Rosewe Reviews

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The grass is not greener on the Rosewe side

For starters, I ordered a bathing suit and a dress from the website. it took almost two weeks to get here which is way longer than the time stated on the website. after ordering i noticed i was charged for two of the same bathing suits. i immediately looked up the contact information (no number) i submitted a ticket to cancel that and refund my money because i then heard this website was a rip off. the items came today and boy were they horrible the bathing suit had no support as stated on the website and picture, the dress was horrible i usually wear a Large i got a extra large because it was a back zipper.... It did not fit i carefully payed attention to the size chart and ordered correctly. This site has poor quality clothing and the customer service is terrible. they told me today that getting a refund would be hard and i just need to give the clothes as a gift of sell them wtf? nooo i never had this problem with any other place. ill stick to macys never again!!! stay away dont order from here the prices are not worth it
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ID
#629477 Review #629477 is a subjective opinion of poster.
Location
Drexel Hill, Pennsylvania
Pros
  • Prices
Reason of review
all of thee above 1-4 especially
Loss
$60
Preferred solution
Full refund

Clothing Review

Ordered clothes in a large and it appears as a size 2. Very poor quality. I emailed twice and habe not heard back. Do not order clothes from this website!
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ID
#629310 Review #629310 is a subjective opinion of poster.
Location
Menifee, California
Reason of review
Not as described/ advertised

Rosewe - Jacket Review from Melbourne, Victoria

I purchased a jacket and when I received it it was not only way to big( I used the measurement chart before I purchased) but it had a tear in it.. Email after email I sent wanting the item replaced but was told only if I pay the postage both ways..not what it says in their return policy!!! I said no way as the fault in the item was there fault, countless more emails and was told I could get it fixed and they would compensate me 30%.. Next email I was told that the 30% compensation was put in a store account, even after I had stated is never buy from them again.. Buyers beware these guys are very dodgy!!!!
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ID
#629100 Review #629100 is a subjective opinion of poster.
Location
Melbourne, Victoria
Reason of review
Damaged or defective

Rosewe - Blazer Review from Walnut Creek, California

The blazer I received is in no way, shape, or form what was advertised. The color is wrong, the fabric is cheap, and the size is huge (I even followed the sizing chart). I'd look into returning it, but from what I've read it's probably more trouble than it's worth. I feel like I just learned a $35 lesson. DO NOT BUY
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1 comment
#978262

Dear customer,

I am customer service representative from Rosewe and I sincerely hope i can help you with your question.

Firstly, If customer received the items and they are not satisfied with it , they should contact with us directly and offer the pictures of the items received so that we can check it.

Secondly, we will offer solutions for you.

Please contact with us here : http://www.rosewe.com/support.php

ID
#628992 Review #628992 is a subjective opinion of poster.
Location
Walnut Creek, California
Reason of review
Not as described/ advertised
New Reviewer

Absolutely disgraceful. Stay clear!

I ordered a dress supposed to be a long summer A line dress in a cotton blend, it's the cheapest polyester ever seen, it's not even close to an A line (how could it be in that fabric anyway), smaller and shorter than it was supposed to be. I asked for a refund and they asked for pictures to show. How do I show the difference between cotton and polyester in a picture??? I wouldn't buy a scarf in this fabric, it's horrific. I've now opened a Paypal dispute, let's wait and see. Stay clear. I'm glad I didn't order more as I was about to go for a swimsuit but somehow it stayed in my trolley! Phew.
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ID
#628671 Review #628671 is a subjective opinion of poster.
Location
London, England
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund

Online Order Review

Do not buy anything from the Rosewe site. The pictures on the site do not accurately reflect the quality or tailoring of the clothes. They are selling chesply made knock-offs produced in Chinese sweatshops. And when you demand to return the items they only offer 60% refund. This site needs to be shut-down!!!
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ID
#628523 Review #628523 is a subjective opinion of poster.
Location
Tysons, Virginia
Reason of review
Not as described/ advertised

Item never recieved

i purchased an item from them for the first and last time, i never got the item purchased nor do anyone contact me back. i called in complaint with BBB. i will never again order from this place and would NOT recommend anyone unless you want to get ripped off.i saw so much cute stuff that i was ready to purchase, glad i started off with something small. DO NOT ORDER FROM ROSEWE, THEY ARE A RIPOFF!!!! I WORK TOO HARD FOR MY MONEY FOR PEOPLE LIKE THIS TO JUST TAKE IT AWAY, WITH ALL THE COMPLAINTS I SEE, IM ALSO GOING TO GET 19 ACTION NEWS INVOLVED BECAUSE, THE ARE PROFESSIONAL RIPOFF AND ITS NOT FAIR TO ME AND NO ONE ELSE. SOMEONE HAS TO PUT A STOP TO THIS SO, THOSE OF US THAT WERE RIPPED OFF NEED TO STICK TOGETHER AND GO AFTER THEM, I'M ALREADY IN PROCESS OF MY LAWSUIT AGAINST THEM... They are not even professional enough to respond to emails, ive been sending emails since 4/23/15 and havent gotten a response yet, that alone lets me know its just a ripoff, they wont get me again and hopefully, no one else.
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1 comment
#1319189

Agree with complaints about Rosewe, but worse is PayPal continuing to work with this company. Despite opening a dispute with PayPal through my bank, nothing was done.

