Rosewe Reviews

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Rosewe - Dress Review from Neptune Beach, Florida
Ordered a dress and used the size chart provided as a guide and the dress adverised is on the right, the one I recieved is on left...it is not a v neck as pictured. It is about a foot too short all over. Way too small cheap quality. Refused a full refund although this...
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21 comments
#1454353

Do you know what sucks - these jerks are advertising on the site we are complaining on!!

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ID
#623059 Review #623059 is a subjective opinion of poster.
Location
Neptune Beach, Florida
Reason of review
Bad quality
They do not give you a address to return the item and I will never order from them again. They will not give you a full refund. They will keep most of your money for shipping
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2 comments
#972958

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with your order.

We are terribly sorry for what happened and here is our return policy: http://www.rosewe.com/return-policy-a90.html

Please check it carefully ,if you insist return it, please contact with us and we will offer return address:http://www.rosewe.com/support.php

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ID
#622384 Review #622384 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Poor customer service
New Reviewer
I have tried to cancel my order with Rosewe, after trying to get hold of them they informed me delivery could take up to 7 weeks! I requested they cancel my order and issue a refund (as this was after the event I needed it for) but they kept fobbing me off until they...
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1 comment
#1329360

THANKS FOR THE INFO. I was seriously going to order, VERY glad I read these bad reviews!!!!

When they get enough, maybe they'll have to be more customer-oriented.

ID
#622241 Review #622241 is a subjective opinion of poster.
Location
London, England
Cons
  • Cannot return or get refund
  • Customer service is very poor
Reason of review
Not as described/ advertised
Loss
$20
New Reviewer

Do NOT order from Rosewe

I purchased 3 dresses from this company. I used the chart provided on their website to select the correct size and THEN I went up a size. Well the items I received are SIGNIFICANTLY smaller than measurements listed in their chart. I requested to return them all and was told since the return cost of shipping was so expensive I should keep them and accept a 60% refund. WHAT AM I GOING TO DO WITH DRESSES I WILL NEVER BE ABLE TO WEAR????? They are a scam and I dont recommend anyone order anything from them. I am very disappointed with my experience.
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4 comments
#1169463

HORRIBLE EXPERIENCE! They refuse to give you address to return items and suggest that if the item does not fit then to give it as gift.

You cannot speak to a live person and takes days to get a response back on "Live Chat".

I will be disputing this charge from my credit card company... end rant.

#972845

I just had the same experience!!!! Such a *** company.

#972065

Dear customer,

I am customer , I am customer service representative from rosewe.com and i sincerely hope i can help you with it .

A small part of the items are Asian size which is smaller than that of western country so we generally suggest our customer buy a larger size.

And if you are not satisfied with the items, you can also return for refund, but all the returns should be based on our return policy:http://www.rosewe.com/return-policy-a90.html

#1129124
@Canton

If you are selling to Americans then why not sell true American sizes?

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ID
#621873 Review #621873 is a subjective opinion of poster.
Location
Springfield, Illinois
Cons
  • Customer service is very poor
  • Cannot return or get refund
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund
New Reviewer

Please do not order for Rosewe it is a fraud!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered 2 dresses from the a month ago and up to now I still haven't received them. Do waste your time or money ordering from them. Facebook should not let them post about their clothing because of all the negative reviews. They draw you in with the great prices. If you think it too good to be true, It usually is too good to be true. I hope this keeps people from ordering. Rosewe really is a bad company that needs to be forced to stop taking people money and not sending them what they paid for. Good luck if you ordered from them.
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1 comment
#971216

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with your order.

Generally we have 3 shipping methods with different deliver time.

For some countries which is very far away from China, it may takes 1-2 months.

Now, i hope you can provide your order number so that i can help with your order.

