Rosewe Reviews

Show reviews that mention
order money dress refund items number service item customer customer service
Filter review

Rosewe - Bathing Suit Review from Bronx, New York

I have been waiting for a freakin bathing suit for 2 weeks. I have a tracking number and it has said that the original party is preparing my order. However I have yet to see it.
View full review
1 comment
#990574

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will respond you in 1 working day. And please no worry,

we will check the status for you Have a nice day:)

ID
#640600 Review #640600 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Order processing issue
New Reviewer

Rosewe Coat Review

Misleading! Photos look nothing like actual product! Don't get back to you for refund! odered a coat, received what looked like a costume made out of swimwear material, not happy
View full review
ID
#640581 Review #640581 is a subjective opinion of poster.
Location
Melbourne, Victoria
Product
Rosewe Coat
Reason of review
Problems with payment
I had ordered a large black high waisted swimsuit about 3 weeks ago and was so excited when it finally came it. When I finally opened it, I was far from impressed. I could only get the bottoms up to my knees and the top barely reached around my back. Mind you, I'm...
View full review
View full review
3 comments
#988050

I bought the same swimsuit have yet to receive it

View more comments
ID
#639996 Review #639996 is a subjective opinion of poster.
Location
Lexington, Kentucky
Product
Rosewe Swimsuit
Reason of review
Not as described/ advertised
New Reviewer
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
Rosewe - Dress Review from San Leandro, California
I bought what i thought to be a beautiful off white dress to get married in. As you can see from the photos i did not get the dress i paid for.
View full review
View full review
14 comments
#1395082

Did your order ship from somewhere in Asia (China) or a coastal big city in the US?? Most likely!

Cheap duplicates are often sold online with pictures of another real and legit product. This is from someone with years of experience shopping on eBay hahah!

View more comments
Featured
ID
#639134 Review #639134 is a subjective opinion of poster.
Location
San Leandro, California
Product
Rosewe Dress
Reason of review
Not as described/ advertised

Website scam

I had a bad experience with this company, they are a scam, rose we.com.I paid for my merchandise and never received it. Meanwhile they stating that they never received my payment, but I have statements from my bank and PayPal with the payment listed as paid. This website is not legit and do not do any business with them. If there is anyone able to help exploit this company under consumer rights, please help. No one should fall victim to fraud from any website. There were several other complaints from different customers claming they were involved with this company as well, and they have not received any feedback, I urge that this company be eliminated off the internet under false advertisement of clothing that is not associated with what they advertise on their website.
View full review
1 comment
#986906

Dear customer

Terribly sorry for any trouble.

Please inform us the order number first, we will check for you immediately.

And you can tell us all the complaints, we are willing to help you solve them.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#638090 Review #638090 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Rosewe Clothing
Cons
  • Poor quality
  • Not how advertised
  • Very poor service
Reason of review
Order processing issue
Loss
$42
New Reviewer
Rosewe - Online Order Review from Sydney, New South Wales
Do not order from them. I received my order last Friday and only 2 items from an order of 6 items came in the package. Both without tags and really bad quality. Now I'm having a lot of trouble to get my money back. They have got terrible costumer service. I opened a...
View full review
View full review
1 comment
#986907

Dear customer

Terribly sorry for any trouble, and we totally understand your feeling,.

please no worry, I will apply the best help for you. You know, the price of our products is quite cheap, so it's maybe not perfect, and I hope you could understand this.

And for this item ,we will consider to change supplier to find the better one.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#638027 Review #638027 is a subjective opinion of poster.
Location
Sydney, New South Wales
Reason of review
Problem with delivery
Rosewe - Dress Review from Hawthorne, Florida
I bought a dress from rosewe. Com it took 6weeks to get here. We I got it in the mail not only did it not fit but it wasn't the dress I ordered. It looked like a dress a child would wear. I am beyond disappointed.
View full review
View full review
1 comment
#986908

Dear customer

Terribly sorry for any trouble, and we totally understand your feeling,.

Could you pls provide the measurements of the item you got? We need this to report to our relevant departement.Please no worry, I will apply the best help as I can.

And for this item ,we will consider to change supplier to find the better one.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

Featured
ID
#637669 Review #637669 is a subjective opinion of poster.
Location
Hawthorne, Florida
Product
Rosewe Dress
Reason of review
Not as described/ advertised
New Reviewer
I purchased an item of clothing from this website, I registered and entered all my details. The money for the item purchased was taken off my credit card but now when I log into my account it says I have no purchase order history and I can not track my order. It has no...
View full review
View full review
2 comments
#1030383

You said my payment was pending But the money is already out of my account Please Respond ASAPDeborah reid 520-351-****.Please do not Get me upset Just Process my order That has already Been paid for

View more comments
ID
#636753 Review #636753 is a subjective opinion of poster.
Location
Sydney, New South Wales
Product
Rosewe Clothing
Cons
  • Poor customer service
Reason of review
ALL OF TE ABOVE
Loss
$35
Preferred solution
Full refund

Rosewe - Swimsuit Review from Greenwood, Missouri

Coats were not according to U.S. Size Chart. Cannot speak to a person , only can contact by " ticket ", which doesn't reply back. Maxi dress reeks with a paint like small and doesn't look as quality as displayed on website, neither does the necklace. The ankle bracelet's picture shows them in a pair but only get one and it's the size of a U.S. bracelet . Also ordered a swimsuit first which never was delivered to me. After reading complaints I see I've wasted my money since they give no refund or exchanges! I spent $180.00
View full review
1 comment
#984996

Dear customer

Terribly sorry for what happened. And we totally know you feeling.

