And if you still have questions with it you can contact with us directly: http://www.rosewe.com/support.php

ID
#587743 Review #587743 is a subjective opinion of poster.
Location
Loganville, Georgia
Product
Rosewe Clothing
Reason of review
Not as described/ advertised

Rosewe - Clothing Review from Salt Lake City, Utah

You are a suck company. I want my $21.78 returned to me in full, or recieve my clothing in perfect condition. I dont think you realize that people are sue happy and if this unprofessional behavior continues, you are up for a lot of cases. Get your *** together.
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1 comment
Canton
#937526

Hello,

Can you please tell me what's the matter with your order?

Can you please describe it for me in details so that i can check it for you?

And you can contact with me through this link : http://www.rotita.com/support.php

Waiting for your reply!

Have a nice day!

ID
#587177 Review #587177 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Product
Rosewe Clothing
Reason of review
Problem with delivery

Bad company to deal with.

1.0
Details
No refund or exchange available, No return address, no reply from company, other than issued with a ticket number, that's the beginning and end of any further correspondence with them from their end, your left, high and dry, product that doesn't fit, poor quality garments, and no one to turn too. This company is quick at taking your money, l have never dealt with any firm that the customers service has been so bad, and to rip people off this way is very unfair, and it looks bad for the companies that run a honest , good and reputable, On Line Service.
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2 comments
Anonymous
#950911

Rosewe's solution to my problem was to give me a discount on my next purchase, THAT WON'T BE HAPPENING !! .Once again to everyone out there DON'T ORDER ANYTHING through this company ,or any of there other companies they are linked to.

Canton
#936345

Hello ,this is the customer service of rosewe.com. we are so sorry about the bad review .

can you please tell me your order no. we will check the issue and give you a good solution.

View more comments (1)
ID
#586736 Review #586736 is a subjective opinion of poster.
Location
Pascoe Vale, Victoria County
Cons
  • Poor quality
  • Customer service is very poor
  • Cannot return or get refund
Reason of review
Not as described/ advertised
Loss
$97

Will not respond to emails! Will not give return address!

This company will not give communicate with me, give me their return address or REFUND ME! I would strongly advise PayPal to not do business with them. I am imagine I am NOT the first cunsumer to complain to PayPal regarding this company! Do not waste your time ... They are not reputable! they really need to be reported and consumers need to be aware that this is a scam as previously said above. there is no customer service! No telephone number! PLEASE PLEASE DO NOT ORDER FROM ROSEWE!! I have put in so many complaints and they refuse to respond.
View full review
3 comments
Anonymous
#986337

I need their email address can someone give it to me please?? Trying to return jackets thst are wrong size

Canton
#935525

Hello ,

This is the customer service from rosewe.com

We are so sorry that we may missed your email or your call.

can you please contact us by subbmitting a ticket . how to submit ticket ,check here

http://www.rosewe.com/support.php

we will give you a good solution . thank you

Anonymous
#1240498
@Canton

Never responded to my ticket submission. Seriously poor customer service.

View more comments (2)
ID
#585896 Review #585896 is a subjective opinion of poster.
Cons
  • Cannot return or get refund
Reason of review
Problems with payment
Loss
$80
Preferred solution
Full refund
1.0
Details
DO NOT order from this website. They send you *** items made very poorly (with no return slip) and will do everything in their power not to give you a refund. I sent two emails to them to cancel an order and they ignored them and sent my item anyways, no confirmation...
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2 comments
Canton
#933495

Hello,

I am customer service representative from Rosewe.com and we are terribly sorry what happened.

But we never ignored emails from customers and all the email address from which we sent notification emails can't be replied if you have read the emails we sent carefully and we suggest customer contact with us using this link http://www.rosewe.com/support.php

And once order was sent out we will sent a notification email to our customer, you can check your email box.

Now if you still have problems with the order and want them to be solved you can contacted with us here:http://www.rosewe.com/support.php

Nice day!