Contacting link is : http://www.rosewe.com/support.php

ID
#620676 Review #620676 is a subjective opinion of poster.
Location
Durham, North Carolina
Cons
  • Any part of it
Reason of review
Problem with delivery
Loss
$52
Preferred solution
Full refund

Rosewe - Dress Review from Palatka, Florida

The dress i ordered looked nothing like the picture on the site. the material was way different and the dress was short. Im not satisfied and wont be ordering anything else from here.
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1 comment
#971217

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with it.

We provide items of high quality at this price and we check the items before we ship out.

If customers are not satisfied with the items, they are encouraged to send us pictures and we will check and offer solutions as soon as possible.

ID
#620425 Review #620425 is a subjective opinion of poster.
Location
Palatka, Florida
Product
Rosewe Dress
Reason of review
Not as described/ advertised
I order two dresses still havent receive them yet been a month. My money have came out my account. Never will i order anything else from this company
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1 comment
#971218

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with it.

Generally we have 3 shipping methods with different deliver time.

Flat rate is the slowest one , i don't know if you have chosen this one.

And deliver time also depends on distance.

Now, we hope you contact with us directly and provide your order number so that we can offer exact information: http://www.rosewe.com/support.php

ID
#620008 Review #620008 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Rosewe Dress
Reason of review
Problem with delivery
I ordered a bathing suit on April 6. Rosewe along with PayPal sent me an invoice (via email) within minutes so I thought they were very professional and top of their game. April 7, I get another email from rosewe about my tracking order from both them AND UPS. Great...
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1 comment
#969714

Dear customer,

I am customer service representative from Rosewe.com and i hope i can help with your order .

Firstly, as you can see in the website, we have 3 shipping methods with different deliver time.

But the deliver time also depends on the distance.

Not all the items can arrive within 5-7 days.

Just hope you can understand that.

ID
#619557 Review #619557 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Problem with delivery
I find you charged for overnight delivery last week n it's been nine days I still don't have my order
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1 comment
#969715

Dear customer,

I am customer service representative from rosewe.com and i sincerely hope i can help you with the order.

Generally, on our site , we have 3 shipping methods with different deliver time.

I don't know which shipping method you used and when you paid the order.

Hope you can contact with us and telling us the order number so that we can offer correct information.

Thank you for understanding

ID
#619279 Review #619279 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Not as described/ advertised

Rosewe - Bathing Suit Review from Norwalk, California

What a disappointment, the quality is horrible. I bought a bathing suit nothing like the picture the print looks like they used a computer to print the color. Cheaply made, strings are unevenly cut material super thin it won't even hold. This is a SCAM! I messaged them they pretty much said you get what you pay for as the reply was that their prices low. I asked to return the item they referred me to their website but shipping address is no where to be found. I went to my local post office asked if they can track the send's address but they can't since it's from China. They advised to never but from China again as this happens often. Please stay away from ROSEWE!!!
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1 comment
#969234

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with your order 。

Generally, if customer is not satisfied with the quality they can communicate with us directly and we will offer the best solution we can based on our return policy.

Hope you can communicate with us directly and we will offer return address for you if you insist

ID
#619065 Review #619065 is a subjective opinion of poster.
Location
Norwalk, California
Reason of review
Not as described/ advertised
I bought a dress and I have not received it. I've sent in tickets, but never my dress. I am livid. Does anyone have the phone#? I keep getting the same reply. "Paid, unshipped." I need to know "why" As I read some of their messages. It appears that they speak little...
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17 comments
#2015036

my nickname is Marilyn as of today, May 19, 2021 (not Arlene).

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ID
#618160 Review #618160 is a subjective opinion of poster.
Location
Temple, Texas
Product
Rosewe Dress
Cons
  • Cannot return or get refund
Reason of review
not received my merchandise
Loss
$18
Preferred solution
Full refund

Rosewe - Online Order Review from Chicago, Illinois

Did not receive products ordered. Had to contact PayPal and threaten to get attorney generals office involved. Got 1 refund for $19.08. Still looking for the other one
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1 comment
#967733

Dear customer,

I am customer service representative from rosewe.com and i hope i can help you with the difficulty you have met.