Could you inform us the order no.?

Also you can attach the pictures about the items.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#636341 Review #636341 is a subjective opinion of poster.
Location
Greenwood, Missouri
Product
Rosewe Swimsuit
Reason of review
Bad quality

NO receipt of item and no response to refund request?

I placed order on 4th March 2015. I have still not received item. I am unable to track anything as the website does not work!! I was finally informed that it is coming from China and will take 9-12 days. After 12 days I emailed again and at this time I was informed it could take 9 -35wks??!! I AM STILL WAITING!! I requested a refund and that email has not being responded to?!! I have emailed them again today and I am hoping I get my money back as I do not even want the goods no more. There is no way to get hold of them as there is no customer service contact number the only way to get hold of them is by email?!! ABSOLUTELY TERRIBLE COMPANY AND INEXCUSABLE CUSTOMER SERVICE. I will NEVER order from them again.
View full review
1 comment
#984997

Dear customer

Terribly sorry for what happened. And we totally know you feeling.

Could you inform us the order no.?

We will let the shipping department check immediately

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

ID
#635806 Review #635806 is a subjective opinion of poster.
Location
Hook, Wales
Cons
  • Cannot get refund
  • Poor customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Rosewe - Online Order Review from Barrie, Ontario

Placed an order on April 25, still waiting. Order placed from an even further country of origin already in Canada after a week. No mention of how long shipping takes of its express or if it's 4-6 weeks. I was hoping to use this for a bridal tea party but it may not be in for that since the tracking doesn't seem to work either. Will never order from them again.
View full review
3 comments
#1358801

you said I need complete address for order #RR170802****204294 my address is 3518 w 76th place Chicago Illinois 60652-****

#984998

Dear customer

We are so sorry for you waiting. And we totally know you feeling.

Please feel free to contact us http://www.rosewe.com/support.php

We will help solve the problem asap.

Looking forward to hear from you

Have a nice day:)

#984628

Dear customer

We are sorry for what happened.

Could you please tell me your order no. ?

like R1409190241025085 .

Then we can check for you.

Please feel free to contact us http://www.rosewe.com/support.php

We will reply you in detail and solve the problem asap Looking forward to hear from you Have a nice day:)

View more comments (2)
ID
#635388 Review #635388 is a subjective opinion of poster.
Location
Barrie, Ontario
Reason of review
Problem with delivery

Rosewe - Online Order Review

Yes there was s ordered made that I never got please contact me ASAP 502416**** thank you.... Michelle
View full review
2 comments
#984626

Dear customer,

We are sorry for what happened.

Could you inform us the order number? We are willing to help you.

Please feel free to contact us http://www.rosewe.com/support.php

We will check in detail about the your order and reply.

Looking forward to hear from you. Have a nice day:)

#984160

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

You can find the order no. on your payment invoice.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

View more comments (1)
ID
#635005 Review #635005 is a subjective opinion of poster.
Location
Paradise, Nevada
Reason of review
Problem with delivery
Still waiting on my packages since i order May 5..n still havent came..cant track it
View full review
View full review
4 comments
#1349626

Lauren, I ordered two bathing suits only one arrived. You cashed both pay pal monies where's the other bathing suit. It was ordered June 26 it was a gift and she went to a pool party with no suit.

View more comments
ID
#634760 Review #634760 is a subjective opinion of poster.
Location
San Bernardino, California
Reason of review
Problem with delivery

REPLICAS

This company is a HUGE fraud. They will send you a 'version' or replica of what is in the picture. I'm pretty sure they have children making the items that they actually sale. I ordered a black jumpsuit... cutest thing ever on the website, when I got it, I could have made it better in Home Ec. The Quality is very/extremely poor and ALLL three of the items I ordered were not able to fit over my shoulders because the waist was cut so small on the items... btw, I ordered LG and I only wear size 8 in ladies... it really is sad... I probably won't see my $67 again, but I will report them to the BBB and to the states attorneys office for being a FAKE company...
View full review
ID
#634480 Review #634480 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Rosewe Jumpsuit
Reason of review
Bad quality
Loss
$67
Preferred solution
Full refund

Rosewe - Online Order Review from Morgan City, Louisiana

Placed order. Paid for expedited shipping. No such luck and no response from company
View full review
3 comments
#984627

Dear customer

We are sorry for what happened.

Could you inform us the order number? like R1505141226284295, starts with a letter R

We will track it for you and send you the latest information.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

#984159

Dear customer

We are sorry for what happened.

Could you inform us the order no.? We are willing to help you.

You can find the order no. on your payment invoice.

Please feel free to contact us http://www.rosewe.com/support.php

Looking forward to hear from you Have a nice day:)

#983566

Dear customer.

So sorry for you waiting.

We need your order number to check the status. would you please give us that first?

Thank you

And you can contact with us directly

Please click http://www.rosewe.com/support.php

We will solve your problem asap.

please take it easy. Nice day :)

View more comments (2)
ID
#632928 Review #632928 is a subjective opinion of poster.
Location
Morgan City, Louisiana
Reason of review
Problem with delivery