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ID
#584101 Review #584101 is a subjective opinion of poster.
Location
Bristol, Connecticut
Reason of review
Bad quality

Resolved: 2 Items way too small...very poor communication

3.0
Details
WANT REFUND....NOW ...I have submitted ticket numbers and done all I can to get you people to respond to me.....All you say is that your sizes are for Asian people......why don't you say that when we order...My daughter ordered 5 blouses from you and they were way to small....she tried to contact you several times...and nothing...she gave the items away and stopped trying to get you to refund to her and let her return items...You should not be allowed to sell your tiny sizes without first telling people they are Asian sized...at least you should refund and/or return them.....I am VERY UNHAPPY and will continue to tell everyone I know how bad your company is....
View full review
10 comments
Nzinga
#1126118

I also paid through PayPal. Could you please tell me how you received your refund? Thank you

Elazar
#1133214
@Nzinga

I paid through paypal as well smh

Nzinga
#1133216
@Elazar

Open a complaint and get the process started

Anonymous
#1177717
@Nzinga

They shouid give back if you go thru pay pal

You call psy pal

Complain

All these fffffn Asian China

They never talk to us

They treat us like ***

Nzinga
#1126115

I have not even seen my items and I'm disappointed because I have paid for the items that was supposed to be shipped 3/8/16 and I have yet to receive an email stating that it's sent. By reading others post, I know that this is going to be a journey.

Thank you all for your comments. It allowed me to really understand how Rosewe handles their business.

Jacen
#946915

I eventually got a refund to my Paypal account......mostly because Rosewe only responded after I posted on this venue.......Many thanks to Pissed Consumer.....

Jacen
#934135

They keep telling me it is too expensive for me to return the items....so I am to sell them on the internet !!!!!! I buy on the net NOT sell....I want my M O N E Y back.......at least they now respond only after I got on this site!!!!!!!!!

Jacen
#934136
@Jacen

I STILL WANT MY MONEY OR CREDIT TO MY PAYPAL ACCOUNT.......

Canton
#933007

Hello,

We are terribly sorry for what happened, but according to our return policy http://www.rosewe.com/return-policy-a90.html If customer want a refund they need return the items back first and customer should pay the postage themselves.

Hope you can understand that and any further communication you can contact with us with this link http://www.rosewe.com/support.php

Anonymous
#1052678
@Canton

Wow Rosewe, I can definitely tell you all have bad customer service judging by you response to your customer. For you to say "I hope you can understand that" to a dissatisfied customer means you do not care and have a terrible attitude. I will take my business elsewhere.

View more comments (9)
Resolved
ID
#583416 Review #583416 is a subjective opinion of poster.
Location
Titusville, Florida
Cons
  • Any part of it
  • Very poor service
  • Cannot return or get refund
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund

Resolved: They should call theirselves ROSEWE can't return anything......

2.5
Details
Update by user Jan 21, 2015

Still no resolution to my satisfaction.......I want a refund.......

Original review posted by user Jan 15, 2015
I have been trying to return and get credit for 2 items...have been given many "ticket" #s but no address to send the stuff back... The Phone number is phony and I believe all the merchandise is made for midgets !!!! I am 5'5", weigh 130 and ordered size XXL.,You would have a hard time stuffing a 5 year old in these garments...Must say they would have been lovely had they been the right sizes. Can't even get PayPal to respond to me for credit because their (Rosewe) gives a false http address.I will NEVER buy from them again.....
View full review
9 comments
Anonymous
#1117233

I order 6 dresses and not one fitted me not worth the money. No adress to send them back. Lost 100 pound

Anonymous
#1112209

Yes there is something fishy about this company. I have sent several emails trying to exchange two items and I keep getting a response back that someone will contact me.

All I wanted was a return address to exchange my items.

Nothing yet. This company should not be allowed to sell clothing to the US.

Anonymous
#1081486

I truly believe rosewe is a SCAM, no number no address I'm going to let all my face book friends and the TV news know what's going on and my terrible Experience

Canton
#931891

Dear Customer,

I am customer service representative from rosewe.com and i really hope that i can help you with this matter.

The fact is that our size is based on Asian Size which is smaller than that of western country so we generally suggest customer chose a larger size .

We have a ticket system and we respond all the tickets in 1 working day.