Firstly, I hope you can tell me your order number so that i can track the order and offer the information you want.

You can contact with us directly~~ http://www.rosewe.com/support.php

ID
#616756 Review #616756 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Problem with delivery

Rosewe Dress Review

Ordered three dresses from them a month ago. Never received anything. Submited numerous tickets,they don't even read them,just reply some random stuff in terrible english. Luckily it wasnt much money,still very upseting. Somebody has to stop them. They steel our money and get away with it. How is that possible? Scamers,thats what they are.
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ID
#616685 Review #616685 is a subjective opinion of poster.
Location
Bowerhill, England
Product
Rosewe Dress
Reason of review
Order processing issue

NEVER RECEIVED MY ITEM

after i purchased an item off of this website, i waited for months to receive it but never did and once i tried contacting customer service about it....no number to be found!!! and it did not allow me to send a complaint email or anything for that matter seriously ugh....WEBSITE IS AN ENTIRE SCAM,DO NOT WASTE YOUR TIME,MONEY,OR DIGNITY!!!!!!!!!!!!!!!!! It is a disgrace that people can do this to customers, please pass on to anyone you believe may be ordering from this site, we have to help eachother on these scams. have a blessed day everyone take care
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4 comments
#966062

I've been contacting this company about my order and now they have stop responding! They have gone from the dress is on back order to it has to be manufactured to 5-7 working days to 10-20 days! If I don't get some answers soon Im gonna turn this over to the Better Business Bureau and my lawyer!

#963840

I ordered a white dress from this website, and when i received it a month later, it wasn't the same dress !!!!!.. The model that wore the dress took the picture with her phone !!!

I ordered a mermaid dress and the bottom of the dress was not even close to being mermaid, it was a gown that was came half way down my knees.

In the picture the dress dragged on the floor. This website is a complete scam !!!

#963185

Dear customer,

I am customer service representative from rosewe.com and i hope i can help solve your problem.

The fact is that we have 3 shipping methods with different deliver time, if you chose flat rate shipping it will takes long.

And i don't know which email address you have sent the emails to but every email address is not replied.And we use a ticket system and customers can ask questions there: http://www.rosewe.com/support.php

#976548
@Canton

You low lives are a scam..... Thank God I'm not speaking from experience.....I'm what you would call a WISE consumer & even though you almost reeled me in I will admit....I NEVER PURCHASE ANYTHING ON THE INTERNET WITHOUT CHECKING REVIEWS!!!!....

You should be ashamed of yourselves for scamming these innocent people out of their hard earned money.... But it does not matter what nationality you are...God is God & you are going to have to meet him someday....

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ID
#612664 Review #612664 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Rosewe Website
Reason of review
Problem with delivery

Rosewe - Online Order Review from Lufkin, Texas

Havr not received my order after several attemps to track my package no response from customer service my order had been paid for this company is s scam. ....the next complaint will be from my Attorney......totally UNACCEPTABLE
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3 comments
#963184

Dear customer,

I am customer service representative from Rosewe.com and i hope i can help you with your order.

What i have to inform is that we have 3 shipping methods with different service. If you chose flat rate shipping you will wait more days and there will be no information from the start so you need track it a few days later.

Any other questions you can contact with us directly.

#964444
@Canton

Well i have an order i paid for expedited shipping! And this was on the 24 th and it is still not shipped!!

Thats the reason i paid for this shipping because i was expecting it as soon as possible. Whats the hold up? My email address is Latrika _Butler@***.com.

i sent a ticket today. Whats going on?

#965519
@PissedConsumer964444

I made an order on March 3rd & it says paid & confirmed & I still haven't recieved mine either... I tried to track my item..

It doesn't locate it... It I don't recieve mine I'm contacting my bank & the better business bureau

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ID
#612554 Review #612554 is a subjective opinion of poster.
Location
Lufkin, Texas
Reason of review
Problem with delivery