PayPal should immediately stop accepting orders for this company. As a result of my experience, I will never use PayPal for ordering.

ID
#628240 Review #628240 is a subjective opinion of poster.
Reason of review
i never recieved my item
Loss
$15
Preferred solution
Full refund
New Reviewer

Rosewe - Dress Review from Pasadena, California

Rosewe - Dress Review from Pasadena, California
You can't get s fair refund. Poor quality clothing. I put on the silver sequjns dress and a bunch of the sequins fell off. After about 6 ridiculous round around email they said they can only refund 60 percent. Never again
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ID
#627648 Review #627648 is a subjective opinion of poster.
Location
Pasadena, California
Reason of review
Bad quality

Have not bought yet but after reading reviews, I never will!

I saw rosewe advertised on Facebook and checked out their website. The clothes looked nice and very cheaply priced. Having had a bad experience online before, I decided to Google rosewe and came across this site. I'm so glad I didn't buy anything! All the comments so far suggest the quality is terrible, customer service is terrible and the sizes are way off and that's IF your order even turns up! It's sad they are even allowed to operate. I will not be buying anything from them!! It also appears that they're using pictures which do not match the clothes they make so there's a chance they are using copyrighted materials without permission and also ripping off other designers by trying to recreate their clothes. Think I'll stick to shopping at my local mall!
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ID
#627583 Review #627583 is a subjective opinion of poster.
Reason of review
Bad quality

Online Order Review

Still havent received my order from almost 2 weeks ago now! Sent private msgs and emails to no avail!!!! Wont be using this site again
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ID
#627578 Review #627578 is a subjective opinion of poster.
Location
Sydney, New South Wales
Reason of review
Problem with delivery

Rosewe is a SCAM

I regretfully purchased a bikini on this site, and as soon as I placed my order, I tried to cancel it and receive a full refund. I've been sending email after email to get this transaction issue fixed, with no luck. I've called the number and attempted to speak to an Asian woman about getting my money back but she hung up on me. I tried calling back several times at the listed "contact us" number, but it is no coincidentally "disconnected." I just want my money back. I didn't want to purchase their clothes in the first place, but since my information was saved, when I clicked on a link to view the bikini, it automatically purchased. What the ***?!?!?!
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ID
#626723 Review #626723 is a subjective opinion of poster.
Location
Lake Forest, Illinois
Cons
  • Customer service is very poor
  • Worst company ever
  • Cannot return
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Online Order Review

I haven't received my order!!!!!! 678768**** Nikki
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ID
#626021 Review #626021 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Problem with delivery

Rosewe - Clothing Review from London, London

I received my order 2 day and they all *** and not same as pic they showing i gues rosewe try to copy that cloths and so bad quality aswel and i dont understand how other people saying its good quality and good. :( all bull *** and waist of money never ever gonna order again i was soo looking forward my order :(((((((((((
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1 comment
#976073

Dear customer,

I am customer service representative from Rosewe.com and i sincerely hope i can help you with it.

We checked our items carefully before shipping to make sure all the items arrived in good condition.

If you received the items and you are not satisfied with is you can contact with us and we will offer a better solution.

Contacting link is : http://www.rosewe.com/support.php

ID
#625599 Review #625599 is a subjective opinion of poster.
Location
London, England
Reason of review
Not as described/ advertised
You did right by coming here. Don't listen to the other comments. They are probably friends of the people. When you offer items, there should be a comparison chart. There was another site I came across and didn't realize it till they pointed out to check the size...
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ID
#625486 Review #625486 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Rosewe - Dress Review from Durham, North Carolina

I finally received my dress to find out there 2x fits a an size 10. I will never order from Rosewe again.
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3 comments
#975125

hmm interesting

#975121

Dear customer,

I am customer service representative from Rosewe.com and I sincerely hope i can help you solve this matter.

If the items received doesn't fit, you should confirm if you have read our size chart before ordering first.

If you have followed the size chart and the item doesn't fit, you can take pictures of the items with measurements on it and then send us.

Then we will check and offer solutions.

Have a great day!

#975375
@Canton

When selling to Americans, maybe you should make your instruction that we may understand them.

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ID
#624419 Review #624419 is a subjective opinion of poster.
Location
Durham, North Carolina
Reason of review
Not as described/ advertised