Can you please tell me your order number so that i can check if we have replied your tickets?

Waiting reply!

Anonymous
#932070
@Canton

I have several numbers !!!! Here they are......T128560****---T170568****-----T826945****---T128560****---T563709****--- T531964**** and R141212****518885....I have tried to get an address to return these 2 Items....Also, I want a refund or credit to my PayPal account.....I hope you can help me too....

Anonymous
#932362
@PissedConsumer932070

I am still waiting for instructions on how to return and a credit to my PAYPAL or a refund...........I AM VERY UNHAPPY........VERY VERY UNHAPPY.

Canton
#933008
@PissedConsumer932070

Hello,

I have checked the tickets for you just now and we have replied all your tickets.

You can login your store account and reply it so that we can communicate with more convenience, is that ok?

Waiting for your reply!

Jacen
#933309
@Canton

I have several numbers !!!! Here they are......T128560****---T170568****-----T826945****---T128560****---T563709****--- T531964**** and R141212****518885....I have tried to get an address to return these 2 Items....Also, I want a refund or credit to my PayPal account.....I hope you can help me too....

These are the ticket numbers I have already submitted several times......I will keep bothering you until I get a refund !!!!! This is a ridiculous way to run a company........You should be ashamed of yourselves !!!!!

0 0 Reply

Anonymous
#986609
@Jacen

I too am waiting to get a reply back from rosewe. I need to send back an item and they refuse to give their address. do you have their address by chance.

View more comments (8)
Resolved
ID
#582967 Review #582967 is a subjective opinion of poster.
Location
Titusville, Florida
Product
Rosewe Blouse
Cons
  • Cannot return or get refund
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund

Rosewe - Vest Review from Olney, Maryland

Rosewe - Vest Review from Olney, Maryland
I ordered a vest from Rosewe and it was falling apart and shedding the minute I took it out of the package. Rosewe was extremely difficult in communicating. After several emails with them asking for photos, they offered me $5 for a $27 item. I will never buy from them again.
View full review
2 comments
Anonymous
#940942

Yes same here they are poor copies of the photographs they advertise...unwearable i binned mine ...

Canton
#931889

Dear customer,

I am customer service representative from Rosewe.com , we are terribly sorry for what happened but i hope that i can help you with this issue.

But now , i need you tell me your order number first so that i can use it to check your emails and offer a better solution for you.

Ok?

Waiting reply!

View more comments (1)
ID
#582629 Review #582629 is a subjective opinion of poster.
Location
Olney, Maryland
Reason of review
Bad quality
1.3
Details
I bought 6 dresses thinking they are cute right? wrong they all look very different in real life than they do in pictures. All dresses look cheap.. cheap fabric.. just bad quality, on top of that they were ALL short. I am 5'5 and they were all so short that if I bend...
View full review
7 comments
Anonymous
#1285217

Total scam. Wish I'd looked company up prior to ordering. Hopefully some very tiny people can wear the 2 items sent to me.

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ID
#581682 Review #581682 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Rosewe Clothing
Cons
  • Poor quality
  • Cannot return or get refund
  • Not how advertised
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Rosewe - Online Order Review from Richmond, Virginia

1.0
Details
I ordered from Rosewe on December 21th and it is now January 10th. And it has not arrived! The tracking said that it delivered yesterday on January 9th to the front door or porch. Im not even sure which U.S delivery service they used. UPS, DHL, Fed ex? It doesn't specify! Just says it was delivered when it wasn't! I immediately emailed Rosewe and waiting for a response. But regardless, I WILL NEVER order from them again. Sounds like other reviews have said the same things and I wish I would have read these before ordering. Have heard the same things about lovely wholesale. Another China based company!
View full review
1 comment
Canton
#929713

Hello ,

This is the customer service of rosewe.com.

we are so sorry about the bad reviews . how about that you give me your order no.

first ,we will investigate this issuse and give you a good solution.

plesae trust us, we will help you until you find the package

ID
#580795 Review #580795 is a subjective opinion of poster.
Location
Richmond, Virginia
Reason of review
Problem with delivery